Siveillance command brochure - Industry UK - Siemens

Siveillance Command is ideal for public authorities and intervention forcesA changing world with a basic need – peace of mindMore diverse and complex risks arise in everyday life. Owing to the modular structure, the high flexibility and its configuration ability as well as the exceptional reliability ofSiveillance Command, any demand from the various security organizations in intervention forces applications can be fulfilled.Complete situational awarenessSafety and security are fundamental needs in today’s life. The growingdiversity of potential threats increases the need for security. Effectiveplanning and coordination of all actions from a central point is a crucialfactor to react to incidents.For public authorities, a complete overview of the actual situation andthe available operating resources are vital when making the appropriatedecision for dealing with an incident. A large number and variety of incidentsin a large geographical area require a well-structured workflow.Siemens offers a solution to meet these challenges. The command andcontrol platform, Siveillance Command, supports a complete approachfor response to incidents and computer-aided dispatch of interventionforces. For large-scale operations, this platform offers precisely the kindof real-time support function and information needed to react effectivelyto an incident at any time. Various communication systems, automaticalarm systems, information systems, and video surveillance systems canbe integrated in the platform, to be fully adapted to the user’s organizationand work processes.• Proven solution for public authoritiesand intervention forcesWhen dealing with emergency situations,security organizations such as the firebrigade, police, and other interventionforces require a timely, efficient, andcorrect coordination. Siveillance Commandcan be used for call taking, dispatching,and administration of resources in routineor critical operations. Central handling ofincidents and alarms, in addition to rapidaccess of all relevant information, enablesfast and accurate decision-making, andfacilitates immediate and effective intervention.• Integrated telephone functionsComputer Telephone Integration (CTI)with Siveillance Command ensuresfast and easy communication. For anyincoming calls, the system immediatelyrecognizes the caller’s number and– if configured to – routes the call to adedicated operating team accordingto the requested service. Caller data(e.g. name, location) are identifiedand the location is shown in the map.Both, analog and digital TETRA radiocommunication to the resources is fullycontrolled through Siveillance Commandand can be operated directly through itsgraphical interface.• Structured designBased on a robust client/server architecture,the system’s graphical user interfaceprovides an intuitive, hierarchical structurefor addresses, keywords, resources, andactions. Siveillance Command‘s structuredsystem design strongly supports customerspecificadaptations of workflows duringboth the setup process and live operations– without any down time. The systemis based on an Oracle® database, whichensures the highest level of both systemavailability and reliability.• Scalable solutionSiveillance Command can flexibly adaptto any size of command and controlsolution. Proven installations are runningfor fire brigades with few clients as wellas for integrated country-wide solutionswith hundreds of operators working in amulti-center setup.• Monitoring and alarm receivingcentersSiveillance Command offers a widevariety of functions fully supporting theprocesses for central monitoring stationwhere numerous of local alarm systemsare monitored through commercialguarding services.• Operational reports and invoicingThe system supports the administrationalpost-event processes concerned withhandling an incident, e.g. registering ofoperational reports. With the efficient billingmodule, it is also possible to charge servicessuch as medical transport. Variable ratesare supported according to the type ofSiveillance Command Mobile ensures an efficient flow of informationbetween the control center and on-site resources.service, time or route. Individual invoicingrecords can be allocated.• Graphics and data managementThe command and control platformenables users to show bitmap, vectorbased,and hybrid data in seamless maps.The application-specific infrastructuredata is intelligently organized and canbe individually filtered. Taking thisinformation, the platform providesdynamic layers which show incidentrelatedinformation, incident escalationphases, corresponding resources, andother parameters, thus providingcomplete situational awareness whileavoiding information overload.• Mobile device supportSiveillance Command Mobile is themobile component of Siveillance Commandtypically used in vehicles, ensuring anefficient information exchange betweenthe command and control center and onsiteresources. It provides an automaticalarming of resources, including transferof all necessary data concerning the incident.The locations of the incidents andits own location are displayed on a mapin the mobile device and a routing engineproposes the optimum route to reach theincident. At any given time, the commandand control center is up-to-date on theon-site status and the actual location ofthe vehicle. Siveillance Command Mobileoperates on standard hardware such aslaptops, tablet PCs etc.Highlights• Integrated telephone and radiocommunication• Scalable solution for any size ofthe application• Flexible reports and invoicing• Siveillance Command Mobileoffers communication and accessto information on-site2 45

