JOB DESCRIPTION POSITION: SECURITY ... - Royal Albert Hall

JOB DESCRIPTIONPOSITION:REPORTS TO:DEPARTMENT:SECURITY OFFICERSECURITY SUPERVISOR AND HEAD OF OPERATIONSOPERATIONSThis position involves working with a team of security officers to provide an efficient andprofessional security service to the Royal Albert Hall, its staff and patrons.MAIN DUTIES AND RESPONSIBILITIES:1. Provide a professional, efficient, and approachable security service with associatedswitchboard and reception duties, maintaining a high level of customer service to staff andvisitors at all times.2. Carry out internal and external patrols, day and night to ensure a safe and secureenvironment, recording maintenance issues, potential breaches of security or unusualoccurrences in the ‘Daily occurrence book’.3. To provide visitors to the Hall with helpful advice, guidance and information and if not ableto do so, direct to other members of staff who can assist.4. Ensure that those who should not be granted access to the Hall are professionally andpolitely prevented from gaining access or escorted from the building.5. Provide support in an emergency or evacuation situation, in a calm and professionalmanner. Actively provide information to any emergency services when requested to do so.6. As part of the team undertake regular testing of fire alarms and other securityequipment, completing the appropriate logs, and notifying the Security Supervisor or Headof Operations of any issues of malfunctioning equipment.7. Ensure and regularly check that the Hall’s fire exit doors are maintained free ofobstructions and that the chains are removed when the Hall is occupied, reporting anydefects or maintenance issues as appropriate.8. Monitor and respond immediately to alarm system activations to check designated areasof concern. Effectively use the Hall’s PA system to notify Hall staff and patrons ofsituations or actions required of them.9. Ensure that the Hall’s CCTV system is professionally, effectively and sensitively monitoredin compliance with the Hall’s agreed standards.10. Conduct individual bag or property searches, if directed to do so by the Duty Manager or asenior manager.11. Ensure the effective control and maintenance of keys and security equipment includingany equipment e.g. radios.

12. Conduct routine security administration including the issue of wrist bands, Hall visitorpasses and, permits. Ensure that any lost property left at the Hall is securely stored,recorded and retrieved for the owner where appropriate.13. Maintain all security related equipment and working areas to a high standard ofcleanliness and safety and ensure all defects are reported.14. Complete relevant records and log books, in a professional manner providing sufficientdetail.15. During the show licence period respond to requests for assistance from the Duty Manager,stewards or other members of staff and management during the office hours. Wherenecessary assist in the removal or escort of members of the public from the building wheretheir behaviour is disruptive or presents a risk to others.16. Respond to requests to move on touts and vagrants from the Hall’s property and ensurethat staff and audience are not harassed by providing a visible security presence.17. Support and comply with the Hall’s Fire, Health and Safety, and Security policies andprocedures.18. Undertake first aid training and provide first aid services to staff, visitors or patrons asrequested.19. Working with a Building Service Technician or Fire Officer, carry out the evacuation ofpeople from lifts, to minimise panic and ensure the safety of all concerned.20. Assist in the induction and training of new members of the team.21. Where required work as a Duty Fire Officer (training will be provided) during events topatrol the building and report potential risks to the Duty Manager.22. Deal with any suspicious packages, maintaining own and others safety and dealing withthese in accordance with Hall procedures.23. Actively maintain the confidentiality of information to which Officers will be privy, be thisaround individuals or security sensitive information in relation to the Building, and usingappropriate language, particularly within the public stage door working environment.24. Undertake any other duties as may reasonably be required by the Security Supervisor,Head of Operations, Duty Manager and/or Hall’s management.

Person SpecificationEssential• Be customer focused with a smart presentable appearance and willing to uphold theHall’s customer service approach• Strong verbal and written communication skills• Excellent inter-personal skills• Security experience preferably as part of an in-house team• Ability to maintain a sense of calm and control in difficult situations, minimising panic inothers• Reliable with excellent timekeeping• Ability to use initiative and be adaptable• Self motivated with a willing and friendly approach• Ability to work effectively and constructively within part of a team• Excellent general health with a good level of physical fitness• Willingness to undertake a flexible shift pattern, to include night shifts in accordancewith the Hall’s roster• Ability to respond appropriately to alarms• Ability to assess a situation quickly, using appropriate actions to diffuse a situation andprovide effective solutions, particularly with people demonstrating disruptivebehaviour.• A good knowledge and appreciation of current security environments, the potentialrisks and threats and actions to mitigate these.Desirable• Current first aid certificate from a recognised Institution• Current SIA Door Supervisor license or willingness to obtain• Capable of using the Microsoft Office packages (Work, Excel, Outlook) and generallyIT literate