10.07.2015 Views

Assessment - Conover Company

Assessment - Conover Company

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The Success Profiler®The Learning ProfileThe Learning Profile identifies and enhances social/emotional factors related to learning.<strong>Assessment</strong>s• The Cognitive Map helps individuals discern which method oflearning is most effective for them so that new behaviors canbe learned and habits can be changed for the better. Whilethere is no right or wrong way to learn, knowing which styleworks best greatly enhances the ability to learn Scales rankvisual language, visual numerical, auditory language, auditorynumerical, kinesthetic, individual, or team learner, oral feedback,and written feedback.The Success Profiler®The Sales ProfileSelling is a very emotionally driven activity. In recent research, emotional intelligence is credited as having amajor impact on the successful performance of a sales person. How one deals with failure and rejection is amajor component of EQ and a component of this profile.<strong>Assessment</strong>s• The Sales Success Map was developed from research which identified common emotional intelligencecharacteristics and the resulting behaviors of high-achieving customer service professionals. Bycompleting, scoring and profiling the results of The Sales Success Map, individuals will gain anunderstanding of how they see themselves currently applying skills that are known essentials to ahigh-achieving sales professional. The scales are divided into two major categories–Personal SkillsDimensions and Customer Contact Dimensions.• The Sales Success Survey is a 360-degree assessment. The Sales Success Survey is also an external (doneby others who know the individual) rating system. It is intended to validate skills of the test taker ofThe Sales Success Map.Personal Skills Dimensions• Achievement Drive• Contact Initiation• Time Management• Self-EsteemCustomer Contact Dimensions• Rapport• Empathy• Presentation• Impact• Feedback Management• Closing• Service ManagementSocial/Emotional LearningThe Success ProfilerTransition Tools for Success® Planning 15

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