Escrow Leaders - Executive Agent Magazine

EXECUTIVEAGEN TMMAGAZINEBOB FOX AND VALERIE VELOTTABy Lalaena Gonzalez-FigueroaAt a time when many companies are relying ongimmicks to attract new business, entities likeEscrow Leaders are offering clients a moresubstantial promise: of quality service tailored to meettheir wants and needs. For founding partners ValerieVelotta and Bob Fox, business isn’t a sprint to acquiresingle transactions. Instead, it’s a marathon effortwhose ultimate reward is lifelong client relationships.Longtime colleagues Bob and Valerie opened theircompany after building their own successful escrowcareers that spanned decades. The industry wassuccumbing to market challenges, recalls Bob, andmany companies were taking reactive approaches tothe changes. Escrow Leaders opened its doors in 2007,a less-than-promising time to launch a new business.Despite this, the company has flourished. “We couldn’thave predicted the collapse of the global financialmarket,” acknowledges Bob, “but we successfullyidentified the need for competent, objective and reliableescrow services.”Knowledge, grace and gratitude aren’t terms typicallyassociated with their business, but the professionals atExecutiveAgent Magazine

E AEscrow Leaders aspire to consistently embody thesevalues. Clients experience far more than an impersonalbusiness transaction; real estate agents and consumersalike are treated with respect and appreciation, and enjoyan individualized process created to alleviate stress andconcerns.“We have cultivated an exceptional atmosphere here,”reveals Valerie. “Our staff is wonderful and our officeis a beautifully-appointed space that honors the historyof San Juan Capistrano, a comfortable area to managebusiness and build relationships.” Elegant furniture,exquisite artwork and state-of-the-art amenities aren’tjust for visual effect; Escrow Leaders offers a promise ofstability and longevity. This is a company that has beenestablished to become an integral part of the landscapeof the area’s real estate community.Escrow Leaders offers its clients objective and efficientescrow tailored to their unique needs. “As an independentcompany we are able to maintain a responsive businessmodel,” explains Bob. “We have the capacity toadapt quickly as the market demands, ensuring thatwe consistently meet or exceed the expectations of ourconsumer and agent clientele.” The specialists at EscrowLeaders boast significant professional experience andknowledge, and are adept at handling escrow for a rangeof real estate transactions including standard sales, shortsales, commercial, and REO.In an industry that thrives upon the strength of collegialrelationships, Escrow Leaders offers agents distinctvalues that extend beyond the course of any singletransaction. “The escrow process should be relativelyperfunctory,” explains Bob. “Our responsibility asprofessionals is to manage a transaction in a neutralmanner, looking out for the best interests of all partiesinvolved.”But when challenges present themselves, the teamat Escrow Leaders steps into action. “We operate ourbusiness with an acute sense of accountability,” Valerieasserts. “We take ownership of the transaction and areproactive when issues arise.”Their approach makes a difference; Bob notes that hiscontact information is readily available to agents andconsumers. “I can be reached, on my cell, wheneverthere is a question or concern,” he states. “It’s part of ourcommitment to exceptional customer care.”Escrow professionals, real estate agents and otherindustry specialists enjoy the opportunity to exchangebusiness development ideas, and Bob reveals that one ofhis strengths is strategic planning and critical thinking. Anentrepreneurial spirit, he is an accomplished internationalbusinessman who operated a golf club manufacturingcompany in St. Andrews, Scotland.Valerie says, “I like to think of myself as a true“possibility thinker”, who is always looking for a way toget the job done. I feel great joy in successfully navigatingover the speed bumps and through the roadblocks to closethe tough escrow on time.”Success has been hard-earned at Escrow Leaders,where Valerie and Bob acknowledge that every day’sgoal is to continue to cultivate professional relationshipsthrough exceptional customer care. Solid, reliable andposed for continued growth, the firm is redefining theescrow experience.Escrow Leaders, Inc.31601 Avenida Los Cerritos Suite 200San Juan Capistrano, CA 92675-1798Telephone: 949.373.7000www.EscrowLeaders.comExecutiveAgent Magazine