Answers for infrastructure. - Industry UK - Siemens

Answers for infrastructure.Megatrends driving the futureThe megatrends – demographic change,urbanisation, climate change andglobalisation – are shaping the worldtoday. These have an unprecedentedimpact on our lives and on vital sectorsof our economy.Innovative technologies to answerthe associated toughest questionsThroughout a 160-year history ofproven research and engineering talent,with more than 50,000 active patents,Siemens has continuously provided itscustomers with innovations in the areasof healthcare, energy, industry andinfrastructure - globally and locally.Increase productivity and efficiencythrough complete building life cyclemanagementBuilding Technologies offers intelligentintegrated solutions for industry,commercial and residential buildingsand public infrastructure. Overthe entire facility‘s life cycle, ourcomprehensive and environmentallyconscious portfolio of products, systems,solutions and services in the fieldsof electrical installation technology,building automation, fire safety andelectronic security, ensures the:– optimum comfort and highest energyefficiency in buildings,– safety and security for people,processes and assets,– increased business productivity.What is the bestway to protect myorganisation?How can Ireduce costsand improveperformance?Siemens plcIndustry SectorBuilding Technologies DivisionDolphin EstateWindmill RoadSunbury on ThamesTW16 7HGTel: +44 (0) 1932 898500e-mail: securitysolutions.sbt.gb@siemens.comThe information in this document contains general descriptions of technicaloptions available, which do not always have to be present in individual cases.The required features should therefore be specified in each individual case atthe time of closing the contract.Subject to change© Siemens plc • Printed in the UKBy working in partnership with Siemens to secure your future.www.siemens.co.uk/securitysolutions2Answers for infrastructure.3

Introducing security solutionsfrom SiemensSiemens designs, installs, and maintains security based solutions that deliverimproved operational performance, greater economies of scale, and maintainmaximum protection for your people, processes, information and assets.We focus on your requirements, risks and business procedures and deliver fullyintegrated solutions that will add real value, as well as safeguard your organisation.Achievements through the decades1960s- Company is founded in 1967 as Photo-Scan- Introduces commercial CCTV to the UK1970s- Makes legal history with the first use of video footage as evidence in court- First company to introduce continuous 360° rotation for camera housingsBy working in close partnership andemploying some of the most advancedtechnology in the world, we createbespoke solutions to meet your shortand long term needs for security, safetyand business continuity.We understand that your requirements,risks and business processes will changeover time and as a result, our solutionsare designed to adapt to meet theseemerging needs and legal obligations.Our approach is to work with you toidentify your key objectives for security,associated operations and health andsafety. We can then define a commonpurpose, carry out a full risk assessment,identify potential cost savings and setperformance targets.You can expect reduced systems costs,access to leading-edge expertise andthe best in technology and support.Siemens people are focused onattaining the highest standards insupporting you through the processof system design, installation, projectmanagement, commissioning andlifecycle maintenance.Each member of the team is hand pickedfor their experience, qualificationsand understanding of your workingenvironment to ensure that performancecriteria and timescales are met.HighlightsDriving our customers' businessforward with security technologyUnderstanding customer needs forsecurity, associated operations andhealth and safetyEnhancing performance, deliveringprotection and creating real valueHarnessing technology to reducecosts and generate revenueCreating bespoke financial solutionsas well as technology based solutionsEnsuring a high level ofsupport – 24/71980s- Develops tailored finance packages for electronic security equipment- Among the first to introduce colour camera technology in the UK1990s- Wins pioneering major 'town centre' scheme at King's Lynn- Wins prestigious Euralarm award for most innovative crime preventionscheme in Europe, that linked towns across Kent to a single control facility2000s- Recognised at the Security Excellence Awards in 2003, 2004, 2005, 2006, 2007,2008 and 2009 in the ‘Best Customer Care’ and ‘Best Installer’ categories- Company forms the UK security division of Siemens in 2004- Wins the 2009 IFSEC Security Industry Award for 'Best Security Project' forinnovation at Terminal 5 HeathrowContentsTechnological excellence ............................. 4Intelligent systems ................................... 5-6Networks and IP technology ........................ 7Financial solutions ................................... 8-9Service and support ............................. 10-11Our values ................................................ 12Our customers .......................................... 1323

