AIG UK Limited - Chartis

Questions & Answers1. What does the legal process entail?We will be changing the legal name of the companyfrom AIG UK Limited to Chartis Insurance UK Limitedon 1 December 2009. The company structure will notchange, only our name. This change of name does notimpact our regulatory status in any way.2. What impact does the new name have onexisting policies?Other than the change of name, there will be nochange to the terms and conditions of existing policiesand all policies and claims will continue to be handledfrom 1 December 2009 in exactly the same manner asthey are now.3. Why are you changing name?In March, we announced we were forming a holdingcompany, which is a step that prepares for possibleoperating independence down the road. With our ownbrand, management team and a well-capitalised andfocused portfolio of businesses, we will benefit from abetter-defined, more distinct role in the marketplace.4. What are the benefits for my clients?Many things will remain the same such as our financialstrength, underwriting expertise and product innovation.The change of name will help clients view us as moredistinct, better defined entity in the market place witha global management team and focused portfolio ofbusinesses.5. How will this affect Chartis UK ratings?We do not expect any change in our rating as a resultof changing our name. We will be the same companywith the same capital and reserves.6. What message can I give my clients at quotation?All you need to do is let your clients know about ourchange of name. We are providing a range ofmaterials for you to use on our dedicated websiteswww.aiginformation.co.uk on or before 30 November2009 and, from 1 December 2009:www.chartisinsurance.com/uk/brokerinformationAll of the documents can be downloaded from thesewebsites.7. Is there a requirement to provide the ClientInformation Leaflet to policyholders who arerenewing their policies?No, all you need to do is tell your clients about our changeof name. We are providing a range of materials for youon our dedicated websites www.aiginformation.co.ukbefore 30 November 2009 andwww.chartisinsurance.com/uk/brokerinformationfrom 1 December where you will find materials to informyour clients about our name change.All of the documents can be downloaded from thesewebsites.8. What happens to my current TOBA?Your current TOBA remains the same and continuesin force. TOBA’s issued from 1 December 2009 will beissued as Chartis Insurance UK Limited.9. Will there be any changes to accountingprocedures?Please continue to pay accounts as usual to the bankaccount you currently use. The name of the accountwill be changing to Chartis Insurance UK Limited.10. When does the name change take effect?The name change takes effect on 1 December 2009.11. Will policyholders be issued with replacementpolicy documents?No. We will not issue replacement policy documents. Ifyou issue policies on our behalf you do not need to issuereplacement policies. Existing documents whether theyare a certificate, policy, or schedule are valid after thechange of name until the next renewal date.12. What happens to current and new claims?All claims will continue to be handled during and afterthe name change in the same way as before. Claimantswill be notified of the change of name when theycontact us.

Questions & Answers CONTINUED13. Will there be any changes to the policyadministration?There will be no changes to the policy administrationor to our service units. They continue to be contactableon the same telephone number shown in the policies.Anybody telephoning the units will be told about thechange of name.14. What about overseas risks?Most of AIG’s general insurance companies aroundthe world have or are in the process of changing theirname to Chartis. As a result documents issued inanother country may already be in the Chartis name.15. How do I find out more?On or before 30 November 2009Please visit:www.aiginformation.co.uk which has the latestinformation on the proposed change of name. You willalso be able to access and download PDF documentsand printed material relating to the proposed changeof name.Phone: 0845 603 7849 between 9am and 5pmMonday to FridayEmail: marketing.uk@aig.comWrite to:The Rebrand TeamAIG UK Limited, The AIG Building, 58 Fenchurch Street,London EC3M 4ABFrom 1 December 2009Please visit:www.chartisinsurance.com/uk/brokerinformationwhere we shall be regularly updating with the latestinformation, including the Questions & Answers section.Phone: 0845 603 7849between 9am and 5pm Monday to FridayEmail: marketing.uk@chartisinsurance.comWrite to:The Rebrand TeamChartis Insurance UK Limited,The Chartis Building,58 Fenchurch Street, London EC3M 4ABAIG UK Limited is authorised and regulated by the Financial Services Authority (FSA number 202628).Registered in England: company number 1486260. Registered address: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB.