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Servicesspecialawardscontrol, redundancy, scalability, security and reliabilitythat businesses need to build highly secure,enterprise-scale wireless <strong>net</strong>works.IP-PBXWINNER: Cisco Unified CommunicationsManager Version 7.02nd place: Nortel3rd place: AvayaCisco Unified Communications Manager Version7.0 is the powerful call-processing componentof the Cisco Unified Communications Solution.Scalable, distributable and highly available,this enterprise IP telephony call-processingsolution aims to lower the total cost of ownershipfor organizations and improve the callingexperience for end users as well as system administrators.Call Center ManagementWINNER: Cisco Unified ContactCenter Express + Cisco UnifiedWorkforce Optimization2nd place: Avaya3rd place: OracleCisco Unified Contact Center Express is a simple-to-deploy,easy-to-use and rich-in-feature ContactCenter solution. It improves agent scalabilityand provides powerful automatic call distributorfeatures, aiming to enhance employees’ productivityand callers’ satisfaction.Cisco Unified Workforce Optimization is a fullfeaturedcomponent of the Cisco Unified ContactCenter Express that supports managers to helpthem take immediate action, plan evaluationsand make adjustments to optimize contact centerteam performance.Messaging and CollaborationWINNER: Microsoft ExchangeServer 20072nd place: IBM3rd place: CiscoMicrosoft ExchangeServer 2007 is the industry’sleading server foremail, calendaring, andunified messaging. It hasbeen designed specificallyto meet today’s businessand IT challengeswhile delivering on thecapabilities demanded bymobile workforces. Microsoft Exchange Server2007 manages all asynchronous communicationsand delivers unified messaging (e-mail, voicemail, faxes, and calendaring) to users’ of MicrosoftOffice Outlook 2007, Windows Mobile devicesand from a Web browser.Unified CommunicationsWINNER: Microsoft Office CommunicationsServer 20072nd place: Cisco3rd place: IBMMicrosoft unified communications technologiesuse the power of software to help streamlinecommunications between people and organizations,regardless of medium, platform, deviceor location. Microsoft Office CommunicationsServer 2007 is the first Microsoft product to combineenterprise-ready IM (instant messaging),presence, conferencing, and VoIP (Voice overIP) telephony in a fully integrated unified communicationssolution.CablingWINNER: Tyco2nd place: Systimax3rd place: BelkinTyco Electronics Amp Netconnect manufacturesa range of structured cabling systems tosuit any data center or SAN, catering for bothcopper and optical fiber. These systems distinguishthemselves by coming preconfigured,making installation a simple process of placingthe cable, plugging the cassettes and installingpatch cords—all of which come pretested.Thehigh-density connectors and cables reduce cablingbulk in pathways, resulting in higher portcounts in a smaller space.WAN OptimizationWINNER: Cisco Wide Area ApplicationServices (WAAS) Appliances2nd place: Riverbed3rd place: JuniperThe Cisco Wide Area Application Services(WAAS) appliance portfolio supports comprehensiveWAN optimization, <strong>net</strong>work-embeddedvirtualization for local hosting of branch ITservices and branch video delivery across theWAN. It allows the IT department to centralizeapplications and storage in the data center whilemaintaining LAN-like application performance,and effectively accelerates applications, reducesbranch infrastructure costs, improves IT agilityand simplifies remote data protection.Corporate Mobile Services ProviderWINNER: CSL2nd place: PCCW Mobile3rd place: Smartone-VodafoneData & Telecoms Services ProviderWINNER: PCCW2nd place: SingTel3rd place: Wharf T&TAs flagship of PCCW’scomprehensive portfolioof data and telecoms services,PCCW FiberNETis attracting the attention of companies from diverseindustries after setting the market benchmarkfor next-generation enterprise <strong>net</strong>works interms of unprecedented reliability, unparalleledflexibility and robust throughput. Working fromthe PCCW FiberNET platform, we provide managedsolutions that include Fiberline, 4G FiberChannel StorageLink, High Definition VideoLinkand Next Generation Metro IP Network.Managed ServicesWINNER: PCCW2nd place: IBM3rd place: HPIT Hosting & OutsourcingWINNER: PCCW Solutions2nd place: IBM3rd place: HPPCCW Solutionsprovides afull spectrum ofIT outsourcing services; from datacenter hostingand infrastructure design-and-build; to applicationsdevelopment and management; and businessprocess outsourcing services tailored to theneeds of different industries.Consulting & Systems IntegrationWINNER: IBM Global BusinessServices2nd place: PCCW Solutions3rd place: HPIBM Global Business Services (GBS) bringstogether the world’s largest consulting practicewith industry-leading research capability to provideclients with an integrated approach to businessdesign and execution. Integrating a strongteam of consultants and professionals in over 170countries, GBS delivers a full suite of consultingservices and solutions including: Strategy andChange, and an extensive portfolio of applicationservices.HK Technology Companyof the YearWINNER: Outblazewww.cw.com.hkJune 2009 Computerworld Hong Kong 21

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