NETWORK CAREER NEWS - César Ritz Colleges

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PRoFileS | ALUMNI SUCCESS STORIES renat on dUty Renat Zhanarbayev is currently working as the duty Manager at the Rixos almaty Hotel in Kazakhstan. Shortly after graduation, Renat moved to the United States to work at the Renaissance Baltimore Harborplace Hotel for one year, an opportunity he received through the Career development Conference 2007. At the Renaissance Hotel, Renat had the chance to rotate through different departments of the Rooms Division, a valuable experience that enabled him to get a good overall knowledge of the operational side of hotels. Renat was part of the opening team of the Rixos Hotel in Almaty and, to date, that is one of his most memorable work experiences. Renat started out working as Assistant Front Desk Manager and soon after was promoted to the position of Night Manager. He was then offered the job of Front Office Manager which he took and this led to his current job as the Duty Manager, for the hotel. As the Duty Manager he is responsible for maintaining the quality of the services and products provided to the guests and ensuring guest satisfaction, which includes re 8 | Network career news | February 2011 | No. 13 cUlinary innovation originally from Malaysia, Kok Kin Chan is currently working for Unilever in Germany. Unilever is one of the largest food production companies in the world and Kok is working in their research and development (R&d) department. tell us about your current position “I began my career with Unilever as an R&D Chef in Malaysia. Without having any technical background in food, I was nevertheless working very closely with the technologists to design new recipes and improve current ones. When it was time to move on, I decided to come back to Europe but this time to Germany. I am currently taking on a new challenge at Unilever in Dry Foods where I have more than 10 products that I designed in the markets in Holland, Canada, Germany and Poland. Being the only Asian Chef, I am also the first point of contact when it comes to designs with an Asian profile. What I like the most about my current position is the constant learning where each day there is something to learn either by yourself or with colleagues”. What has César Ritz meant to your career? “The effort and time put in by the César solving guest problems and complaints. Renat’s favourite aspect ofhis position is the challenge that he faces every day to resolve these issues. Prior to moving to the United States, Renat gained valuable experience as part of his studies in Switzerland. He completed his paid internship at the prestigious Hotel Bristol in Geneva where he worked in the Food and Beverage department. Renat’s work experience combined with the education he received at César Ritz Colleges, helped his career move ahead very quickly and get him to where he is now. valuable advice Renat’s advice to all César Ritz College’s students: “Don’t stress as you have the ability to resolve any situation! You have the education, knowledge and work experience. Use it!” Ritz faculty – their experience, passion and knowledge – were outstanding. I use essential skills and values that I learnt in school including organization, selfdiscipline and professionalism. The education that I received from César Ritz Colleges helped me climb the career ladder”. What advice would you give to our current students? “A hotel diploma does not restrict you in your career, you have so many opportunities and everyday you learn something new. In addition to your education, you also need to be passionate about your job and have a strong determination to succeed”. Chan Kok Kin (Malaysia) HD 1987 Innovation Chef, Unilever Deutschland GmbH, Heilbronn, Germany Renat Zhanarbayev (Kazakhstan) BIB 2007 Duty Manager, Rixos Hotel, Almaty, Kazakhstan Renat Zhanarbayev, with fellow César Ritz alumni Nataliya Pak, Spa Intern and Zhanna Meirembayev, Sales Manager
sUccess on a corporate level Since 2009, alumnus Folker Heim has been the director of loyalty Marketing with the Global Hotel alliance (GHa), the world’s largest alliance of independent hotel brands based in Geneva. GHa encompasses over 260 upscale and luxury hotels with over 60,000 rooms in 47 different countries and includes brands such as anantara, doyle Collection, First, Kempinski, leela, Marco Polo, Mirvac, omni, Pan Pacific, Park Royal and tivoli. Folker tells us that he truly enjoys working in a dynamic and innovative environment. Marga Cretton interviewed Folker and found out that his success story is based on his philosophy to enjoy whatever he is doing. In line with this, his motivation rests around trying to be the best in what he is doing and always on top of new developments and trends. Folker’s most important achievement was being the project manager for the successful launch of GHA Discovery, an innovative loyalty programme for 12 international hotel chains. How did you get started and why hospitality? “After finishing high school, I decided to go travelling around the world. While working in various jobs in bars and hotels on different continents, I started to focus on becoming a general manager one day. So I started with an apprenticeship in Germany and then later topped my education with the César Ritz Diploma. During my 12year career with Kempinski Hotels that followed, I specialized in CRM and marketing and then received the offer to join GHA in my current position.” How did César Ritz contribute to your career? “I still think about some elements of my César Ritz courses on a daily basis (‘big things first’) such as with managing projects or when addressing an audience during presentations. Having learnt the important aspects of finance have also contributed to my work today, but the César Ritz network has been the most beneficial.” (n.b. Folker created our first alumni chapter in Germany, the Bavarian chapter, launched in l998) What is your advice to our current students eager to work at a corporate level? “First gain experience in different depart ments of hotels and understand the processes and dynamics of hotel management in practise. Later on, this will give you more credibility when you communicate to the field. And be aware of the fact that when working on a corporate level, you will not have direct customer contact every day.” Folker Heim (Germany) HD 1996 Director of Loyalty Marketing Global Hotel Alliance, Geneva, Switzerland Network career news | February 2011 | No. 13 | 9
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NETWORK CAREER NEWS - César Ritz Colleges

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