WM Club Terms and Conditions

1. Glossary 

WM Club Terms and Conditions 

In this Membership Agreement the following terms have the following meanings: 

Benefits means those benefits set out in clause 2 below; 

Catering Supplier has the meaning set out in clause 4(A); 

Club (or “we/us”) means The Arsenal Football Club plc; 

Competitions means the Football Association Premier League, the Football League 

(known as the Coca-Cola Championship and Coca-Cola Leagues 1 and 2 at the date of 

this Membership Agreement), the Football Association Challenge Cup, the Football 

League Cup Competition, the UEFA Champions League and the UEFA Cup; 

Dress Code means such dress code as the Club, in its discretion, may reasonably 

impose in respect of the WM Club Area from time to time and notify to Members by way 

of notice displayed in the WM Club Area, which dress code as at the date of this 

Membership Agreement shall comprise a prohibition on the wearing of shorts, singlets 

and vests in the WM Club Area; 

Emirates Stadium means the stadium (known as at the date of this Membership 

Agreement as “Emirates Stadium”) at London N7 7AJ, owned as at the date of this 

Membership Agreement by an affiliate of the Club, Ashburton Properties Limited, and at 

which the Club has the right, with effect from the opening thereof, to play Home 

Matches; 

Emirates Stadium Company means Ashburton Properties Limited, together with its 

successors in title to Emirates Stadium and any operator or manager of Emirates 

Stadium; 

Fee means the fee payable in order for the Principal and Secondary Members to be 

Members pursuant to the terms of this Membership Agreement; 

First Team means the first XI mens football team representing the Club; 

Ground Regulations means the Club’s ground regulations applicable to Emirates 

Stadium, as amended from time to time in the Club’s sole discretion, which will be 

displayed at Emirates Stadium, on the Website at www.arsenal.com/platinum/clublevel/emirates-stadium/ground-regulations, 

and which are incorporated into this 

Membership Agreement; 

Home Matches means all home football matches played by the First Team at Emirates 

Stadium during any Season in any of the Competitions. For the avoidance of doubt, a 

“Home Match” does not include any semi-final or final (or replay thereof) played at 

Emirates Stadium in any of the Competitions (whether or not the First Team plays in 

such match) where the reason that such match is being played at Emirates Stadium is 

1

that Emirates Stadium has been chosen by the relevant football authority organising 

that Competition as a neutral venue to host that match; 

Late Payment has the meaning set out in clause 9(A) below; 

Laws means all present and future laws, ordinances, orders, rules and regulations 

(whether statutory or otherwise and including health and safety requirements) governing 

Emirates Stadium including the WM Club Area and/or its use pursuant to this 

Membership Agreement; 

Member means a member of the WM Club; 

Membership Agreement means the agreement between the Principal Member and the 

Club relating to membership of the WM Club, which includes your confirmation email 

from the Club, these Terms and Conditions, the Privacy Policy and the Ground 

Regulations; 

Principal Member (or “you”) means the person identified in this Membership 

Agreement as the Principal Member; 

Privacy Policy means the Club’s policy from time to time for dealing with each 

Member’s personal information, a copy of which is attached to these Terms and 

Conditions as Schedule 1; 

Regulations means the provisions from time to time of the general safety certificate 

applying to Emirates Stadium, the bye-laws, rules, regulations, orders, directions, codes 

of practice and other guidelines of the London Borough of Islington, the Metropolitan 

Police Service, the London Fire Brigade, the Footballing Licensing Authority, The FA 

Premier League Limited, The Football Association Limited (FA), the Federation 

Internationale de Football Association (FIFA), the Union des Associations Européennes 

de Football (UEFA), the European Commission and any other authority or organisation 

that has jurisdiction or authority in relation to the holding of Home Matches from time to 

time; 

Season means the period from and including 1st August in any calendar year up to and 

including the next following 31st July; 

Secondary Member means the person identified in this Membership Agreement as the 

Secondary Member, or such person as you may nominate to use the memberships 

issued under this Membership Agreement from time to time; 

Security Trustee has the meaning set out in clause 13(B) below; 

Terms and Conditions means these Terms and Conditions; 

VAT means value added tax or any similar tax; 

AFC Standard Form: Last Updated 16/06/2010 

2

Website means the Club’s website, www.Arsenal.com; and 

WM Club Area means the area of Emirates Stadium reserved for Members. 

