North Yarra Community Health

IntroductionAbout this reportWelcome to the 2010-2011 report to our community,which includes our clients, the many community groups wework with, partner agencies, and the range of GovernmentDepartments and organisations that provide funding for theprograms we deliver. We hope you enjoy reading about someof the work we have undertaken during the year and some ofthe challenges we face.We received many positive comments about last years’report and have decided to use a similar structure andformat. You told us that you appreciated the “pull-out”calendar, and we have kept this feature, and you also likedthe greater use of photos in the report.In memory of lost friendsSiauw Fon Thong, better known to most of our staff and community members asBudiman Setydharma (or Bud for short) was a long time client of North Yarra CommunityHealth. Budiman passed away on 9th June 2011, a few days before his 90th birthday.Despite living through many hard times and war, Budiman was a gentle and compassionateman who always had a smile on his face. Previous members of the Collingwood walkinggroup will remember his impromptu tai chi classes down by Dights Falls. His great love forhis wife Yulia Hanapi was obvious to all, as was his passion for food and particularly yumcha! Budiman shared his life story in NYCH’s publication When fish had feathers - portraitsof Collingwood’s older men. Our thoughts go out to his family and especially to Yulia.We welcome your feedback and invite you to comment onthis report either by sending a letter to us, completing aFeedback Form available at any of our centres, e-mailing usat info@nych.org.au or speaking directly to any of our staff.Happy reading!Cover photographs by Guler Altunbas and Melinie RidgeNORTH YARRA COMMUNITY HEALTH 2010 - 2011 COMMUNITY REPORT2ContentsIntroduction 02About this report 02In memory of lost friends 02A year in review 03Better health for our community 06NYCH services for better health 06Spotlight on Services 07Health Promotion 08Quality and safety 10Accreditation 10CQI at work 10Training and professional development 12Clinical Incidents 12Infection control and cleaning 13Responding to diversity 14Our clients 14Helping you access our services 15Waiting times for services 15Partnerships 16Refugee Support Worker & the YarraSettlement Forum 16Active Service Model 16HARP Alert 17Community Participation 18Community Participation at NYCH 18How we meet the participation standards 18Participation in action 19BudDorothea (Dot) Fraser, a long time resident of Clifton Hill passed away recently at the ageof 88. She had been visiting the health centre since 1978 and was a regular patient of ourGP and Nursing services. All of us who knew her will miss her friendship and her humourand we extend our sincere sympathy to her family.Shirley Aldridge died in March 2011. Her involvement as a client and supporter of thecommunity health centre stretches back as far as the 1970s. Shirley was one of the originalmembers of our Over 60s Women’s Group and a very regular attendee for over 25 years.Shirley also features in our oral history Dancing In The Kitchen – portraits of Collingwood’solder women. She will be greatly missed by her Over 60s friends and many of the staff whohave known her.Shirley Aldridge (far left) with the Over 60s Womens Group