Parcel Post Compendium Online Brunei Darussalam, Postal ...

Parcel Post Compendium OnlineBrunei Darussalam, Postal ServicesBasic Services1 Maximum weight limit admitted1.1 Surface parcels (kg) 301.2 Air (or priority) parcels (kg) 302 Maximum size admitted2.1 Surface parcels2.1.1 2m x 2m x 2m(or 3m length & greatest circumference)2.1.2 1.5m x 1.5m x 1.5m(or 3m length & greatest circumference)2.1.3 1.05m x 1.05m x 1.05m(or 2m length & greatest circumference)2.2 Air parcels2.2.1 2m x 2m x 2m(or 3m length & greatest circumference)2.2.2 1.5m x 1.5m x 1.5m(or 3m length & greatest circumference)2.2.3 1.05m x 1.05m x 1.05m(or 2m length & greatest circumference)Supplementary servicesNoYesNoNoYesNo3 Cumbersome parcels admitted NoParcels service features5 Electronic exchange of information5.1.1 Use a track and trace system Yes5.1.2 Mandatory tracking events transmittedEMCDeparture from outward office ofexchangeYesEMD Arrival at inward office of exchange YesEMH Attempted/Unsuccessful delivery YesEMI Final delivery Yes5.1.3 Optional tracking events transmittedEMA Posting/collection NoEMB Arrival at outward office of exchange NoEME Held by Customs NoEMFOut of Customs/Departure from inwardoffice of exchangeNoEMG Arrival at delivery office NoEMJ Arrival at transit office of exchange NoEMKDeparture from transit office of exchange No5.1.4 Dispatch messages transmittedPREDESV 2.0RESDESV 1.1Pre-advice of international dispatchinformation - origin postDispatch receipt information (responseto a PREDES) – destination post5.1.5 Ready to start transmitting data topartners wishing to receive data5.1.6 Other messages transmittedPRECONRESCONPre-advice of international consignment– origin postResponse to a PRECON – destinationpostYesYesYesNoNoCARDITRESDITCarrier documents internationaltransport – origin postResponse to a CARDIT – destinationpost6 Home delivery6.1 Initial delivery attempt at physicaldelivery of parcels to addressee6.2 If initial delivery attempt unsuccessful,card left for addressee6.3 Addressee has option of paying taxes orduties and taking physical delivery of theitem6.4 There are governmental or legallybinding restrictions mean that there arecertain limitations in implementing homedelivery.6.5 Nature of this governmental or legallybinding restriction.NoNoNoNoYesThe Examination is carried out after the declaration ofgoods has been accepted and duties has beencollected. Goods for examination must be producedby the importer or importer's agent at prescribedplaces during normal working hour. The examinationis carried out in the presence of the importer or theimporter agents. She/he will be responsible foropening, weighting, sorting and marking of goods andall other necessary operations as directed byCustomer Officer. - Info from Brunei Royal Custom(http://www.mof.gov.bn/English/RCE/CustomsMatters/Pages/default.aspx) Note - Postmaster General aswell as government public servants are not allowed tobecome an agent - Brunei Royal Custom Act.7 Signature of acceptance7.1 When a parcel is delivered or handedover7.1.1 a signature of acceptance is obtained Yes7.1.2 captured data from an identity card areregistered7.1.3 another form of evidence of receipt isobtained7.2 Ordinary parcelsYes7.2.1 Signature of the addressee or his agent YesNo7.2.2 Signature of a de facto agent No7.3 Insured parcels7.3.1 Signature of the addressee or his agent Yes7.3.2 Signature of a de facto agent NoInsured parcel service8 Insured surface parcels admitted No9 Insured air parcels admitted No10 Marking used for insured parcels10.1 CP 74 pink label used Yes10.2 CP 73 label and pink “insured” labelusedCash-on-delivery service for parcelBN - Brunei Darussalam11.1 Acceptance of Cash-on-delivery(COD) service for parcelsBNANo11.1.1 outbound COD parcels NoDate of last update : 07.11.2013Page 1 of 9

