Second Generation Offshore Software Outsourcing ... - Harvey Nash

Second Generation Offshore Software Outsourcing - From Uncertainty to SecurityHARVEY NASH–AN OFFSHORE SAFE HAVENWhen an offshore provider fails to meet expectations and putstechnology objectives at risk, what are your options? A world,literally, of offshore locations and vendors stands at the readyto serve. But, you need much more than a new provider orchange of scenery. You need an offshore safe haven whereseasoned offshoring experts and highly skilled technologistsrapidly and rigorously transition struggling projects intoworld-class IT solutions.Harvey Nash SafeHaven ProgramYour customers and your business objectives do not have to paythe price for a failing offshore relationship. Harvey Nash hasdeveloped a SafeHaven program designed to restore excellenceand performance to struggling or failed offshore projects.Combining rigorous migration processes with our proven solutiondelivery approach, Harvey Nash SafeHaven offers certainty—assured results, rapid transition, guaranteed standards ofexcellence, steadfast technical and service teams—to businessesin need of a profound offshore solution upgrade.Harvey Nash Offshore CredentialsHarvey Nash has been delivering world-class software servicesfrom Vietnam for nearly 10 years. Our long track record of successand growing list of global customers are evidence of our ability todeliver the offshore results and support businesses demand:• A minimum 10% decrease in operational costs.• Re-invigoration of performance and quality.• Flexible, responsive, expert service.• First-rate IT skills and professionalism.• Mitigation of offshore provider migration risks.Two Offshore Development Centers—VietnamWe have two offshore development centers in Vietnam:one in Hanoi with 3,400 staff members and the other inHo Chi Min City with 1,100 staff members. We are alreadya trusted partner for the likes of Barclays Bank, Honda,msnbc.com, Discovery Channel, Petronas, Unilever, Hitachi,Capita and even the U.S. government. Through independentauditors, Harvey Nash’s offshore development centers areCMMI Level 5, ISO 27001 and BS 7799 certified.A Model Designed to FlourishOur success is underpinned by a business model in which…• Harvey Nash Inc. takes full commercial and deliveryaccountability. For both legal and contractual purposes, weWhat Results Can You Expect?Significant Cost ReductionsFor a business already using a first generation offshoreprovider, Harvey Nash expects to drive down costs by atleast 20% and lower long-term overall cost of ownership.The pressures driving up costs in places like India will notimpact Vietnam for many years, enabling us to offerextremely competitive rates.Delivery Excellence & Productivity GainsWe have an exceptional record for on-time and on-budgetdelivery, but that’s just a starting point. Our flexible,customizable processes boost development productivity by asmuch as 35%. Your industry has its own “tempo” driving thetiming and rhythm of change. We will help you beat that cycletime in order to get ahead of your competitors.Value-Added ServicesThe first global wave of outsourcing focused on commoditizedsoftware development and support. We’re a second generationsupplier and thus provide much wider technology, industry andbusiness process expertise. We don’t just create code. Wecreate business-focused code and support you across theboard to increase your business success.are a fully regulated, publicly traded company with offshorecenters. We are not a foreign company with a few employeesin the U.S.• Our approach to the management of projects is open andcommunicative.• We encourage small initial engagements, which naturallygrow in size as relationships mature.• We protect your information as if it were our own. Ourcenters are BS 7799 and ISO 27001 accredited.Technical Talent: Capabilities & CapacityThe breadth and depth of our technical and organizational skillsare first class. Most of our employees are college graduates andmost have second degrees. New employees typically spend 18very intensive months on local assignments before they areallowed to work on offshore projects.We have an incredibly low staff turnover of 6%. The outstandingquality of our teams combined with the stability and loyalty ofour workforce give clients tremendous confidence in our abilityto take on challenging assignments, demanding deadlines andseemingly impossible projects.Harvey Nash Insight | P1