(A) In this Membership Agreement, save where otherwise expressly stated: 

(i) references to the masculine gender shall include the feminine and the neutral 

(and vice versa); 

(ii) a reference to a person is a reference to that person or such of its successors, 

assigns and transferees; 

(B) Any headings contained in this Membership Agreement are for the purposes of 

convenience only and do not form part of, and shall not affect the construction of, this 

Membership Agreement. 

(C) References in this Membership Agreement to any statutory provisions shall be 

construed as references to those provisions as respectively amended, consolidated or 

re-enacted (whether before or after the date of this Membership Agreement) from time 

to time and will include any provisions of which they are consolidations or reenactments 

(whether with or without amendment). 

(D) Notwithstanding the definitions of “First Team” and “Home Match” set out above, in view 

of the increasing demands made on the regular First Team players, in playing both for 

their country and the Club, the team for any particular Home Match may not necessarily 

be selected from the regular First Team players. 

2. Member Benefits 

Subject to the Terms and Conditions set out below, the Principal Member and Secondary 

Member(s) will be entitled to the following benefits as a member of the WM Club (Please note - 

a Club Level season ticket is not one of the Benefits provided by the WM Club and must be 

purchased from the Club separately): 

(A) Exclusive access to the WM Club for every First Team Home Match including: 

o a private table for the day; 

o a complementary cocktail drinks reception on arrival; 

o a complimentary four course seasonal buffet menu designed by Raymond 

Blanc protégé and award-winning Le Manoir aux Quat’Saison Chef, Oleg 

Ibragimov, or a chef of equivalent standing (please note that, where Members 


3

have special dietary requirements, a supplementary fee may be payable at 

Arsenal’s discretion); 

o complementary house wines and beers, and soft drinks before the Home 

Match, at half-time and also after the Home Match; 

o merchandise and betting table service; and 

o occasional post match appearances by current players and Club ‘Legends’. 

The WM Club will be open as follows: 

o in respect of Saturday afternoon Home Matches with a 3.00 p.m. kick off, from 

12.30 p.m. to 6.30 p.m.; 

o in the case of evening Home Matches with a 7.30 p.m. or 7.45 p.m. kick off, from 

5.00 p.m. until one and one half hours after the end of the Home Match; and 

o in the case of Home Matches kicking off at any other time, from two and one half 

hours before the time of the kick-off until one and one half hours after the end of 

the Home Match. 

The Club reserves the right to alter the opening hours set out above, at its discretion. 

(B) A personalised name plaque on your Club Level seat. 

(C) One invitation yearly to a cocktail party hosted by the then current manager of the First 

Team. 

(D) One invitation to attend an End of Season pitch tournament event. 

(E) A dedicated account manager. 

(F) First option to purchase dining packages in the WM Club for other events at Emirates 

Stadium. 

(G) A discount of ten per cent on the price charged by the Club for use of the WM Club, 

whether for business meetings or the hosting of social functions on non-match or other 

non-event days at the Emirates Stadium. Any such use will be subject to availability. 

3. Use of the WM Club and Benefits 

(A) Prior to start of the Season, the Principal Member and Secondary Member(s) will be 

issued with a WM Club membership card. In order to obtain any of the Benefits to 

which a Member is entitled at any time, the Principal Member and Secondary 


4

Member(s) must present a valid WM Club membership card for inspection by or on 

behalf of the Club. 

(B) All WM Club membership cards remain the property of the Club and must be returned to 

the Club on request. 

(C) In the event of any WM Club membership cards issued under this Membership 

Agreement becoming lost or stolen the Principal Member must inform the Club 

immediately. In addition, if any WM Club membership cards issued under this 

Membership Agreement are stolen, the Principal Member must also inform the police 

immediately. 

