Second Generation Offshore Software Outsourcing ... - Harvey Nash

PLANNING PHASEPurposeThe planning phase has two goals:• To agree on the specific improvements, including updatedSLAs and performance measures, you want to achieve in theDesired Mode of Operation (DMO).• To produce detailed plans for implementing those changes,including the milestones we’ll use to validate progress.ActivitiesThis phase is very intensive and focused so we can reach criticalagreements as quickly as practicable. Key tasks are to:• Assess the CMO in detail (technical, operations, people, data,processes, organization, etc.) using SWOT and gap analysis toagree what is excellent, adequate, broken or non-existent.• Prioritize all outstanding change requests and fault reports,and all emerging/long-term requirements for implementation.• Develop the DMO (technical, operations, people, data,processes, organization, etc.) from the above assessments.• Produce a detailed implementation plan for the Preparation,Transition and Transformation phases.• Produce the detailed Knowledge Transfer Plan setting out theprocess by which we will build our domain experience.Deliverables• DMO Report describing what the future will look like.• Project & Quality Plan for the transition project.• Knowledge Transfer Plan.PREPARATION PHASEPurposeThe preparation phase has two goals:• To begin the knowledge transfer process, which enables us tobuild adequate domain expertise, and to start proving thatcapability on appropriate code changes.• To initiate the delivery services, governance arrangements,technical environments, frameworks, licenses and everythingthat must be in place for us to assume responsibility for theagreed systems and services.ActivitiesKnowledge transfer is described below. The second strand isessentially about administration, organization and facilitation.It makes sure everything is up and running, tested and readyfor formal transition to start. Together we:• Set up and test all the working procedures, standards andmethods.• Create and test the governance organization.• Install and test the required infrastructure, environments andlibraries, etc.• Complete any required contract work, obtain licenses, etc.• Assign staff and build teams.• Produce a Communication Plan to keep everyone in touchand up to speed.Deliverables• Full transition framework ready to roll.• Communication Plan.• Contract Implementation Plan.Harvey Nash Insight | P8