Rx For Good Health In The Community - Trinitas Hospital

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page 14Discharge Envelopes HelpGauge Customer SatisfactionKnowing how to maintain, or when necessary, improve our level of customer service is a key element in the dailyactivities of Trinitas Hospital. To help us gauge the satisfaction of our patients and their families, a new discharge envelopeprinted in English and Spanish is now in circulation.The Customer Service Steering Committee co-chaired by Laurie Westra, Vice President of Quality Management, andGlenn Nacion, Vice President, Human Resources, has been reviewing ways to ensure that patients and their families viewtheir experience at Trinitas Hospital in a positive light“By designing these envelopes, we’ve given patients and their families a means to think abouttheir experience in our hospital,” explains Donna Cohen, nurse manager of the EmergencyDepartment, and member of the committee. Donna was instrumental in providing much of thewording on the envelope. The message on the envelope reviews the hospital’s goal of excellence inquality care and encourages patient responses to Press Ganey surveys mailed to patients following theirdischarge. The envelopes also serve as a convenient place for patients to file important instructionsand educational materials they receive upon discharge that are designed to improve follow-up care.“The envelopes are additional tools that show Trinitas Hospital is committed to the highestquality of care for each and every patient,” says Laurie, adding, “We believe we do an excellent job.We look to our patients to let us know when we are doing our best or when we’re not. Patients arebehind our success, and our improvement, as we strive to deliver quality healthcare.”Nurse manager of the Emergency Department Donna Cohen, RN, says the envelopes help encourage patientsto share their comments about their care at Trinitas Hospital.Traveling on theInformation HighwayA well-attended “Seniors First” seminar program helped computernovices learn more about “surfing the net,” thanks to the expertise andknowledge of co-presenters Don Caldwell, Manager of InformationSystems, and Elisabeth Jacobsen, Director of the Medical Library. Theseminar was a hands-on event in the computer training room at theWilliamson Street campus where participants received pointers on howto navigate on the World Wide Web.Signs Inform Patients andVisitors of Specialized ServicesAs part of its efforts to inform patients and their families aboutimportant services for the hearing-impaired and those who needinterpreters, the hospital recently installed 65 signs throughout itsfacilities. The signs in both English and Spanish explain that patientsand their families can have the assistance of either spoken language orsign language interpreters, free of charge, while in the hospital. HanaBaudendistel, RN (right), participated in a specially selected group ofhospital professionals from throughout the state. The group workedclosely with an oversight committee of the New Jersey HospitalAssociation and the New Jersey Attorney General’s office to promotehospital compliance with state regulations regarding these types ofcommunication services. The committee worked for 18 months todevelop the recommendations about sign language and interpreterservices that are in use in New Jersey hospitals.
A Fond FarewellGloria Piserchia Steps Down as Auxiliary Chair,Ending Half-Century of ExcellenceFor at least the last 50 years, Gloria Piserchia, chairperson of the Trinitas Hospital Auxiliary, has been an active, supportiveand very positive force for healthcare in our community. Therefore it is with great sadness that we say goodbye to Gloria andher husband, Dr. Emil Piserchia, as they move to Connecticut to be close to family.When Dr. Piserchia was named as Director of Anesthesiology at the Elizabeth General Hospital & Dispensary, no oneknew that we would be getting two exceptional people for the price of one.Gloria got involved right away, volunteering for the Medical Staff Auxiliary and then becoming president of thatorganization. She joined the Ladies Aid Society (forerunner of today’s Auxiliary), and likewise rose through the ranks tobecome chairperson several times. She was also a founding member of the Elizabeth General Medical Center Foundation.Gloria was quick to understand the “big picture” surrounding the consolidation of St. Elizabeth Hospital and ElizabethGeneral Medical Center, and she worked tirelessly to foster cooperation between the two Foundation Boards, as well as the Guildand Auxiliary. She is the first and only chairperson of the new Trinitas Hospital Auxiliary. Her efforts were recognized by theNew Jersey Hospital Association, which awarded her “Master Auxilian” status on several occasions.Since her early days as one of the Radio City Music Hall “Rockettes” and her work with theUSO during World War II, Gloria has never stopped being a cheerleader for the causes she believesin. Farewell, Gloria – we will miss you!A big welcome and congratulations to Robin McHugh as she assumes the post as chairpersonof the Trinitas Hospital Auxiliary!A Registered Nurse, Robin is an active member of the Auxiliary Board of Trustees. In recentyears she has directed her energies, along with Arlene Horan, to bringing the annual SpringFashion Show to new heights. Robin and her husband, William McHugh, MD, reside in Roselle.Best wishes, Robin!page 15Gloria Picerchia,past chairpersonof the TrinitasHospital Auxiliary(center), withRobin McHugh(left) and ArleneHoran (right),co-chairs of theAuxiliary’s SpringFashion Show, inMarch 2006.Extraordinary Health Professionals ofTrinitas School of Nursing HonoredFive members of the Trinitas family recently received the Humanism in Healthcare Award for 2006 given by theHealthcare Foundation of New Jersey.Rita Foegan, RN, an advanced Practice Nurse in the outpatient Substance Abuse Department, was recognizedfor her kind and compassionate care to an ever-challenging target population. Rita provides care to those most inneed among the homeless, addicted, and substance abuse populations who also have chronic mental illness.Pictured Top:Janine Graf-Kirk, RNBottom: AnnieMagbitang, RNAnnie Magbitang, RN, staff nurse in the Intensive Care Unit, helps bridge the gap in a care setting wheretechnology can often create separations between patients and their caregivers. As a critical care nurse, she works topositively influence a patient’s recovery by working with gentleness and care with patients and their families in theICU.Janine Graf-Kirk, MA, RN of the Trinitas School of Nursing, has spent more than 30 years in medical-surgicalnursing, psychiatric-mental health nursing, and nursing education. As a senior level faculty member, she iscommitted to ensuring that graduating students have acquired the competencies vital to the practice of safe andprofessional nursing care.A student at the Trinitas School of Nursing, Marie O’Donnell is a paramedic who became interested innursing so that she could provide comprehensive care to clients and their families. Her compassion and empathy,excellent communications skills, strengths in patient advocacy, and commitment to community service combine tomake her a deserving winner.Irina Rud, a senior at Trinitas School of Nursing, has distinguished herself among her fellow students as anextraordinary patient advocate. As a future nurse who identifies with those who are foreign born, Irina hasimpressed faculty members of Trinitas School of Nursing who are confident she will bring compassion andprofessionalism to her nursing career.Congratulations to these women for their well-deserved recognition!
Page 1 and 2: Winter2007Rx for Good Health in the
Page 3 and 4: Gary S. Horan Named toState Chamber
Page 5 and 6: Trinitas Hospital Website ThrivesMa
Page 7 and 8: Trinitas Hospital Aids Victimsof To
Page 9 and 10: Dear Mr. Horan,Thank you so much fo
Page 11 and 12: Spotlight On:Bloodless Medicine and
Page 13: Cancer and Heart Disease areFocus o

Rx For Good Health In The Community - Trinitas Hospital

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