Technological excellenceAt Siemens, we design solutions not just systemsand there is an important differenceNetworks and IP technologyKey to the success of a security system is the reliabilityof the network that supports the technologyBefore we make any recommendations,the very first thing we do is listen andexplore. We want to learn about thedynamics of your business and thestructure of the workforce. We want toget to know your organisation andunderstand the challenges you face.Our technical leadership, integrationskills and attention to detail mean thatyou can benefit from the very bestsolutions, drawn from the industry’sever-widening array of advancing andconverging technologies.4Integrated systemsControl of all major systemsacross the site or sites from a singleuser interfacePresentation of intelligent filteredinformation to maximise operatoreffectiveness and allow betterinformed decisionsAccess to all systems from a singlepoint or multiple operations at selectedlocations across the networkFully functional automatedenvironment with suitable managementand reporting to minimise manpowerStandardised presentation of allinformation flow from differingtechnology disciplinesThrough careful design we reduceduplication of cabling, deliver multipleservices, and provide the ability toupgrade to the latest technology asand when it becomes available.Network based solutions increasinglymean sharing existing IT infrastructuresand combining services. This allows usersto cut costs and increase the operationalbenefits of their security investment,as colleagues in other key departmentsgain instant remote access to visualinformation and recorded data which canbe searched by colour, size, date or time.The result is a complete, fully integratedsystem that can encompass everything fromcost-effective modular solutions throughto entire enterprise-wide networkedsystems, combined with existing IT systemsand controlled from a single location.Adopting IP technology need not meandiscarding existing equipment. Siemens canmaximise an existing investment with hybridsolutions that combine analogue and digital,wireless and cable, ISDN and broadband,saving you money whilst moving up to amodern platform for future technology.We provide a range of intelligent videosystems that offer the opportunity toanalyse real-time or recorded images.These systems assist with people tracking,vehicle monitoring, abandoned objects,perimeter surveillance, personneldetection, suspicious behaviour andanomaly detection. As the cost ofmonitoring video continues to rise, videoanalytics is an increasingly efficient andcost-effective tool to assist operators.Siemens operates to PSDB (Police ScientificDevelopment Bureau) guidelines; thisinvolves setting clear objectives for everysystem to ensure that it meets therequirements of your organisation andperforms against your specification.With the help of Siemens you canplan a system that utilises the latesttechnologies in the storage andtransmission of data and visual images.Distance between sites is no longer abarrier to efficient transmission of secureinformation. Images and data can bestored, transmitted and shared usingLocal Area and Wide Area Networks withseamless integration with IT services.HighlightsUnderstanding of changingrisks, challenges and threatsfacing our customersSolutions using advancedtechnology, fully evaluated byour technical teamThe ability to move beyondsecurity into other relatedbusiness operationsTechnical know how, integrationskills and attention to detailEnthusiasm and flexibilityof specialist team, resourceof global business7

5A fully integrated systemThis diagram illustrates a complete integrated solution involvingperimeter defence, alarm monitoring, access control, fire safety,intelligent CCTV and ANPR all operating across a single networkIntelligent systemsSiemens uses a range of advancedtechnologies to transmit high-resolutionimages to remote locations, with livecoverage of events at any time of day ornight providing immediate visualverification of intrusion. Our technologymakes it easy to share images with otherparts of an organisation, which givesoperations teams, merchandisingdepartments and other workgroups avaluable insight into the whole business.Our control and monitoring systemsprovide the operator with immediate,fingertip control of the entire network,either from a keyboard or a touch screen.Our advanced access control systems meansites can be linked and managed centrally,saving money on the manned securityfunction and data storage. Our cardtechnology allows full interchangeability,so a range of card types can be used onone system for freedom of choice andcost-savings. The increased emphasis onthe integration of access control has led tothe expansion of smart card technology.Dual workstation log-on and accesscontrol can share the same Siemenssmart card and eliminate duplicatetechnology. Cards allied with cashlessvending further improve security andprotect assets by reducing the amountof cash held on the premises.6

Providing economic solutionsSiemens delivers more that just technical solutions, we also provide financialsolutions that are tailored to meet the business needs of your organisationOur finance programme gives yougreater choice, both now and in the yearsahead, delivering improved cash flow,guaranteed fixed annual costs and regularupgrades to the latest technology.Our customers can take advantage of arange of flexible finance packages knownas the Fidelity Programme that incorporatetechnology, migration, user training andservice in a single, affordable package.Rather than investing in technologywhich may be quickly superseded, theFidelity Programme means that Siemenscommits to upgrade your systems in linewith new and emerging technologies,providing greater convergence andintegration with key areas of youroperation. You can access our full rangeof services and reap the benefits ofmigration to improved system platforms.We will liaise closely with you to assessthe best method of financing to meet theexact needs and individual tax and cashflow position of your organisation.These programmes are financed in-housewith no third party involvement andfunded directly from Siemens.In the right frameSiemens can assist you in the setting upof framework agreements that can saveyou time and money in terms of bidpreparation, supplier evaluation andquality control as well as providingsubstantial cost savings to yourorganisation. Harnessing the benefitsof a framework agreement meansmanaging your costs for the future,improved methods of procurementand better use of resources.Outsource and focus on core businessThere are many advantages inoutsourcing part, or even all, of youroperation to Siemens; you stay incharge and everything else becomes ourresponsibility. We can operate as yourbusiness partner, managing areas suchas staffing, monitoring, migration andservice in a single performance drivencontract, without the need for additionalresources, enabling you to focus on yourkey tasks whilst retaining full control.HighlightsIntegrated security based solutionsincorporating design, installation,maintenance and finance froma single supplierA commitment from Siemens to‘future-proof’ your systems viaupgrades and migrationFlexible approach to financingto meet your cash positionGuarantees on system performanceand maintenanceConsultancy and advice atevery stage8Making securityequipment payfor itself9