(D) The Principal Member and Secondary Member(s) will only have the right to use the WM 

Club in accordance with the terms of this Membership Agreement. 

4. Catering 

(A) The Club shall procure the provision (by any third party or other entity appointed by the 

Club, in its sole discretion, for this purpose (the “Catering Supplier”)) of a refreshments 

service in the WM Club during the hours referred to in clause 2(A) above (excluding 

those times during that period in which play in any Home Match is in progress). 

(B) The Principal Member shall make all arrangements concerning any refreshments the 

Principal Member and Secondary Member(s) may require directly with his personal 

account manager. 

(C) The costs of all refreshments ordered or consumed by the Principal Member and 

Secondary Member(s) in the WM Club, other than the complimentary food and drinks 

described in clause 2(A) above, shall be paid by the Principal Member to the Catering 

Supplier. The Club shall provide in the WM Club, or shall procure the provision in the 

WM Club of, details of the costs of each of the refreshments available in the WM Club. 

The Catering Supplier may change the costs of any refreshments from time to time. 

(D) The provision of any refreshments (including, without limitation, alcoholic beverages) to 

any persons in the WM Club shall be subject to all relevant legal restrictions applicable 

to the Club, the Catering Supplier, any Emirates Stadium Company and/or Emirates 

Stadium (including, without limitation, all restrictions imposed by, and any regulation of, 

any relevant licensing or other governing body or authority) and the grant of any 

necessary licences. The Principal Member shall, and shall procure that the Secondary 

Member(s) shall consume all alcoholic drinks within the interior of the WM Club Area. 

(E) The only refreshments which may be consumed in the WM Club Area are those 

supplied by the Catering Supplier pursuant to the provisions of this clause 4. The 

Principal Member shall not, and shall procure that no Secondary Member(s) shall, bring 

any food, drink or other refreshments into the WM Club Area for consumption by the 

Principal Member or Secondary Member(s) or for any other reason. 


5

(F) If the Principal Member or Secondary Member(s) has any complaints in respect of the 

catering or refreshments service provided in the WM Club, the Principal Member or 

Secondary Member(s) should, at first instance, take up such complaints directly with the 

Catering Supplier. Any such complaints may also be referred to the Principal Member’s 

personal account manager. 

5. Repairs and maintenance 

(A) The Club will be responsible for carrying out all repairs and maintenance (including 

ordinary cleaning and rubbish removal) to the WM Club provided that the Club will not 

accept liability for, and will not be in breach of any of its obligations under the 

Membership Agreement by reason of, any breakages or defects to the WM Club which 

are not the result of fair wear and tear, or are caused by the acts or omissions of any 

Member. 

(B) The Club, each Emirates Stadium Company and each of its or their employees, agents 

or contractors shall have the right at any time to carry out emergency repairs to the WM 

Club Area or any other areas of Emirates Stadium to which the Principal Member or 

Secondary Member(s) has access, or any fixtures or fittings therein, or any adjoining 

property of the Club or any Emirates Stadium Company. 

6. Unavailability of the WM Club Area and other benefits 

(A) If the Club determines that all or any part of the WM Club Area is unavailable for a 

Home Match due to: 

(i) health and safety requirements, the Ground Regulations or other Regulation or 

Law; or 

(ii) the need for any other repairs or alterations to be made to all or any part of the WM 

Club Area or any fixtures or fittings therein and such repairs or alterations are in the 

Club’s opinion necessary or desirable (other than as a result of the acts or 

omissions of any Member); or 

(iii) any other circumstances at the Club’s reasonable discretion, 

the Club will use reasonable endeavours to provide the Principal Member and 

Secondary Member(s) during any such period of unavailability, with a suitable 

alternative dining option elsewhere in Emirates Stadium, the location of each of which 

will be determined by the Club and which, subject to availability, will be of as high a 

standard as possible. Where the Club is not able to provide the Principal Member and 

Secondary Member(s) with such alternative dining, the Principal Member will be entitled 

to a refund in respect of the relevant Home Match(es), the amount of such refund and, 

the form and timing thereof, to be determined by the Club acting reasonably. 


