Schaum's Outline Series

124
Customer Call 3:
Customer calls about availability on a specified date.
Sue brings up calendar for that week.
There is a vacancy.
Sue quotes a price.
Sue gets name, address, telephone number, and credit card number.
Sue enters information.
Customer guarantees reservation.
Reserve by date passes.
Another customer requests that date.
Nonguaranteed reservation is removed.
8. Write scenarios for the dental office problem (Problem 4.2).
1—Normal
A patient calls for an appointment. The patient’s name is recognized by the system.
The system suggests a time. The patient accepts that time, and the receptionist enters
the appointment. Two days before the appointment, the receptionist gets a reminder
list with the patient’s name and phone number. The receptionist calls to remind the
patient. The patient comes for the appointment. After the appointment, the dental
assistant schedules the patient’s next appointment.
2—New Patient
A patient calls for an appointment. The patient’s name is not recognized by the system.
The patient must be entered into the patient records system.
3—Multiple Appointments
A patient calls and wants to make 6-month appointments for the next 2 years. The
receptionist enters his name into the system and, when it is accepted, enters the agreed
upon appointments.
9. Draw a state diagram for the B&B problem as a whole (see Problem 4.3).
See Fig. 8-14.
Quit
Start
Start
Date entered
Confirmed
CHAPTER 8 Requirements
Date
found
Enter expense,
enter payment,
cancel reservation
Fig. 8-14. State diagram for entire B&B problem.
Name entered
Reservation
set