v. clients i. introduction ii. experts iii. services iv. charter

Quality Assurance
Why our clients chose IFIC
• We establish a definitive view on causation.
• We fast track genuine claims.
• We gather appropriate levels of evidence to support
repudiations .
• We undertake rigorous fraud & arson checks.
• Appropriate escalation & involvement of
independent specialists.
• We provide effective cost control.
• We provide full regulatory compliance & high levels of
corporate governance.
• Provision of meaningful management information.
• Successful track record (empirical evidence &
testimonials).
• We provide added value (accompanied site visits,
training, white papers, thought leadership).
Quality
• Methodical, Scientific process.
• ISO 9001, 17020.
• Peer review & escalation.
What The Judges Say
The opinion of Lord Brodie in the Outer House Court of Session
"It appeared to me that all those who had investigated the fire and who gave evidence, Mr Smith,
Mr Grant, Station Officer Hannigan and Dr Lygate, were qualified by reason of relevant study and
experience and an informed investigation of the scene to provide an opinion as to the area of origin of
the fire and its source of ignition, and therefore might be described as expert witnesses. Dr Lygate is
more the scientist or engineer. He is academically and professionally well qualified. He was a particularly
careful witness. He was precise in the way he answered questions. He provided detailed reasons for his
opinions under reference to the findings of the fire investigation."
United States District Court, Northern District of Georgia Atlanta Division found that:
'Plaintiffs failed substantially to meet their burden of proof in this case. Accordingly, and based on the
court's Findings of Fact and Conclusions of Law that judgement was entered in favour of IFIC’s client the
defendant, Oilmar Co Ltd. It was further ordered that the attached freights, paid into the court's registry
in the amount of $580,000.00, together with the interest that has accrued, be released to Oilmar.'
William S Duffey, JR. United States District Judge.
Competence
• Qualifications and Expertise.
• Licensing.
• CPD.
Care
• Customer service charter.
• Relationship management.
• Access to the CEO.
• Pro-active case management.
• Plain English, easy to understand reports.
• Easy to do business culture.
Cost
• Accurate recording.
• Transparency of billing.
• Certainty of pricing.
• Monthly reporting.
• Client control of pricing options.
www.ificforensics.com 9
iv. charter