Y'ello - MTN Business

UP CLOSEfinance as larger corporates, which can hamper their abilityto compete for and deliver on a tender specification or closea deal in a specific timeframe. ’MTN has existing proceduresin place that help and empower SMEs. We appreciate theirunderstanding and respect for our business and the fact thatwe consistently receive good service from them. There havebeen no networking issues or problems with phone linesgoing down,’ says Zinhle.Omni Africa’s clients range from listed companies,multinationals and financial institutions to parastatals, NGOsand foreign clients that are serviced from the South Africanbranch. Their common denominator is a business-reportingrequirement that creates the need to purchase new andupgrade existing accounting packages that may be drawnfrom the Sage Pastel stable.’The pursuit of superior performance and customersatisfaction infuses every Omni Africa activity. That’s whywe operate successfully in Africa,’ says Zinhle. ’Where thepotential for doing business exists, but cash flow is stifled,we must be tenacious and conscientious about findingworkable solutions for our clients that don’t impact ourown liquidity.’In short, that translates into not making ’stupiddecisions… and ensuring that your margins are goodenough to allow you to cover basic costs like overheads andsalaries, so that you can afford to manoeuvre in a difficultmarket,’ she continues.Omni Africa demonstrates market leadership throughenhanced customer service, inspired management and theapplication of best practices throughout the organisation.The software sell is determined by the size of their client’sbusiness and the extent of their day-to-day reportingsystems. On further investigation of their operational needs,Omni Africa can determine whether that software needs tobe accessed via a server, a network, a desktop computer or alaptop. That leads to enquiries around appropriate hardwareas well as training. ’This gives us the extra edge and helpsus deliver on our offering as efficiently as we would like to,’explains Zinhle.The training is offered externally to Omni Africa’s clients,as well as free to all internal staff to enable them to brush upon soft skills and technical skills on an ongoing basis.Omni Africa is now an accredited partner of Sage Alchemex.’It’s a good fit for us. We offer Excel ABC, which covers thevery basics of the programme, Excel for Auditors and Excelon Steroids, which is the most advanced package. I alsocompleted the training so that I can offer it myself,’ says Zinhle.As for being 100% black-owned, she reiterates that ’mostlywhat gets us ahead is our credentials, our track record inservice delivery. We focus on that more than on our BEEstatus, and that goes for our clients and suppliers too.’For more information, visit www.omni4africa.comPhotographs: Jason Robinson/Bird on a Wire, Hair and Make-up: Lindsay Swart/Red Hot Ops10