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A CASE STUDY: SHIFTING TO AN<br />
INNOVATIVE CULTURE<br />
WHY? PSYCHOLOGICAL SHIFT TO ENABLE WILLINGNESS<br />
HOW? ‘EMPLOYEES FIRST, CUSTOMERS SECOND’ & ‘TRUST<br />
THRU TRANSPARENCY’<br />
WHAT?<br />
‘MIRROR, MIRROR’: WEEKLY POLLS<br />
‘U & I’: AN ONLINE TWO-WAY CHANNEL<br />
‘DIRECTIONS’: ANNUAL EVENT MEETINGS<br />
EMPLOYEE PORTAL: EVERYTHING IN ONE PLACE<br />
PROJECTS PORTAL: TRACKING CUSTOMER PROJECTS<br />
360 DEGREE REVIEWS: FOR DEVELOPMENT, NOT EVAL<br />
EMPLOYEES FIRST COUNCILS<br />
COMMUNNITIES OF PASSION<br />
‘MY BLUEPRINT’: YOUR PLAN FOR THE YEAR
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