6

(B) The Club will use reasonable endeavours to ensure that the benefits set out in 2(C) and 

2(D) above are made available to the Principal Member and Secondary Member(s). 

However, if for any reason, the Club is unable to procure such benefits for the Principal 

Member and Secondary Member(s), they will use their reasonable endeavours to 

procure a suitable alternative benefit for the Principal Member and Secondary 

Member(s). In any event, the Club shall not be liable to the Principal Member or 

Secondary Member(s) for any failure to procure such benefits. 

7. Undertakings and acknowledgements of the Principal Member 

(A) The Principal Member shall, and shall procure that the Secondary Member(s) is aware 

of, and complies with, these Terms and Conditions (including the Ground Regulations) 

and, in particular that such persons shall, at all times: 

(i) use the WM Club Area in a proper and lawful manner and not so as to cause 

any nuisance, annoyance or inconvenience to the Club or any other person 

(including any other Members, guests, spectators or visitors to the Emirates 

Stadium) or to render void or voidable, in part or whole, any insurance 

maintained by the Club or any Emirates Stadium Company in respect of 

Emirates Stadium; and 

(ii) ensure that neither the WM Club Area (or any part thereof) nor any other part of 

Emirates Stadium to which the Principal Member and the Secondary Member(s) 

may be granted access are damaged (fair wear and tear excepted). 

(B) The Principal Member shall not, without the prior written consent of the Club, make any 

public statement or announcement linking, or implying any relationship between, or 

engage in any marketing, advertising or promotional activity which links, or implies any 

relationship between, the Principal Member and the Club. 

(C) If the Principal Member or Secondary Member(s) fails to comply with any of these 

Terms and Conditions (including the Ground Regulations), the Club or any Emirates 

Stadium Company may, in its sole discretion, and without prejudice to its other 

remedies, eject the Principal Member or Secondary Member(s) from Emirates Stadium 

without any refund. 

8. Security 

The Club shall take all reasonable precautions to maintain the security of the WM Club Area 

between Home Matches but neither it nor any Emirates Stadium Company shall be responsible 

in any way for the loss of, or damage to, any property of the Principal Member or Secondary 

Member(s) in the WM Club Area or in any other part of Emirates Stadium (including, without 

limitation, any property left behind by the Principal Member or Secondary Member(s) in the WM 

Club Area). Notwithstanding the foregoing, the Club and any Emirates Stadium Company shall 

be entitled to dispose of any property left behind by the Principal Member or Secondary 

Member(s) in the WM Club Area. 


7

9. Payments 

(A) If the Principal Member does not pay to the Club any part of the Fee on the due date for 

payment (a “Late Payment”), in addition and without prejudice to the Club’s rights 

under clause 12 below, such Late Payment shall bear interest at the rate of 2.5% above 

the base rate of The Royal Bank of Scotland Plc from the due date until the date of 

actual payment (both dates inclusive) by the Principal Member to the Club. 

(B) All payments to be made by the Principal Member under this Membership Agreement 

shall be made in full without any set-off, restriction, condition or deduction for, or on 

account of, any counterclaim or any other matter. 

10. Disclaimer of liability 

(A) Save as expressly set out in this Membership Agreement, neither the Club nor any 

Emirates Stadium Company shall be responsible for, and shall not be liable to the 

Principal Member or Secondary Member(s) in respect of, any loss or damage 

whatsoever suffered by the Principal Member or Secondary Member(s), whether in 

contract, tort or otherwise, in the event of any damage or destruction to all or any part of 

the WM Club Area or the unavailability of all or any part of the WM Club Area to the 

Principal Member or Secondary Member(s). 

(B) Without prejudice to the provisions of clause 10(A) above, the Club shall not be in 

breach of, or be deemed to be in breach of, any provision of this Membership 

Agreement if it fails to perform any of its obligations under this Membership Agreement 

by reason of any fact, matter or circumstance which is outside the reasonable control of 

the Club. 

