Second Generation Offshore Software Outsourcing ... - Harvey Nash

Second Generation Offshore Software Outsourcing - From Uncertainty to SecuritySAFEHAVEN MIGRATION APPROACHThe next several pages of this article outline in detail the fullbreadth of methodologies, tools, processes and reportingsystems the SafeHaven migration can offer. However, each iscarefully tailored to the business, technology and servicerequirements of the client. We want you to know howextensive and intensive our offshore processes can be, butalso understand that we are flexible in customizing the sizeand scope of solutions to your specific needs.Methods & ToolsOur baseline methodology is the Rational Unified Process (RUP),but whatever software development lifecycle you’ve adoptedwe will be able to support it. We are fully conversant withDSDM, Agile and the waterfall methodologies. We are used toworking with adaptations of all these methods. For projectmanagement, our main skills are in PRINCE2, PMBOK and Scrum.We use a number of off-the-shelf and custom tools to helpmonitor, control, improve and report on the quality of ourprojects. Tools include a mix of commercial packages, like MSProject, Microsoft Team Foundation Server, IBM’s Rational andcustom systems for issue tracking and defect management.Independent Quality Management & TestingWe assure quality software development through:• A combination of robust yet flexible processes.• The utilization of fully integrated tools.• A culture of delivering excellence.• A proven execution approach.• Our achievement of the highest internationally recognizedaccreditations.• A commitment to continual improvement.Our Quality ManagementSystem (QMS) underpinsour software development,configuration and projectmanagement activities.Embedded in theseprocesses are tools thatsupport the tracking,monitoring andmanagement of processeswith appropriate and instantaneous information. We constantlystrive for practical improvements through a program ofmeasurement, analysis and refinement.Requirements & DesignOur engagement model is designed to meet the challenges ofsoftware development involving a foreign country. We deliverprojects using an onshore-offshore model. We project managelocally and involve local onshore teams in business analysis, butleverage an offshore team for the bulk of design, developmentand testing.Many companies have been frustrated by the quality ofoffshore business analysis work. That is not a problemfor Harvey Nash. Our offshore staff is very comfortablequestioning, challenging and proactively pushing forwardideas. They are highly insightful analysts. The strong businessanalysis skills of our offshore teams dramatically reduce therisk of a misinterpretation of your business needs, helpingto ensure your solutions are right the first time.Dependable GovernanceWe stay visibly on course, on time and within budget throughan effective balance of...• People-based leadership techniques which enable/empowerpeople to get things done.• Management and control techniques using PRINCE2, PMBOKor Scrum, depending on your standard.• A C3i (command, control, communications and intelligence)framework, which sets goals, monitors achievement, analyzesprogress, communicates widely and informs courseadjustments as necessary.Reliable Service DeliveryOur onshore Engagement Manager is the local point of contact for:• Service Delivery: service level management, capacitymanagement.• Service Support: incident management, problemmanagement, change control, configuration control andrelease management.• Financial Management.Harvey Nash Insight | P5