v. clients i. introduction ii. experts iii. services iv. charter

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v. clients Delivering Real Client Value IFIC is committed to delivering a class leading professional forensic service to all our clients. Our intention is to work closely with you to formulate a solution which supports your value and philosophies. We will always act responsibly, with honesty and integrity. Our aim is to deliver client services and performance levels which demonstrate consistently the following key attributes. Meaningful Relationship Management At IFIC we recognise the critical importance of proactive relationship management. We adopt professional and innovative key account management disciplines to ensure the services we provide meet and routinely exceed client expectations. We always seek to provide :- • Client tailored products - we listen first, then provide you with exactly what you need. • Strict cost control - claims and portfolios managed to agreed budgets. • Common simple language - use of simple English and client tailored reporting formats. • Easy to do business with - responding to the business challenges our clients face in a proactive and innovative way that sets us apart from the competition. Relationship management and business development is led by Richard Turner who has a successful 25 year track record in the insurance / claims industry. Richard would welcome direct contact to discuss your requirements. Reliable • Full executive sponsorship and support. • Highly trained and qualified staff. • Detailed investigation process and scientific investigation process. • Professional peer review. • Pre-planned business continuity and surge response. • Full national and international coverage. • Predetermined service level agreement. • Forensic investigation and attention to detail is at the heart of everything we do. 10 IFIC F O R E N S I C S Richard Turner ACII, ACILA Global Sales Director +44 (0) 141 639 6611 +44 (0) 7714038651 e rturner@ific.co.uk Rushbrook House, 220 Ayr Road Glasgow, G77 6DR www.ific.co.uk www.twitter.com/ificforensics
Flexible • Forensic investigators capable of handling various claim type scenarios. • Bespoke business model for your needs. • Management information on demand. • A learning organisation and culture, sensitive to bespoke service delivery. • A complaints process driven by delivery of client satisfaction. • Strategic business to business partnership to facilitate open debate of developments. Proactive • IFIC aimed at identifying recovery and repudiation opportunities. • Forensic claims management platform designed to ensure pro-active case handling. • Regular liaison on changing market trends. • IFIC are leaders in forensic compliance and quality control. Cost Effective • A focus on immediate root cause & origin analysis. • A focus on genuine events to ensure they are paid promptly but high risk cases are immediately escalated. • Financial return on investment for our customers, increased recovery, repudiation, fraud detection. • Competitive pricing strategy. • Willingness to share best practice. • Investigation strategy for each instruction. • Clear service, products and process. • Use of technology to create process efficiencies/cost savings. www.ificforensics.com 11 v. clients
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v. clients i. introduction ii. experts iii. services iv. charter

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