Siveillance Command – innovativecommand and control technology• Innovative information systemSiveillance Command is designed for operationaluse by professional organizationsemploying mobile resources, such aspolice, fire departments, rescue, andsecurity services. The highly developedcontrol system enables fast and effectiveplanning and decision-making for dailyroutine and time-critical processes, aswell as for crisis, and emergency situations.• Integrated communicationSiveillance Command allows integrationto various systems, such as telephoneemergency calls, analog and digital radiocommunication with on-site resources,recording devices, video surveillance,e-mail, signals from automatic alarmsystems, etc. This integration supportsoperators and first responders to optimizetheir work processes.• Flexible adaptation to customer’srequirementsThe solution is very flexible, designedto easily adapt to the customer’s organization.Siveillance Command supportsthe different roles and responsabilitiesfound in a command and control centerand even allows multiple authorities torun operations on the same platform,each with restricted access to data andprocesses.• Efficient and easy operationSiveillance Command fully conforms tothe specific response policies, definingappropriate actions and counter measuresfor managing daily routines, time-criticalprocesses, crisis, and emergency situations.Emergency call taking is supportedthrough pre-defined questions and answersto receive the essential information froma distressed caller within shortest time.• Unique visualization ensuringsituational awarenessThe fully integrated geographicalinformation system (GIS) provides acomplete situational overview. Locationsof incidents or the actual positions ofresources are automatically displayedin 2D or even in 3D. A routing enginecalculates and displays the optimumroutes to the incident location. Thegraphical data may include applicationspecificinfrastructure, e.g. hydrantsin case of a fire. Additional site plansand supportive information materialcomplete the picture and ensure auser-friendly operation.• Web-based user interfaceWith its innovative Java-based userinterface, the complete operation ispossible via an intranet or the Internet,without the need of any additionalsoftware installation. A low bandwidthof only 200 KB is required for communicationwith a client seat. This supports adecentralized organization of operators.SSL encryption ensures data securityand the user group function providesauthorized users access to all informationas specified.• Siemens – a synonym for qualitySiemens brings years of experience andknow-how in the consultation, solutiondesign, installation, maintenance,upgrade, and monitoring of securitysolutions. It is this expertise, combinedwith the innovative technology employedto develop the command and controlplatform, which you can now benefitfrom to manage all of your security andsafety needs.Highlights• Integrated command and controlsolution for intervention forces suchas: police, fire brigades, ambulance,rescue service, monitoring, andalarm receiving centers, roadsideassistance service• Optimized, workflow-based decisionmakingincreases effectiveness• Efficient call taking, dispatching,and administration of resources• Highest reliability through provenredundancy concepts avoid downtime• Easy operation through web-baseduser interface and graphical visualizationAnswers for infrastructure.■ Megatrends driving the futureThe megatrends – demographic change,urbanization, climate change, and globalization – are shaping the world today.These have an unprecedented impacton our lives and on vital sectors of oureconomy.■ Innovative technologies to answerthe associated toughest questionsThroughout a 160­year history of provenresearch and engineering talent,with more than 50,000 active patents,Siemens has continuously provided itscustomers with innovations in the ar easof healthcare, energy, industry, andin frastructure – globally and locally.Siemens Switzerland LtdIndustry SectorBuilding Technologies DivisionInternational HeadquartersGubelstrasse 226301 ZugSwitzerlandTel +41 41 724 24 24■ Increase productivity and efficiencythrough complete building life cyclemanagementBuilding Technologies offers intelligentintegrated solutions for industry, commercialand residential buildings, andpublic infrastructure. Over the entirefa cility’s life cycle, our comprehensiveand environmentally conscious port ­fo lio of products, systems, solutions,and services for low­voltage powerdistribution and electrical installationtechnology, building automation,fire safety and security ensures the:– optimum comfort and highest energyefficiency in buildings,– safety and security for people,processes, and assets,– increased business productivity.The information in this document contains general descriptions of technical options available,which do not always have to be present in individual cases. The required features should thereforebe specified in each individual case at the time of closing the contract.All featured third party products are trademarks of their respective companies.How can I help as fast aspossible in an emergency?© Siemens Switzerland Ltd, 2010A modular and scalable system range for various applicationsSiveillance Command unifies all of the tools and informationnecessary to effectively control intervention forces.3www.siemens.com/siveillance-commandAnswers for infrastructure.2