Faculty of Law Undergraduate Handbook - Faculty of Law - The ...

ComplaintsComplaints relating to coursesStudents are encouraged to raise issues of concern with the lecturer who has responsibility for thatcourse first. Where a student feels unable to approach the academic staff member directly they shoulddiscuss the matter with their elected class representative who may make the approach on their behalf.If this does not result in a successful resolution of the matter the student or the class representativeshould raise the issue with the Associate Dean (Student Administration). If there appears to be substanceto the complaint, the students will be asked to record their concerns in writing. This will ensure that theirconcerns are accurately recorded, and give the teacher specific notice of the areas of difficulty. TheAssociate Dean (Student Administration) will, after appropriate consultation, inform the students inwriting of the result of the discussion.Complaints relating to tutorsStudents are encouraged to discuss the matter with the tutor in the first instance. Where a student feelsunable to do so they may approach the Co-ordinator for that course. Alternatively the matter may bereferred to the Academic Tutorial Coordinator, or the Associate Dean (Student Administration).Complaints relating to staff membersStudents are encouraged to raise the issue with the relevant staff member first. Where a student feelsunable to raise the matter directly the matter should be discussed with the class representative who maythen raise the issue on behalf of the student.If this does not prove satisfactory the Associate Dean (Student Administration) should be approached. Ifthere appears to be substance to the complaint, the students will be asked to record their concerns inwriting. This will ensure that their concerns are accurately recorded, and give the teacher specific noticeof the areas of difficulty. The Associate Dean (Student Administration) will, after appropriate consultation,inform the students in writing of the result of the discussion. Where a resolution cannot be reached theMediator may be asked to assist. WAVE may provide representation and support for the student.Complaints relating to tests/examinationsIn accordance with the Examination Regulations no student may communicate with an examiner inregard to an examination either in the script book or otherwise. If there is a concern with a test or anexamination the matter should be raised, in writing, with the Associate Dean (Student Administration)who will investigate to determine whether there is substance to the complaint. The Associate Dean(Student Administration) will consult as necessary and report in writing to the student the result of theinvestigation.Complaints relating to fellow studentsThe University is committed to providing an environment free from harassment or discrimination. If anystudent experiences a problem they should see the Student Adviser.2010 Faculty of Law Handbook | 89