(C) All terms of this Membership Agreement are subject to the provisions from time to time 

of the Laws and Regulations. In the event of any conflict or inconsistency between the 

terms of any Law or Regulation and this Membership Agreement, the relevant Law or 

Regulation will prevail. The Club will not be in breach of this Membership Agreement by 

reason of compliance with the Laws and Regulations. 

(D) Neither the Club nor any Emirates Stadium Company shall be liable to the Principal 

Member or Secondary Member(s), whether in contract, tort or otherwise, for any 

indirect, special or consequential loss or damage, or for any loss of profit or revenue, 

loss of use or enjoyment, loss of business or contracts, or loss of opportunity suffered 

by the Principal Member or the Secondary Member. The aggregate liability of the Club 

and the Emirates Stadium Companies to the Principal Member (and, if applicable, the 

Secondary Member(s)) in connection with this Membership Agreement, whether in 

contract or tort, including negligence, or in any other way, shall not exceed the Fee paid 

by the Principal Member under this Membership Agreement. 

(E) Notwithstanding any other provision of the Membership Agreement, none of the Club or 

any of the Emirates Stadium Companies seeks to exclude or limit its liability for (a) 


8

fraud, or (b) death or personal injury caused by its, or any of its officers, employees or 

agents, negligence. 

11. Indemnity 

The Principal Member shall indemnify the Club and each Emirates Stadium Company against 

all costs, charges, claims, expenses, demands and liabilities suffered or incurred by it as a 

result of any breach by the Principal Member or Secondary Member(s) of any provision of this 


12. Default and termination 

(A) If the Principal Member or Secondary Member(s) commits any serious or persistent 

breach of his obligations under this Membership Agreement, the Club shall be entitled to 

terminate this Membership Agreement (and cancel the Principal Member’s 

memberships of the WM Club, including that of the Secondary Member(s)) in each case 

with immediate effect by notice in writing to the Principal Member, save that, if such 

breach is capable of remedy, the Club shall not be so entitled unless the Club first 

requests in writing to the Principal Member that the Principal Member or Secondary 

Member(s) (as appropriate) remedy such breach and the relevant Member does not do 

so to the reasonable satisfaction of the Club within fourteen (14) days of receipt of such 

written request by the Principal Member. If this Membership Agreement is terminated 

(and the Principal Member’s memberships of the WM Club cancelled, including that of 

the Secondary Member(s)) by the Club in accordance with this clause 12, the Club shall 

not have any obligation to refund the whole or any part of the Fee paid by the Principal 

Member and such termination (and cancellation) shall not prejudice any other right of 

action which the Club may have in respect of any breach of any provision of this 

Membership Agreement by the Principal Member or Secondary Member(s). 

(B) The Principal Member acknowledges and agrees that, without prejudice to the 

generality of the provisions of clause 12(A), and without limitation, each of the following 

events shall constitute a serious breach by the Principal Member of his obligations 

under the Membership Agreement for the purposes of clause 12(A): 

(i) the Principal Member fails to pay when due any part of the Fee; 

(ii) any third party attempts to use any of the WM Club membership cards issued 

under this Membership Agreement (save where such membership card has 

previously been reported to the Club as having been lost or stolen), in order to 

gain any of the benefits or rights granted to the Principal Member and 

Secondary Member(s) under this Membership Agreement. 

(C) The Club shall be entitled to terminate this Membership Agreement with immediate 

effect by notice in writing to the Principal Member in the event that the Principal Member 

makes an application for an interim order under any relevant insolvency legislation for 

the time being in force, or enters into a voluntary arrangement or composition with his 


9

creditors, or a bankruptcy petition is presented against the Principal Member, or any 

event analagous to any of the foregoing occurs in respect of the Principal Member in 

any jurisdiction. 

