Business Profile - Campus Living Villages

46 creatingCampus Living Villages47Working with campus master plans, we pride ourselveson developing solutions specific to the unique character,culture, demographics, location and spirit of everyinstitution we work with.CLV does not operate a ‘one size fits all’ model.Just like our partners, each property we design is unique.From low-rise facilities to high-density developments,catered and non-catered services, flat land to challenginghillside developments, we have the experience andresources to deliver.CLV aims to create villages that complementthe campus environment and attract and retain residents.The provision of central communal areas, sport andentertainment facilities, study centres and spacesfor village events and gatherings are key to CLV’s designand management philosophy.One of our most populardevelopment options is the BOOTscheme — build, own, operate,transfer. This unique, verticallyintegratedbusiness model seesCLV develop and manage theproperty for an agreed term, beforetransferring ownership to thepartnering institution. The BOOTscheme offers institutions the benefitof a secure, long-term relationshipand single point of accountabilitywith one entity over the life of theagreement. At the end of the term,the property is handed back in anagreed operational condition.We are happy to workwith both on and off-campus ventures.Where off-site we prefer locationsthat are in close proximity tothe campus.In our managementcontract arrangements, it is keythat our partners understand andare supportive of our residential lifephilosophy and have a desireto engage with us over the long term.This ensures we can deliver the bestresults for both property ownersand residents, build effectiverelationships and networks,and establish a positive reputationfor each site.As part of new developments,we often take on the institution’sexisting housing assets. Typicallya refurbishment plan is negotiatedas part of the takeover agreementto ensure that quality and residentsatisfaction are maintained.To assist staff transferringinto CLV, we work collaboratively todevelop transition plans and timelinesand take care to ensure the well-beingof existing staff. Our comprehensiveoperations manuals and online GlobalOperating Management System(GOMS) ensure new staff have accessto CLV operations expertise and risksare minimised. CLV sends currentstaff to each new location to assist withtraining , change managementand communication to residents.