UniFi - Frequently Asked Questions - TM

More documents

Recommendations

Info

Does TM allow customers to appoint their own contractor to perform internal wiring? Customers may call their own external contractors to fix the internal wiring but TM will not be responsible for any damages resulting from any works done by third parties. Do I pay a separate bill for the services bundled in UniFi? All services offered under UniFi will be in one bill. However, for the services maintained after subscribing to UniFi (i.e., Streamyx, Business Broadband, TM Homeline/Businessline), customers will receive a separate bill. Does UniFi have a Fair Usage Policy (FUP)? ALL Residential UniFi packages are subject to the Fair Usage Policy. FUP is a standard global practice to ensure that good quality of experience is provided to all customers. What is the monthly download volume imposed? a. The VIP5 package comes with a 60GB monthly download volume. b. The VIP10 package comes with a 90GB monthly download volume. c. The VIP20 package comes with a 120GB monthly download volume. The monthly download volume will not be implemented until further notice. There will be no volume capping for UniFi’s Business packages. Can the UniFi package be upgraded / downgraded? Customers can upgrade to a higher-priced package at any time (either within contract period or not). However, for downgrades, a fee of RM 200 will be charged (this is subject to change). In the event of an upgrade or downgrade, the contract period shall be renewed and a new 24-month contract will take effect from the upgrade/downgrade completion date. Where can I upgrade / downgrade my UniFi package? Applications can be made through selected TMpoint outlets or call the TM UniFi Centre at 1- 300-88-1221.
What should I do if my UniFi equipment is faulty? If any UniFi equipment is faulty, you may call TM UniFi Centre at 1-300-88-1221. If the fault is due to a manufacturing defect and the equipment is still under warranty, the equipment will be replaced with no charge. However, if the fault is non TM related or if the warranty is expired, you will have to purchase a new equipment. When will I get my first bill after I subscribe to the UniFi package? The first bill can be expected around 1 month after service is activated. The first bill will also include a one month advance payment. Where can I pay my UniFi bill? You may refer to the How to Make Payments page here. Is there any penalty if I terminate my UniFi service? For early terminations, customers shall pay a penalty of RM500. There will be no penalty charges for termination after the minimum contract period (24 months). Customers must also settle any outstanding bill prior to termination. For more information, please refer to your service Terms & Conditions. What if I need to relocate my UniFi service? Are there any charges that I need to pay? Relocation requests can be made at select TMpoint outlets and is subject to service availability. A relocation fee of RM300 shall apply. I’m a foreigner customer, can I subscribe UniFi via UniFi portal? No you can’t. The registration via UniFi portal will be blocked for foreigner customer. You need to go nearest TMpoint in order to subscribe for UniFi package. If I want to subscribe 3 UniFi package, do I need to pay total of RM3000 upfront deposit? Yes. The upfront deposit must be paid per UniFi package. What happened to my deposit if I want to change ownership of my UniFi account to my other foreigner friend? Is it transferable? The deposit paid is not transferable. You will need to pay another RM1000 deposit for the new ownership account. Your deposit in the old account will be refunded back. However, if you have any outstanding amount, the deposit amount will knock off your outstanding amount before it can be refunded to you.
Page 1 and 2: UniFi - Frequently Asked Questions
Page 3: How do I subscribe to UniFi? Intere
Page 7 and 8: I did not receive my UniFi statemen
Page 9 and 10: 5 Things You Should Know About UniF
Page 11 and 12: When/how will a customer be alerted

UniFi - Frequently Asked Questions - TM

Create successful ePaper yourself

Delete template?

Save as template?