Parcel Post Compendium OnlineBrunei Darussalam, Postal Services11.1.2 inbound COD parcels NoExpress delivery service12 Express parcel delivery serviceprovidedParcels with advice of delivery13 Admission of advice of delivery forNo13.1 ordinary parcels Yes13.2 insured parcels YesParcels for delivery free of charges and fees14 Parcels for delivery free of chargesand fees admittedFragile parcelNo15 Fragile parcels admitted No20.1 Air Parcels20.2 Insured parcelsSupplementary charges - Customs21 Non-dutiable parcelsInbound parcels NoOutbound parcels NoInbound parcels NoOutbound parcels21.1 Threshold level below which parcels arefree of customs duties and other taxesComments:22 Dutiable parcels22.1 Customs clearance fee collected forparcels subject to import customsclearanceComments:BN - Brunei DarussalamBNANoNoConsignment service16 Consignment service by bilateralagreements providedIntegrated logistics service17 integrated logistics service bybilateral agreements providedAddresses for bilateral agreements18 Contact details of the person responsible forquestions concerning bilateral agreementsNoNo23 Customs clearance fee collected forfor all items declared at customsComments:24 Administration fees collected forparcels subject to export customsclearanceComments:NoNoName:Function:Address:Ms Pengarah Hj Buntar, Hjh NormahCONTROLLER OF POSTSPOSTAL SERVICES DEPARTMENT,GENERAL POST OFFICEBANDAR SERI BEGAWAN BS8611BRUNEI DARUSSALAMTel: 1: (+673)22209492: (+)Fax: (+673)2220949E-mailnormahjpp@hotmail.comSpecial charges - Storage25 Storage charge collected on a parcelwhen it is kept beyond the prescribedperiod, or in the event of return tosender/redirectionSpecial delivery charges26 Delivery charges collected at the timeof delivery in response to the adviceof arrivalSpecial charges – Poste restanteNoNoAdmissible radioactive material and infectious substances19 Radioactive materials admitted in19.1 Air ParcelsInbound parcels NoOutbound parcels No19.2 Insured parcelsInbound parcels NoOutbound parcels No20 Infected substances admitted in27 Poste restante service provided Yes27.1 Amount of charge per parcelLocal currencySDR27.2 Basis for charge if not an amount perparcelSpecial provisions - Treatment of parcels wrongly accepted28 Parcels returned to sender YesDate of last update : 07.11.2013Page 2 of 9

Parcel Post Compendium OnlineBrunei Darussalam, Postal ServicesDelivery areas29 Parcels delivered to29.1 all addresses Yes29.2 specific areas only NoCollectionComments:30 Collection of parcels at post officesprovided for30.1 all addresses Yes30.2 specific areas only NoComments:Office name:Name:Function:INQUIRY UNITMr HAJI ACHEH, MOHAMMAD SANICHIEF SSUPERINTENDENT OF POSTSAddress: MAIL PROCESSING CENTRE,OLD AIRPORT ROADBERAKAS BB3510BRUNEI DARUSSALAMTel:1: (+673)23844232: (+)Fax: (+673)2381782E-Mail:BN - Brunei Darussalamunit.bungkusan@post.gov.bnunit.ems@post.gov.bnRequests for withdrawal from the post or alteration, orcorrection of address35 Requests for withdrawal from thepost accepted35.1 Central office (in destination country) towhich requests must be sentBNAYesDelivery procedures for parcels for which customs duty andtaxes are payable31 Procedure for parcels for whichcustoms duty is payable31.1 Pick up of parcel at the customs office Yes31.2 Addressee’s address with collection ofcustoms duties and taxes at the time ofdelivery31.3 Delivery to the addressee’s addressafter payment of customs duties andtaxes31.4 Over the counter at the local post officewith immediate payment of customsduties and taxes31.5 OtherPeriod of retentionNoNoYesOVER THE COUNTER AT LOCAL POST OFFICESTHAT HAS CUSTOMS OFFICIALS AND CUSTOMERMAKE IMMEDIATE PAYMENT OF DUTIES & TAXES32 Period of retention for parcels32.1 Normal period 30 Day(s)32.2 Exceptional period 60 Day(s)33 Retention for parcels for which noticecould not be sent or addressed toposte restante33.1 Normal period 30 Day(s)33.2 Exceptional period 60 Day(s)Parcels automatically retained34 Office to which a copy of the CP 78verification note should be sentOffice name:Name:Function:INQUIRY UNITMr HAJI ACHEH, MOHAMMAD SANICHIEF SUPERINTENDENT OF POSTSAddress: MAIL PROCESSING CENTREOLD AIRPORT ROADBERAKAS BB3510BRUNEI DARUSSALAMTel:1: (+673)23828882: (+)Fax: (+673)2381782E-Mail:unit.bungkusan@post.gov.bnunit.ems@post.gov.bnSpecial provisions - Force majeure36 Liability admitted in cases of forcemajeure36.1 Liability admitted for insured parcels onboard ships or aircraft used bydesignated operators36.2 Addressee/sender's reservationsadmitted at the time of deliverySpecial provisions - Customs declarations37 Number of CN 23 customsdeclarations required for inboundparcels37.1 Number of CN 23 customs declarationsrequired for parcels in transit37.2 Languages in which CN 23 customsdeclarations can be completedEnglishSpecial provisions - Method of dispatching accompanyingdocuments38 Documents affixed to the relevantparcelsNoNoNo11Yes38.1 Documents attached to the parcels bill NoService to customers39 On-line tracking provided YesDate of last update : 07.11.2013Page 3 of 9

