borrador-iso-9001-2015

ISO/CD 90010250260270280290300310320330340350360370382) monitoring and measurement results;3) audit results;4) customer feedback;5) supplier and external provider issues; and6) process performance and product conformity;d) opportunities for continual improvement.The outputs of the management review shall include decisions related to:a) continual improvement opportunities, andb) any need for changes to the quality management system.The organization shall retain documented information as evidence of the results of management reviewsincluding actions taken.03904004104204304404504604704804905005105205305405505605705805906006110 Continual improvement10.1 Nonconformity and corrective actionWhen a nonconformity occurs, the organization shall:a) react to the nonconformity, and as applicable1) take action to control and correct it; and2) deal with the consequences;b) evaluate the need for action to eliminate the causes of the nonconformity, in order that it does not recur oroccur elsewhere, by1) reviewing the nonconformity;2) determining the causes of the nonconformity, and3) determining if similar nonconformities exist, or could potentially occur;c) implement any action needed;d) review the effectiveness of any corrective action taken; ande) make changes to the quality management system, if necessary.Corrective actions shall be appropriate to the effects of the nonconformities encountered.The organization shall retain documented information as evidence ofa) the nature of the nonconformities and any subsequent actions taken; andb) the results of any corrective action.10.2 ImprovementThe organization shall continually improve the suitability, adequacy and effectiveness of the qualitymanagement system.22 © ISO 2013 – All rights reserved © ISO 2013 – All rights reserved