North Yarra Community Health

Responding to DiversityOur local community is rich in social and cultural diversity and this is something that we celebrate. We also prioritise our services for those who are disadvantagedor marginalised in our community. All this diversity means that we need to make sure that we provide our service in a way that is accessible and responsive to thedifferent parts of the community. This section of our report gives some insight into who we see at NYCH and how we respond to diverse needs.NORTH YARRA COMMUNITY HEALTH 2010 - 2011 COMMUNITY REPORT14Our ClientsCultural DiversityDuring the last year 1784 new clients used our services for the first time. Asalways, they represent a wide cross section of the community and come fromover 80 separate countries. People born in Europe are a declining percentageof our clients, but interestingly, the category of “other” which includes theAmericas, New Zealand, the Middle East, Pacific Islands and Oceania (as wellas those who did not answer this question) increased significantly.Africa 9%Other 24%Asia 6%Europe 7%Top 10 countries of birth(non English Speaking)Australia 54%Clients born in 10 counties make up 64% of our non English speaking clientele,with those born in Greece still the largest cohort of all non English speakers.Sudan, Italy and Vietnam born clients each represent 8% of non Englishspeakers.All OthersEgyptEritreaTurkeyEthiopiaGreeceChinaSomaliaSudanItalyVietnamATSIOur services continue to be well utilised by Aboriginal and Torres Strait Islander(ATSI) Clients, with over 670 contacts during the year. Over 130 individualswho identified as ATSI used our services during the year and we registered anadditional 49 ATSI clients.80070060050040030020010002007-08 2008-09 2009-10 2010-11ContactsGenderWhile women have traditionally been much more likely than men to utilisehealth services, the differential at NYCH has never been great. Women make up53% of our registered clients, but interestingly in the past 12 months more menthan women have registered as new clients. Maybe all our messages about theimportance of men also looking after their health are finally being heard!54%53%52%51%50%49%48%47%46%45%44%FemaleChildrenNewMaleOur focus on Families and Children, including initiatives such as our popularMini Mondays, is being reflected in the number of new registrations. In this yearchildren under 5 accounted for 22% of the total new registrations, and over50% of all our new clients were under 30 years of age.25.020.015.010.05.00.00 to56 to12New Clients13 to1920 to2930 to39All Clients40 to4950 to64All65 to7980 andOver