Through The eyes of The Workforce - National Patient Safety ...

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THROUGH THE EYES OF THE WORKFORCECreating Joy, Meaning, and Safer Health CareLeaders, as part of the workforce, model the wayforward, displaying the interpersonal skills, leadership,teamwork, collaboration, and compassion that are learning organizations thatSuccessful health care organizationsother workers can emulate. 100 This learning culturemodel professionalism, collaborativeteaches all members of the workforce to identifybehavior, and transparency.patient safety problems, improve patient careprocesses, and effectively deliver care. The longtermintent is that these skills, attitudes, and behaviors become an integral part of theprofessional way of life for all members of the workforce. In such an environment,all are teachers, and all are learners.What can be donE • 19
THROUGH THE EYES OF THE WORKFORCECreating Joy, Meaning, and Safer Health CareFuture State of the Health CareWorkplaceWhat Would a Healthy and Safe Workplace Look Like?In a transformed environment, the workforce would spend the vast majority of timedirectly treating and caring for patients or contributing to patient care through thejobs performed. Time away from the patient would be spent comforting and assistingpatients’ family members, contributing to providing interdisciplinary transition planning,teaching skills to new health care workers, and learning from more experiencedmentors. Nonessential paperwork would be eliminated; the remaining documentationwould be valued to provide continuity, becoming a streamlined, intuitive part of care.Administrative teams would thus be freed from the excessive paperwork associatedwith non-value-added reporting that directs resources and energy away from thepatient care mission and matters of importance to the well-being of the workforce.Walking through the hallways of the organization, staff would see trusted andrespected coworkers. They would know each other’s names and return trust andrespect. There would be a sense of accountability and responsibility to colleagues tocombine training and knowledge as a team to produce the best results for the patient.When there was a breach of practice standards or suboptimal patient care, it wouldbe the responsibility of all to report and be part of the improvement process, whichwould be conducted in a collaborative, nonpunitive manner.It would be understood and respected that all voices would be heard and individualswould be thanked for reporting. Innovation, critical thinking, and technological andFuture STATE OF THE HEALTH CARE WORKPLACE • 21
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