Parcel Post Compendium OnlineBrunei Darussalam, Postal Services39.1 Web site address to access informationService to designated operators40. User of the Internet-based InquirySystem (IBIS)Office name:Name:Function:INQUIRY UNITMr HAJI ACHEH, MOHAMMAD SANICHIEF SUPERINTENDENT OF POSTSAddress: MAIL PROCESSING CENTREOLD AIRPORT ROADBERAKAS BB3510BRUNEI DARUSSSALAMTel:1: (+673)23828882: (+)Fax: (+673)2381782E-Mail:http://www.post.gov.bn39.2 Languages in which track and traceinformation is availableEnglish40.1 Details of office(s) responsible forhandling parcel post inquiriesunit.bungkusan@post.gov.bnYesJuly 15 Birthday of His Majesty the Sultanand Yang Di Pertuan Negara BruneiDarussalam - 67July 27 Anniversary of the revelation of theKoranAugust 8 Hari Raya Aidilfitri (end of Ramadan)August 10 Hari Raya Aidilfitri (end of Ramadan)August 12 Hari Raya Aidilfitri (end of Ramadan)October 15 Hari Raya AidiladhaNovember 5 New Year Hijrah 1435December 25 Christmas DayNational holiday in 2014Month Day(s) National Holidays - DescriptionJanuary 1 New Years DayJanuary 14 Maulud (Prophet's Birthday)February 1 Chinese New YearFebruary 24 National DayBN - Brunei DarussalamBNAMay 27 Isra MikrajHours of service and days(s) on which the inquiry service isoperatingOpening Hours (Local)Day Opening hours 1 Opening hours 2Monday 08:00-12:00 14:00-16:30Tuesday 08:00-12:00 14:00-16:30Wednesday 08:00-12:00 14:00-16:30Thursday 08:00-12:00 14:00-16:30Friday - -Saturday 08:00-12:00 14:00-16:30Sunday - -Languages English MalayMay 31 Armed Forces DayJune 30 First Day of RamadhanJuly 15 Birthday of His Majesty the Sultanand Yang Di Pertuan Negara BruneiDarussalamJuly 16 Anniversary of the revelation of theKoranJuly 28 Hari Raya Aidilfitri (end of Ramadan)July 29 Hari Raya Aidilfitri (end of Ramadan)July 30 Hari Raya Aidilfitri (end of Ramadan)October 6 Hari Raya AidiladhaOctober 25 New Year Hijrah 1436December 25 Christmas DayNational Holidays41.1 National holidaysNational holiday in 2013Month Day(s) National Holidays - DescriptionJanuary 1 New Years DayJanuary 24 Maulud (Prophet's Birthday)February 11 Chinese New YearFebruary 23 National DayJune 1 Armed Forces DayJune 6 Isra MikrajJuly 10 First Day of RamadhanRegional Holidays41.2 Regional holidaysRegional holiday inMonth Day(s) Regional/Local Holidays –Localities and descriptionCancellation of fees42 Fees cancelled when they concern42.1 parcels returned to sender Yes42.2 parcels redirected to a third party Yes42.3 parcels abandoned by the sender Yes42.4 parcels lost or destroyed YesDate of last update : 07.11.2013Page 4 of 9

