MU Insight Survey 2012 Change and Productivity

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Participating countries: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom Period of data collection: January/February 2012 Sample: 1400 Managers from privately owned small and midsized Companies (50-500 Employees) Everyone representing a different company 20% Owners/CEOs 40% Middle Management / Division Heads 40% Lower Management / Group Leaders Survey Method: Computer-assisted telephone interviews (CATI) randomly-selected, anonymous, representative Survey conducted by:
Foreword By Richard Moore These days of course change is part of all our daily lives. In business good intentions in changing things sometimes leads to results we did not expect, or event want. That’s, what 1.400 Managers from companies all over Europe also expressed, when they took part in the Mercuri Urval Insight Survey 2012. Among many other interesting findings, two facts stand out: • Asked about the successful achievement of goals after change processes, managers estimate a hit rate of only 66 % – leaving a lot of room for improvement. • And managers also observed a loss in productivity of up to 43% during change processes. So often goals are not achieved, and the costs of making the changes are high. Against the background of intensified competition – leading to more frequent strategic change – and so ever faster change processes, these results can be seen as quite alarming. And all of these facts lead to the following question being put on all our agendas: How can organisations deliver better performing change? By directing our focus on the topic of productivity during change processes, Mercuri Urval’s research team set out to explore change in more depth, providing insights that we hope helps all of us deliver better performing change in the future. Richard Moore Executive Vice President Group Client Services
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MU Insight Survey 2012 Change and Productivity

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