Student Catalog 2011-2012 - West Georgia Technical College

MGMT 2130 - Employee Training and Development3.000 CreditsAddresses the challenges of improving the performance andcareer potential of employees, while benefiting the student intheir own preparation for success in the workplace. The focus ison both training and career and personal development. Shows thestudent how to recognize when training and development isneeded and how to plan, design, and deliver an effective programof training for employees. Opportunities are provided for thestudent to develop their own career plans, assess their workrelatedskills, and practice a variety of skills desired by employers.Topics include developing a philosophy of training; having systemsapproach to training and development; the context of training;conducting a needs analysis; critical success factors for employees:learning principles; designing and implementing training plans;conducting and evaluating training; human resource developmentand careers; personal career development planning; andapplications in interpersonal relationships and communication.MGMT 2140 - Retail Management3.000 CreditsDevelops a working knowledge of managing a retail business froma variety of perspectives with an emphasis on store management.The emphasis is on contemporary issues in retailing, particularlythe process of supervising customer service and dealing with thechanging demographics of retailing. An application focus on theuse of information technologies, the internet, and electronicretailing is intended to give the student hands-on experience inretail management. Topics include strategic retail management;store, non-store, and nontraditional retailing; retail humanresource management; developing a customer-focused servicestrategy; managing customer service; retail operations andfinancial management; merchandise management; buying andinventory management; global, cataloging, and electronic retailmanagement, information technology applications in retailing.MGMT 2145 - Business Plan Development3.000 CreditsProvides students with knowledge and skills necessary for amanager or entrepreneur to develop and implement a businessplan. Topics include business/community compatibility,introduction to cash flow and break even analysis, development ofproduct/service idea, determination of market feasibility,determination of financial feasibility, development of marketingstrategy, development of operations outline, and application offinancial concepts.MGMT 2155 - Quality Management Principles3.000 CreditsFamiliarizes the student with the principles and methods ofQuality Management (QM). Topics include the history of qualitycontrol, quality control leaders, quality tools, QM implementation,team building for QM, and future quality trends.MGMT 2200 - Production/Operations Management3.000 CreditsPrerequisites: Regular StatusThis course provides the student with an intensive study of theoverall field of production/operations management. Topics includerole of production management/production managers, operationaldesign, capacity planning, aggregate planning, inventorymanagement, project management, and quality control/assurance.of service industry supervision, career development, problemsolving, stress management, and conflict resolution. Topics includeprinciples of service industry supervision, team building, customerservice operations, TQM in a service environment, businesssoftware applications, communication in the service sector,introduction to information systems, selling principles and salesmanagement, retail management, and legal issues in the servicesector.MGMT 2210 - Project Management3.000 CreditsProvides a basic understanding of project management functionsand processes. Topics include team selection and management;project planning, definition and scheduling of tasks; resourcenegotiation, allocation, and leveling; project control, monitoring,and reporting; computer tools for project planning and scheduling;managing complex relationships between project team and otherorganizations; critical path methodology; and total qualitymanagement.MGMT 2215 - Team Project3.000 CreditsPrerequisites: Regular StatusThis course utilizes team methodologies to study the field ofmanagement. It encourages students to discuss their perception ofmanagement practices which have been studied during themanagement program. Topics include current issues and problemsin management and supervision and state-of-the-art managementand leadership techniques. Students will be put into teams, willwork on team projects to demonstrate their understanding of thecompetencies of this course, and will do peer evaluation. Potentialteam projects could include authoring a management bookcovering the competencies, videos, web sites, bulletin boards, andslide presentations among others.MKTG - Marketing ManagementMKTG 1100 - Principles of Marketing3.000 CreditsThis course emphasizes the trends and the dynamic forces thataffect the marketing process and the coordination of themarketing functions. Topics include effective communication in amarketing environment, role of marketing, knowledge ofmarketing principles, marketing strategy, and marketing careerpaths.MKTG 1130 - Business Regulations and Compliance3.000 CreditsThis course introduces the study of contracts and other legalissues and obligations for businesses. Topics include creation andevolution of laws, court decision processes, legal businessstructures, sales contracts, commercial papers, UniformCommercial Code, and risk-bearing devices.MKTG 1160 - Professional Selling3.000 CreditsThis course introduces professional selling skills and processes.Topics include professional selling, product/sales knowledge,customer analysis/relations, selling process, sales presentations,and ethics of selling.MGMT 2205 - Service Sector Management3.000 CreditsThis course focuses on supervision in the service sector withspecial emphasis on team building, quality management, anddeveloping a customer focus. The challenge of providing worldclasscustomer service is addressed through sections on principles256Student Catalog 2011-2012. May 1, 2011