ESTA renews contract with Intergraph for CAD services Incremental ...
ESTA renews contract with Intergraph for CAD services Incremental ...
ESTA renews contract with Intergraph for CAD services Incremental ...
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Edition 9: 25 March 2009<strong>ESTA</strong> <strong>renews</strong> <strong>contract</strong> <strong>with</strong> <strong>Intergraph</strong> <strong>for</strong> <strong>CAD</strong> <strong>services</strong>After considerable negotiations and assessment of future options, <strong>ESTA</strong> is pleasedto announce that it has signed a new long term Computer Aided Dispatch (<strong>CAD</strong>)<strong>contract</strong> <strong>with</strong> <strong>Intergraph</strong>.The process commenced when <strong>ESTA</strong> concluded the <strong>CAD</strong> review project inNovember 2007, which included a global market engagement process <strong>with</strong> all major<strong>CAD</strong> Software vendors.In December 2007, the <strong>CAD</strong> procurement project developed a business case whichassessed viable <strong>CAD</strong> software options and concluded that re-negotiation of the<strong>contract</strong> <strong>with</strong> <strong>Intergraph</strong> was preferred based on a detailed risk/cost/benefit analysis.The re-negotiation process <strong>with</strong> <strong>Intergraph</strong> commenced in August 2008 andconcluded in February 2009 <strong>with</strong> <strong>for</strong>mal <strong>contract</strong> execution on 1March 2009.As a result, <strong>ESTA</strong> has been able to secure as part of the new arrangements Greater flexibility in the use of the <strong>Intergraph</strong> Software across the enterprise Improved service levels in response to software faults and delivery ofsoftware updates, <strong>with</strong> financial penalties <strong>for</strong> non-compliance to service levels A streamlined process <strong>for</strong> software changes Greater accountability on <strong>Intergraph</strong> <strong>for</strong> software testing and software faultremediationThis new <strong>contract</strong> is consistent <strong>with</strong> <strong>ESTA</strong>’s broad strategic direction to ensure <strong>ESTA</strong>provides world-class <strong>CAD</strong> <strong>services</strong> into the future.<strong>ESTA</strong> looks <strong>for</strong>ward to working <strong>with</strong> <strong>Intergraph</strong> in partnership to deliver world-class<strong>CAD</strong> <strong>services</strong> to the emergency service sector and the Victorian community.Enquiries relating to the <strong>CAD</strong> <strong>services</strong> <strong>contract</strong> can be <strong>for</strong>warded toandrew.wellwood@esta.vic.gov.au<strong>Incremental</strong> Mapping is a successThe <strong>Incremental</strong> Mapping Project has reached a major milestone <strong>with</strong> <strong>ESTA</strong>Map 1being loaded into <strong>ESTA</strong>’s Computer Aided Dispatch (<strong>CAD</strong>) production environment inthe early hours of 11 March 2009.
The <strong>CAD</strong>Map or <strong>ESTA</strong>Map as it is now known is one of the fundamental buildingblocks upon which <strong>ESTA</strong> <strong>CAD</strong> System is based <strong>with</strong> the map determining the overallresponse <strong>for</strong> the emergency service agencies. Traditionally this map has beenupdated bi-annually <strong>with</strong> the data remaining unchanged until the next update.Timely <strong>CAD</strong>Map updates are fundamental to improving the quality and accuracy ofin<strong>for</strong>mation available to <strong>ESTA</strong>’s Centre operations. Accurate <strong>CAD</strong>Map streamlinesthe verification of an event location and <strong>for</strong>ms the basis of ‘Dispatch’ providing moreefficient processing of the event by an operator and ultimately correct and timelyresponse to an emergency event.<strong>ESTA</strong> created a project, ‘<strong>Incremental</strong> Mapping’ to establish greater autonomy,governance and timeliness of the <strong>CAD</strong>Map service. The key outcomes of the projectwere to introduce a higher level of Total Quality Management over the whole<strong>CAD</strong>Map management process enabling improvements in strategic management,service quality, resource management and meeting current and future servicedemands from <strong>ESTA</strong>’s stakeholders.Developing the <strong>CAD</strong>Map upgrade process internally will see <strong>CAD</strong>Map updatesdelivered every two to three months, <strong>with</strong> the ultimate aim of monthly updates. Thisis a huge improvement from the existing target of twice yearly updates utilising acomplicated high risk multi vendor process.The project was not <strong>with</strong>out other benefits as the current map book updates providedby Melway, Vic Roads and Spatial Vision (CFA Map books) have also been deliveredas part of the project outcomes.<strong>ESTA</strong> now has a world class GIS capability, increasing its product and servicedelivery to the ESOs and the community.While the Project is now complete <strong>Incremental</strong> Mapping” lives on <strong>with</strong> our GIS teamof Tom Murphy and Andrew Wise having now commenced building <strong>ESTA</strong>Map 2which is targeted to be loaded into production during May 2009.<strong>ESTA</strong> Management wishes to thank the <strong>Incremental</strong> Mapping Project Team <strong>for</strong> theircommitment and energy in making <strong>Incremental</strong> mapping a reality and special thanksgo the Rowan Corker, Andrew Wise, Cathy Hicks and Chris Costello <strong>for</strong> theirdedication through-out and ensuring the overall success of this initiative.Enquiries relating to the <strong>Incremental</strong> Mapping Project can be <strong>for</strong>warded torowan.corker@esta.vic.gov.auEnquiries or feedback on this edition of <strong>ESTA</strong> Update can be <strong>for</strong>warded towayne.debernardi@esta.vic.gov.au
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