13. Sale, assignment and third party rights 

(A) Membership of the WM Club is, and the rights of the Principal Member and Secondary 

Member(s) under this Membership Agreement are personal to the Principal Member 

and the Secondary Member(s), and the Principal Member and Secondary Member(s) 

may not, without the prior written consent of the Club, assign, transfer, sell, novate, 

license, hire, grant or dispose of any of their rights under this Membership Agreement 

(or any interest in such rights) to any other person, save that the Principal Member may 

nominate such persons as he wishes to use the memberships issued under this 

Membership Agreement from time to time. No refund of any part of the Fee shall be 

payable by us in the event of a Member’s death. 

(B) The Club hereby notifies the Principal Member that the Club has assigned to The Law 

Debenture Trust Corporation plc, in its capacity as security trustee for certain of the 

secured creditors of ASMCL, AFC and certain Emirates Stadium Companies (the 

“Security Trustee”, which expression shall include the successors and assigns of The 

Law Debenture Trust Corporation plc in such capacity), as security, all of the Club’s 

rights in respect of this Membership Agreement. The Principal Member hereby 

expressly acknowledges such assignment and agrees to comply with the terms of any 

written notice or instruction from the Security Trustee in connection with amounts 

payable to the Club under or in respect of this Membership Agreement. 

(C) The Club may sub-contract all or any part of its obligations under this Membership 

Agreement, at any time and from time to time, to any Emirates Stadium Company. 

(D) Certain provisions of this Membership Agreement expressly confer a benefit on the 

Emirates Stadium Companies and, subject to the remaining provisions of this 

clause 13(D), are intended to be enforceable by each Emirates Stadium Company by 

virtue of the Contracts (Rights of Third Parties) Act 1999. Save as set out in the 

previous sentence, the parties do not intend that any term of this Membership 

Agreement should be enforceable, by virtue of the Contracts (Rights of Third Parties) 

Act 1999, by any person who is not a party to this Membership Agreement. 

Notwithstanding the provisions of the first sentence of this clause 13(D) above, this 

Membership Agreement may be rescinded or varied in any way and at any time by the 

parties to this Membership Agreement without the consent of any Emirates Stadium 

Company. 

14. Notices 

All notices, demands and other communications between the Club and the Principal Member 

required or appropriate in relation to this Membership Agreement will be in writing and deemed 

given if posted, postage prepaid, to the other at its respective address set out on the first page 


10

of this Membership Agreement (or to such other address as may be designated by the Club or 

the Principal Member (as the case may be), from time to time, in writing) on the second 

business day after posting and if sent via e-mail, upon the generation of a receipt notice by the 

other’s server, or if such notice is not so generated, upon receipt by the other’s server. 

15. Illegality 

If any provision of this Membership Agreement is or becomes illegal, invalid or unenforceable in 

any jurisdiction, that shall not affect the validity or enforceability of any other provision of this 


16. Entire agreement 

This Membership Agreement constitutes the whole and only agreement between the Club and 

the Principal Member in respect of the subject matter of this Membership Agreement and 

supersedes and extinguishes all prior oral or written agreements, understandings or 

arrangements between the Club and the Principal Member relating to the subject matter of this 


17. Amendments 

Save in respect of the provisions of clause 19 below, the Privacy Policy, the Dress Code and the 

Ground Regulations, each of which may be amended by the Club as set out in this Membership 

Agreement, no amendment of this Membership Agreement shall be effective unless made in 

writing and signed by both parties to this Membership Agreement. Copies of the then current 

Privacy Policy, Dress Code and Ground Regulations will be provided to the Principal Member 

upon request. 

18. No property interest created 

This Membership Agreement having been conducted at arm’s length, the Club and the Principal 

Member agree that this Membership Agreement takes effect as a mere licence and does not 

grant the Principal Member exclusive possession of the whole or any part of the WM Club Area 

or create a tenancy. 

19. No smoking policy 

(A) Smoking shall be prohibited within the interior of the WM Club Area. 

(B) The Club, in its discretion, may notify Members of changes to the provisions of clause 

19 at any time, and from time to time, by way of notice displayed in the WM Club Area. 


