MU Insight Survey 2012 Change and Productivity

Foreword
By Richard Moore
These days of course change is part of all our daily lives. In business
good intentions in changing things sometimes leads to results
we did not expect, or event want.
That’s, what 1.400 Managers from companies all over Europe also
expressed, when they took part in the Mercuri Urval Insight Survey
2012.
Among many other interesting findings, two facts stand out:
• Asked about the successful achievement of goals after change
processes, managers estimate a hit rate of only 66 % – leaving
a lot of room for improvement.
• And managers also observed a loss in productivity of up to 43%
during change processes.
So often goals are not achieved, and the costs of making the
changes are high.
Against the background of intensified competition – leading to
more frequent strategic change – and so ever faster change
processes, these results can be seen as quite alarming. And
all of these facts lead to the following question being put on all
our agendas: How can organisations deliver better performing
change?
By directing our focus on the topic of productivity during change
processes, Mercuri Urval’s research team set out to explore
change in more depth, providing insights that we hope helps all of
us deliver better performing change in the future.
Richard Moore
Executive Vice President
Group Client Services