JOB DESCRIPTION - City of Peterborough

SCOPEa) Financial – Has signing authority of $5000 in accordance with Finance Policies and Procedures. Monitor andapprove program and project expenditures. Oversee reconciliation of expenditures of external suppliers,consultants or trainers contracted with for the purpose of quality assurance. Manage other project budgets asassigned.b) Operating – Works in accordance with provincial legislation and directives, provincial databases and localbusiness processes, develops and recommends policies and procedures to facilitate compliance andcustomer service improvements. Develop project plans and oversee implementation. Trouble shoots withexternal consultants or service providers. Final drafts of policy or program changes and contentious politicalissues are referred to the Division Manager for approval.c) Personnel – No Direct reports. Responsible for assessing individual performance against establishedbenchmarks and providing recommendations for improvement/monitoring of these plans in conjunctionwith supervisor/manager.EDUCATION/EXPERIENCE/SKILLS TRAININGThis position requires a University Degree in Business Administration, Public or Health Administration or approvedequivalent combination of education and experience. A minimum of three (3) years previous related experience inproject management planning, business process development, change management, including supervisory orleadership experience, administrative or operational background in a human services setting. Knowledge of anddemonstrated ability in corporate core competencies including customer service and continuous improvementtechnologies. Good written and verbal communication skills, team work, performance management, changemanagement and conflict resolution using diplomacy and sound judgement. Is creative/innovative, ability to workindependently, self-management and accountability and is flexible and adaptable. Computer literacy utilizing MS Officesoftware with a good working knowledge of work processing, spreadsheet and presentation software applications.Experience using Lean principles would be considered an asset.Approved this ________ day of , 2013_______________________________Division Head, Human Resources

JOB DESCRIPTIONAPPENDIX “A”JOB TITLE: Manager of Quality Assurance/Special EFFECTIVE DATE: July 2013ProjectsDEPARTMENT: Community Services DIVISION: Social ServicesGROUP: Non Union JOB CLASS: Job Class 4CONSEQUENCE OF ERRORErrors in use and release of personal client information could result in loss of access to Third Party federal andprovincial computer systems to access client information or fines to the corporation. Errors could result in projectincompletion, loss of financial resources or ineffective allocation of resources. The last of due diligence in the area ofOccupational Health and Safety or workplace harassment prevention could result in corporate fines and personalcriminal charges.PHYSICAL SKILL AND EFFORTMust be able to perform the physical demands of the position’s work tasks. These include: operating a computer(hourly), a calculator, sitting in one position for moderate periods of time; and concentrated visual and auditoryattention.WORKING CONDITIONSWork involves frequent interruptions, changing priorities, constant deadlines. Occasionally required too travel locallyby car. The incumbent must be able to handle uncertainty and ambiguity given the numerous deadlines and lack ofcertainties in various projects. The incumbent is required to be on call to deal with emergencies (facility, or EmergencyResponse) and to work outside regular business hours to meet deadlines and program demands.CONFIDENTIALITYWorks regularly with client personal and financial information that is considered highly sensitive by the provincialgovernment. Works with staff personnel files, financial and budget information and confidential labour relationsissues. Works with video surveillance software and community agency financial information.

JOB EVALUATION RATING RESULTSJOB: Manager of Quality Assurance/SpecialProjectsDEPARTMENT:Community ServicesDATE: July 2 nd , 2013 DIVISION: Social ServicesGROUP: Non-Union JOB CLASS: Job Class 4FACTOR RATING REASON FOR RATING1. Knowledge gained byformal EDUCATION andprevious training2. Knowledge gained byEXPERIENCE3. COMPLEXITY OFDECISIONS785University Degree in Business Administration, Public orHealth Administration or approved equivalent combinationof education and experienceA minimum of three (3) years previous related experiencein project management planning, business processdevelopment, change management, including supervisoryor leadership experience, administrative or operationalbackground in a human services setting.Considerable decision-making applies to the performance ofthe tasks and impacts on a number of elements or processesin a single function work division. The decision makingprocess is guided by numerous established methods andprocedures and the employee chooses approach andmethods to be used. Judgment and interpretation ofsomewhat difficult or complex problems is needed.4. SUPERVISORYRESPONSIBILITY- # of employees- nature of supervision5ARecommends new or changed policies and procedures andmay develop them for approval by others. This position hasno direct reports.5. LIMITING FACTORS 5Moderate independence of action is required. Employeeworks under direction and is guided by broad policies andgeneral objectives. Methods and procedures are not wellestablished and the employee must show some original andindependent thinking.6. CONSEQUENCE OFERROR3Some impact if errors are made. Errors mostly due to themisinterpretation of data or incorrect analysis or the use ofunestablished methods and procedures.

7. CONFIDENTIALITY3Moderate use of confidential data in the performance of thejob. Example: Not dealing with client cases regularly but willhave access to the database, listening to telephoneconversations for audit purposes and reviewing videosurveillance.8. CONTACTS5Use of Interpersonal skills forms an important aspect of thejob. Internal Contacts – skill level indicated is appropriate,although no direct staff. Would be with colleagues.9. PHYSICALEFFORT/PHYSICAL SKILL2BSome degree of skill, coordination and speed required.10. WORKING CONDITIONS 3 Moderate exposure to physical harm or mental stress Workarea is reasonably uncomfortable.11. FINANCIALACCOUNTABILITY2BHas signing authority of $5000 in accordance with FinancePolicies and Procedures. Monitor and approve program andproject expenditures. Oversee reconciliation of expendituresof external suppliers, consultants or trainers contracted withfor the purpose of quality assurance. Manage other projectbudgets as assigned.