borrador-iso-9001-2015

ISO/CD 90014694704714724734744754764774784794805.3 Organizational roles, responsibilities and authoritiesTop management shall ensure that the responsibilities and authorities for relevant roles are assigned andcommunicated within the organization.Top management shall be accountable for the effectiveness of the quality management system and shallassign the responsibility and authority for:a) ensuring that the quality management system conforms to the requirements of this International Standardand,b) ensuring that the processes interact and are delivering their intended outputs,c) reporting on the performance of the quality management system to top management and any need forimprovement, andd) ensuring the promotion of awareness of customer requirements throughout the organization.4814824834844854864874884894904914924934944954964974984995005015025035045056 Planning6.1 Actions to address risks and opportunitiesWhen planning for the quality management system, the organization shall consider the issues referred to in4.1 and the requirements referred to in 4.2 and determine the risks and opportunities that need to beaddressed toa) assure the quality management system can achieve its intended outcome(s),b) assure that the organization can consistently achieve conformity of goods and services and customersatisfaction,c) prevent, or reduce, undesired effects, andd) achieve continual improvement.The organization shall plan:a) actions to address these risks and opportunities, andb) how to1) integrate and implement the actions into its quality management system processes (see 4.4), and2) evaluate the effectiveness of these actions.Any actions taken to address risks and opportunities shall be proportionate to the potential effects onconformity of goods and services and customer satisfaction.Note Options to address risks can include for example risk avoidance, risk mitigation or risk acceptance6.2 Quality objectives and planning to achieve themThe organization shall establish quality objectives at relevant functions, levels and processes.The quality objectives shalla) be consistent with the quality policy,8 © ISO 2013 – All rights reserved © ISO 2013 – All rights reserved