11

20. Law 

This Membership Agreement shall be governed by and construed in all respects in accordance 

with the laws of England and the parties submit to the exclusive jurisdiction of the courts of 

England and Wales to resolve any dispute between them. 


12

Schedule 1 - Privacy Policy 

We take your privacy very seriously. Please read this Privacy Policy carefully to see how we will 

treat the information that you provide to us. We will take reasonable care to keep your 

information secure and to prevent any unauthorised access or use of it. All information relating 

to you will be used and recorded by us in accordance with current data protection legislation 

from time to time and this Privacy Policy. We may change this Privacy Policy from time to time. 

Any such changes will be notified to you through the Website. We will also notify you of any 

changes in writing from time to time. However, we suggest you check the Website periodically 

to review the latest version. 

The information we collect 

We will collect and hold the information provided by you in your application for memberships of 

the WM Club. The information we will ask you to provide comprises details of your name, 

address, e-mail address and contact details. We will process this information and any other 

information we collect from you in accordance with this Privacy Policy. 

How we will use this information 

The Club will use your personal information to administer this Agreement, to provide you with 

the benefits set out in this Membership Agreement and for other purposes related to the 

business of the Club including for administration and customer services. We will only disclose 

this information to our service providers and agents for these purposes. We may also keep your 

information for a reasonable period of time to contact you (or to enable our trusted third parties 

to contact you), with (where it is necessary for us to obtain it) your consent, about any goods, 

services, promotions or offers which may be of interest to you. If the Club decides to sell its 

business or ceases to trade, becomes insolvent, enters into receivership or administration or 

any similar or equivalent event occurs, the Club or those acting on its or some or all of the 

creditors behalf may sell the Club’s business or parts of it to a third party or parties. In such 

circumstances, the Club or those acting on behalf of the Club or some or all of its creditors may 

transfer your personal information to those third parties. 

If required to do so by law, any regulation, treaty or other legally binding obligation with which 

the Club is required to comply, the Club will disclose some or all of your personal information as 

and to the extent that we are required to do so. 

We may aggregate the information you send to us with other data (so that you cannot be 

identified from that data) and use that aggregated data for administrative purposes and/or share 

it with other people. 

Sharing information 

We may, with your consent, share your information with our group companies, sponsors and 

other business partners. These organisations may contact you by mail, telephone, electronic 

messaging services, fax or e-mail to let you know about any goods, services, promotions or 


13

offers which may be of interest to you. To obtain a complete list of these third parties, please 

contact our Data Protection Officer at the address below. 

In all cases, we will take great care to ensure that your information is only processed in 

accordance with this Privacy Policy and the law and we will only permit your information to be 

used for authorised purposes. 

Security 

We take the security of your personal information very seriously. We have security procedures 

in place to protect our customer database from loss and misuse, and only allow access to it 

when absolutely necessary, and then under strict guidelines as to what use may be made of the 

personal information contained within it. 

Monitoring communications 

To make sure we follow your instructions correctly and to improve our service to you through 

training of our staff, we may monitor or record our communications with you. 

Your right to access the information 

Under the Data Protection Act 1998 you have the right to access information that we hold about 

you. In order to do this, please make a written application to our Data Protection Officer at the 

address below. We may require you to provide verification of your identity and to pay an 

administrative fee (which is currently £10) to provide a copy of the information that we hold. 

Please note that in certain circumstances we may withhold access to your information where we 

have the right to do so under current data protection legislation. 

Updating your information 

In the event that there is a change to your personal information, for example your contact 

details, please let us know by writing to our Data Protection Officer at the address below, so that 

we can keep your information up to date and accurate. 

Contact us 

If you have any queries about this Privacy Policy, or wish to stop any direct marketing of you by 

the Club or its group companies, or if you wish to access or update your information, please 

write to the Data Protection Officer, The Arsenal Football Club plc, Highbury House, 75 Drayton 

Park, London N5 1BU. 


14

WM Club Terms and Conditions

Create successful ePaper yourself

Delete template?

Save as template?