borrador-iso-9001-2015

ISO/CD 9001506507508509510511512513514515516517518519520521522523524525526527528529530531532533534535536537538539540541542543b) be relevant to conformity of goods and services and customer satisfaction,c) be measurable (if practicable),d) take into account applicable requirements,e) be monitored,f) be communicated, andg) be updated as appropriate.The organization shall retain documented information on the quality objectives.When planning how to achieve its quality objectives, the organization shall determinea) what will be done,b) what resources will be required (see 7.1),c) who will be responsible,d) when it will be completed, ande) how the results will be evaluated.6.3 Planning of changesThe organization shall determine the needs and opportunities for change to maintain and improve theperformance of the quality management system.The organization shall undertake change in a planned and systematic manner, identifying risks andopportunities and reviewing the potential consequences of change.NOTE Specific requirements on control of changes are included in clause 8.7 Support7.1 Resources7.1.1 GeneralThe organization shall determine and provide the resources needed for the establishment, implementation,maintenance and continual improvement of the quality management system.The organization shall considera) what are existing internal resources, capabilities and limitations, andb) which goods and services are to be sourced externally.7.1.2 InfrastructureThe organization shall determine, provide and maintain the infrastructure necessary for its operations and toassure conformity of goods and services and customer satisfaction.© ISO 2013 – All rights reserved© ISO 2013 – All rights reserved 9