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May 2008 Edition - agosci

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articles articlesMountains and Molehills... (cont)of service providers (11 different agencies to date) includingdisability agencies, schools, hospitals, not for profi t agenciesand community health services. The communication solutionsservice to date has been developed as a support to primarytherapists, rather than taking on clients individually. Thereasoning for this is that although many agencies are fi ndingit diffi cult to meet the demand for services, all clients eligiblefor the project are also eligible for services from an existingagency. If the SCCN Project were to take on clients without theinvolvement of these agencies there is potential for disconnectedand inequitable services, as well as contraindications to theprioritisation and workload management practices used bythese agencies. Additionally, it is more benefi cial to supporttherapists through the process of developing communicationsolutions for their clients with resources and/or expertise,rather than taking over. The aim of this is to build the capacityof existing agencies to provide more effi cient services duringand beyond the timelines of the SCCN Project.The trial and loan program has also shown a positive outcometo date. The project funding has allowed for a wide range ofcommunication equipment to be purchased or created (bothelectronic and non-electronic), that is available to clients andtherapists. Client loan is a priority; however there have beenmany requests for loan of the equipment by therapists forfamiliarisation, comparison and demonstration to their clients.The client loan of equipment is available in order to achieve acomprehensive trial prior to allocation for long term funding.During the trial period, SCCN can assist with:• modifications to the equipment• providing client and communication partner support• evaluation of the trial by the client, primary communicationpartners, and therapist.Following evaluation of the trial, equipment may berecommended (or not recommended), a different item may beloaned for trial, or an extension of the existing trial may benegotiated. Although there are only a small number of referralsat the point of equipment provision so far, this program hasalready resulted in a few changes to the type of equipment thatwas originally suggested.Several training and information sessions have been held todate and many more have been requested and scheduled.Recipients include people with CCN, their communicationpartners, service providers, allied health students and thegeneral public.We have also completed two additional grant applications forprograms that will support people with CCN but were not listedas our core deliverables for the project this year.Other Project PlansAlthough our focus to date has been on communication solutions,equipment, and information/advice services, we are eager toallocate time to capacity building activities. These capacitybuilding activities will focus on training for communicationpartners and service providers, resource development, socialnetworking events and public awareness activities. One part ofthis is a joint initiative with AGOSCI SA to establish an AAC(augmentative and alternative communication) Special InterestGroup, the fi rst of which is scheduled for the end of April<strong>2008</strong>. Resource development will also be particularly importantas these resources may be useful and time saving to othersbeyond the life of the project. Social networking events will beorganised based on the Club Yackety Yack model developed byNovita Children’s Services but with a wider eligibility criteriaand age range.]ChallengesClearly the biggest challenge has been the time limitationsof the project. The impact of this are the decisions we mustmake about which tasks are must haves, highly desirable, orjust benefi cial to have. We must consider not only the needsof the here and now, but how to allocate our time to ensurethe sustainability of the project beyond the end of the fundingperiod. We must also accept the obvious pitfalls that comewhen processes are developed in haste. It is important toview the project as a testing ground for such processes andprograms rather than the fi nal or ideal solution. To this end,modifi cations, inclusions and exclusions are ongoing and basedon client feedback and an increasing awareness of unmet needand new challenges.Other challenges have been the corresponding timing of therestructure to both Novita Children’s Services and DisabilitySA. Additionally, the diversity of the client group in both ageand type of disability and the diverse range of AAC experienceof referring clinicians has required fl exibility and creativity inservice delivery and resources.Future PlansHigh priority is given in the project to partnerships andcollaboration with existing agencies as well as the involvementof people with CCN in the determination of the types ofservices and recommendations for the future. Our hope is thatsome of the processes and resources developed throughout theproject will be utilised by other agencies and that partnershipsand collaboration across service agencies continue. We alsohope that the involvement we have had through client referrals,consultation or training with other service providers will raiseawareness and understanding of approaches to communicationsolutions and ongoing support for people with CCN. A majoraim for the sustainability beyond the project is to develop asense of community and collaboration between stakeholders.There is of course so much more and so little time but withsuch a fantastic and dedicated team, and the support andenthusiasm of our stakeholder group we hope to at least builda molehill that will grow up to be a mountain.For more information on the SCCN project or to join themailing list, visit the website www.novitatech.org.au/sccn orcontact us:Statewide Complex Communication Needs ProjectNovita Tech171 Days Road, Regency Park SA 5010PO Box 2438, Regency Park SA 5942T: (08) 8243 8368 or 1300 85 55 85E: sccn@novita.org.au37

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