Parcel Post Compendium OnlineBrunei Darussalam, Postal Services42.5 parcels rifled or damaged YesRedirection within the country of destination43.1 Redirection done without a request fromthe sender or addresseeNo43.2 Redirection fee charged No43.3 Amount of redirection fee (SDR)Comments:O.E Operates - Monday - Thursday & Saturday : 0900am -10.30pm(Parcel) operates : Mon- Thursday & Saturday (08:00 - 12.15),(13:30-16:30)Delivery standards46-47 See the annexes.BarcodeBN - Brunei DarussalamBNA48 Barcode sample used on all outwardinternational postal parcels.Miscellaneous provisions – operation of the parcel service44.1 Postal parcel services operated by thedesignated postal operator44.2 Postal parcel services operated by atransport company or companiesYesNo44.3 Service provided throughout the country YesPostcodesLocalitiesOffice(s) of exchange handling parcels45 Details of office(s) of exchangeresponsible for handling parcel postOffice name:IMPC codel:Name:Function:Address:MAIL PROCESSING CENTRE (MPC)BNBWNAMr HAJI IBRAHIM, HAJI SHAHRINCONTROLLER OF POSTSBRUNEI POSTAL SERVICES, GENERAL POSTOFFICEBANDAR SERI BEGAWAN BS8611BRUNEI DARUSSALAMTel:1: (+673)22204292: (+)Fax: (+673)2220585E-Mail: hjshahrin.ibrahim@post.gov.bnHours of service and days(s) on which the OE is operatingOpening Hours (Local)Day Opening hours 1 Opening hours 2Monday 09:00-22:30 -Tuesday 09:00-22:30 -Wednesday 09:00-22:30 -Thursday 09:00-22:30 -Friday - -Saturday 09:00-22:30 -Sunday - -Observations/CommentsDate of last update : 07.11.2013Page 5 of 9

Parcel Post Compendium Online - AnnexesBrunei Darussalam, Postal ServicesBN - Brunei DarussalamBNAArrival at office of exchange: 09:30Customs clearance times:Items subject to customs duty:Items not subject to customs duty:Comments:Customs Counter opened 08:00 - 15:00.All items aresubject to customs clearance.O.E (Parcel) operates 5 days a week with exception ofFriday, Sunday and Public HolidaysDate of last update : 07.11.2013Page 7 of 9

Parcel Post Compendium Online - AnnexesBrunei Darussalam, Postal ServicesBN - Brunei DarussalamBNAParcel delivery standards - Surface parcelOE NameMAIL PROCESSING CENTRE (MPC)IMPC CodeBNBWNATel (+673)2382888Fax (+673)2383823Hours of operation Monday-Friday: 07:45-12:15, Saturday:13:30 - 16:30.From the airport/port/office of exchange of destination to the addresseeArrival at the airportDays of delivery by zoneDay Time Zone 1 Zone 2 Zone 3Monday 00:00 - 06:00 Saturday Monday ---Monday 06:01 - 23:59 Monday Tuesday ---Tuesday 00:00 - 06:00 Monday Tuesday ---Tuesday 06:01 - 23:59 Tuesday Wednesday ---Wednesday 00:00 - 06:00 Tuesday Wednesday ---Wednesday 06:01 - 23:59 Wednesday Thursday ---Thursday 00:00 - 06:00 Wednesday Thursday ---Thursday 06:01 - 23:59 Thursday+1 Saturnday+1 ---Saturday 00:00 - 06:00 Thursday Saturnday+1 ---Saturday 06:01 - 23:59 Saturnday+1 Monday+1 ---Definition of zonesZone 1:PostcodesBAXXXX; BSXXXX; BAXXXX; BBXXXX;BCXXXX; BDXXXX; BEXXXX; BFXXXX;BGXXXX; BHXXXX; BJXXXX; BKXXXX;BLXXXX; BMXXXX; BNXXXX; BPXXXX;BRXXXX; BTXXXX; BUXXXX.Zone 2:PostcodesKAXXXX; KBXXXX; KCXXXX; KDXXXX;KEXXXX; KFXXXX; KGXXXX; KHXXXX;TAXXXX; TBXXXX; TCXXXX; TDXXXX;TEXXXX; TFXXXX; TGXXXX; THXXXX;PAXXXX; PBXXXX; PCXXXX; PDXXXX;PEXXXX.Zone 3:PostcodesCitiesBrunei MuaraCitiesTUTONG; KUALA BELAIT; TEMBURONG.CitiesDate of last update : 07.11.2013Page 8 of 9

Parcel Post Compendium Online - AnnexesBrunei Darussalam, Postal ServicesBN - Brunei DarussalamBNAArrival at office of exchange: 09:30Customs clearance times:Items subject to customs duty:Items not subject to customs duty:Comments:Customs Counter opened 08:00 - 15:00.All items aresubject to customs clearance.O.E (Parcel) operates 5 days a week with exception ofFriday, Sunday and Public HolidaysLast validation date: 2010-03-31Date of last update : 07.11.2013Page 9 of 9