USAA 2010 Report to Members

USAA’S MISSIONThe mission of the association is to facilitate thefinancial security of its members, associates andtheir families through provision of a full range ofhighly competitive financial products and services;in so doing, USAA seeks to be the provider of choicefor the military community.LETTER FROM THE CEODEAR FELLOWUSAA MEMBERS,Every year, we report to members about how USAAperformed during the past year. You report back to me,too. Every day, I get e-mails, letters and phone calls frommembers, telling me about their experiences with USAA.Just a few months ago, an officer onactive duty in Iraq left an emotionalvoice mail thanking one of our memberservice representatives. Another lenderwas about to foreclose on the officer’shome in the states, and we were ableto save her home from foreclosure.When we say that USAA serves youthrough every stage of life, we’re talkingabout people like that service memberand moments like these: A suddendeployment. Managing debt. The birthof a baby. Buying a home. Planning forretirement. The life of military-servicemembers and their families is one weunderstand, because many of us havebeen in those shoes and boots. USAAwas created nearly 89 years ago for andby members of the military. Today, aboutone in five USAA employees is activelyserving, has served or is a military spouse.Many more are the sons and daughters,brothers and sisters, and mothers andfathers of those who have served.In 2010, USAA was able to serve moremembers and meet more needs thanever before. Our members benefited inseveral tangible ways.USAA invested in new technology capabilitiesand introduced new services tosimplify your life. A great example inthe past year was the introduction of theAuto Circle and Home Circle solutions,which have saved thousands of membersGIVING BACK TO OUR MEMBERS2008$857M2009$1.2Btime, money and hassle. From one simpleto-navigatewebsite — or using a smartphone — members can now find, financeand insure a car or home. Members alsohave more and enhanced choices in howto do business with USAA — whether byphone, online, mobile (try our new appfor the iPad ® ) or at one of our new faceto-facefinancial centers opened in selectlocations in 2010.2010$1.3BIn 2010, USAA returned $1.3 billion to our members, associates and customers in dividends, distributions,and bank rebates and rewards — 12 percent more than the year before.8 USAA 2010 REPORT TO MEMBERSSee legal information on Page 21.