Deliveringnationalresourcesthrough localengineeringMaintain the performanceof your system at all timesWe understand the challenges companies face in maintaining technology, especiallyworking within tight budget constraints and keeping up with the pace of newdevelopments. Our Advantage TM Services portfolio is designed to help you meet thesechallenges and ensure a high level of system reliability while keeping your costs down.Siemens Advantage Servicesprogrammes provide access to highlevel skills and a broad range of serviceofferings, meaning you can be assuredof a working system at all times andavoid any unexpected and costly repairs.These service programmes are basedon our clear understanding of yourrequirements and our considerableexperience in supporting an extensivenational customer base.We guarantee that the maximumresponse time for any fault is withinthe agreed contract and critical faultsare treated as an absolute priority.Our focus is always ‘fix time’, not just‘response time’. Our objective is toensure that your system is fullyoperational as quickly as possible.Local experts, global resourcesSiemens will be there wherever you arelocated. Our professional engineers maintainover 5,000 sites across the whole of theUK. Their extensive knowledge of a rangeof manufacturers’ equipment means wecan provide you with first rate service evenif we did not supply your original system.Planning your servicesAdvantage Services experts will workwith your staff to gain insight into yoursystems and operations, identify yourservice goals and develop the rightprogramme for you. We can define acommon objective, identify organisationalresources, create an inventory of yoursystems, ascertain potential cost savingsand set targets for system performance.As part of our commitment to excellencein customer service, we provide trainingfor your staff on how the system works,its full capability and potential limits.We invest time in making sure that theyare familiar with the relevant legalregulations and the key rules ofcollecting evidential information.Siemens ensures that regular scheduledpreventive maintenance visits are carriedout, when your system will be inspectedfor complete functionality andoperational performance. A specifiedlist of maintenance checks will also beperformed and the service engineer willgive you a report on the work carried out.Siemens service agreements offer a rangeof levels, from bronze, silver and goldstandards through to bespoke programmesthat cater for your individual requirements.We will work with you to determine thespecific services and options that areimportant to your organisation and planthe level that meets your demands forresponse, support and cost.HighlightsSupport for all leading manufacturers’security equipmentTeams of qualified engineersavailable 24/7Range of support programmesto suit individual requirementsFull training service availablefor operatorsAward-winning customer support for7 years at Security Excellence AwardsSupporting over 5,000 UK sitesAccess to new technology1011

Our valuesResponsibility, excellence and innovation are key driversin our world today – all are synonymous with SiemensOur customersSiemens offers integrated solutions across market sectorsvia expert teams with market experience and knowledgeAs we are all confronted by anever-widening array of advancingand converging technologies, Siemensglobal strength, technical leadership,competitiveness and integration skillsmean that our customers remain insafe hands.Our technical excellence offers accessto the latest technologies supportedby performance guarantees.12Our financial flexibility provides ourcustomers with options on how tomanage their security and operationalsecurity costs.In a rapidly changing world, we canoperate as a trusted technologypartner, providing all the benefits oflocal support with the all resourcesof a global business.HighlightsOur focus is to deliver serviceexcellence as well as innovationand technologyWe operate as a unit that focusesour people and processes onthe customerOur business is built aroundlistening to the needs of customers,to understand the risks, challengesand threats they faceWe then support our systemsthroughout their lifecycle socustomer satisfaction and loyaltyis paramountRetail and leisureHouse of FraserBhsHarrodsNextBarbicanComedy StoreRitz Hotel, ParisPublic sector:Local governmentLiverpool CCLondon Boro EnfieldShrewsbury & Atcham BCTorbay BCReigate & Banstead BCPublic sector:Central governmentThe Royal MintDepartment of JusticeHO Scientific Development BranchHMPSPublic sector:HospitalsBedfordMorristonLiverpoolRampton (high security unit)Public sector:UniversitiesAstonEdinburghLondonBirmingham City UniversityPublic sector:Police authoritiesThames ValleyMetropolitanLothian & BordersMerseysideNorfolkPublic sector:UtilitiesEDF EnergyScottish PowerThames BarrierGreater Gabbard Wind FarmPropertyLand SecuritiesPrudentialLegal & GeneralDTZ Debenham ThorpeBusiness parksCambridge Science ParkEdinburgh ParkGreenPark, ReadingExchange Quay, ManchesterCommercialNCPSun MicrosystemsCanary WharfNews InternationalUnited Business CentresToshibaTransportBAANetwork RailFirst GroupSouth West TrainsSt PancrasNATSWightlink Ferries13