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training datestraining datesTraining at True ColoursAfter the success of our Technology Workshops in 2012, we willcontinue to grow and enhance these for the coming years.Our Technology House will be filled with products and manufacturers from across the <strong>Midwich</strong> Group providing a new solution every time.This will allow our customers to view all of our products operating together in a working environment.To learn more about these technology days please visit www.true-colours.net/training.htmlAlongside our open workshops we will be running dedicated training sessions on our products. For further information on this please visitwww.true-colours.net/training.html or email training@true-colours.netOur training sessions are on a first come first served basis. Book early to avoid disappointment.Technology Exposed is now an official date in your diary, the <strong>Midwich</strong> Group event will be sure tobring your spectacular solutions all under one roof.Technology Solutions ShowcaseFurther details will Technology be available Solutions Showcase on www.technology-exposed.com106
support when itmatters mostAt True Colours Distribution we have an excellent trackrecord in supplying technical support and products toour resellers. As a company, we know that distributinggreat products is simply not enough, which is why we’recommitted to providing the highest level of service toour customers. True Support is just one of our ways ofhonouring this commitment - we want your customers toknow that their products will be maintained and supportedlong after the sale has been completed.Our aim is to offer a professional policy to support youwith technical guidance, consultancy and training, and toensure this service is delivered to the highest standard bycertified engineers.We can provide:n Pre-delivery configurationn On-site networkconfigurationn On-site supportn Phone and email supportn Secure remote systemmonitoringn On-site trainingn Hardware swap out andextended warrantyTrue Support in our product - we only sell productsthat we believe in!Give your customer peace of mind when return to base(RTB) is not enough; we can offer next day exchange onmost of our products. Ask one of the sales team for ourvery competitive prices!Basicwww.true-support.co.ukWhen you need to be able to call someone in the event ofan issue, we add an extra tier of support for our products.Our experienced and dedicated support team is on hand toprovide telephone, e-mail and remote support to customerswith True Support Basic packages. By forwarding your supportcalls to True Support you needn’t worry about the stress thatcomes with maintaining a system after installation.Premiumwww.true-support.co.ukBasicwww.true-support.co.ukTake support services one step further with our premiumpackages. Not only do we deliver everything from the Basicpackage but we also regularly check the system’s health andoperational status to ensure optimal uptime. In the event ofan issue that can’t be resolved over the phone or remotely, anengineer will attend your site to investigate further and getthings back up and running – making True Support Premiuman absolute must for those mission-critical installations.For further informationvisit www.true-support.co.uk
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