USAA 2010 Report to Members

USAA IS OURImparting the Core Values of Service, Loyalty, Honesty and IntegrityHighly Ranked in FORTUNE’s 100 Best Companies to Work For ®Norma RenteriaEMPLOYEE SINCE 2001You want Norma Renteria on your side.She took the call from a deployed military officerwho was already fighting one battle overseas.The member had just found out her homewas hours from entering foreclosure, and shefrantically called USAA for help.Norma quickly leapt into the fray, using somequick thinking and more than a little determinationto solve the problem and save themember’s house. The thankful officer was thenable to return her focus to where it belonged:on her troops in the field.Norma and USAA had her back, even fromseveral thousand miles away.Christopher WahlEMPLOYEE SINCE 2010Christopher Wahl walks the walk while he talksthe talk.Only days after joining USAA as an investmentservices representative, Chris started getting theidea in his head that a second career might beperfect for him. Inspired by the active-duty andveteran military members he spoke with everyday, Chris decided to enlist in the Army Reservesand apply to Officer Candidate School.He will start basic training in May and attendOCS in August. But his job will be waiting forhim at USAA when his service is complete, andthen he’ll number among the 20 percent ofUSAA employees who are actively serving, haveserved or are military spouses.12 USAA 2010 REPORT TO MEMBERS