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Sponsored FeatureModern Education Raises Service Quality and Expands inGreater China with Fuji Xerox Document Management SolutionFuji Xerox helps the leading education service provider streamline businessprocesses, save printing cost, and become greener.Established in 1988, Modern Education isthe leading education services provider inHong Kong. Running 15 tutorial centers,five registered colleges, a professional Englishlearning center, Modern Education has helpedover one million students to improve their academicperformance, with many of them scoringtop results in the Hong Kong Certificate of EducationExamination and other public examinations.Modern Education has won awards not only inHong Kong but also in the Greater China region.Some of wins include Corporate Credibility AccreditationProgramme 2009/2010, TVB WeeklyBrands Award 2008, East Week-Hong KongServices Awards 2009, and Reader’s DigestAsia’s Trusted Brand.ChallengesModern Educationprinted notes for differentcourses, courseoutlines, and marketingcollaterals at a centralizedprint room in TsuenWan. As a routine, tutorsfrom different centersmanually filled outW.L. Lee, Executive print request forms,Director, Modernwhich were submittedtogether with hard copiesof documents to beEducation (HK) Ltdprinted to administration staff for approval. Thecopies, when ready, would be sent from the printroom to different centers.The entire process took seven to 10 days,which was long especially when Modern Education’snumber of students grew rapidly, saidW.L. Lee, Executive Director of Modern Education(HK) Ltd. This manual print process couldresult in missing hard copies and never allowedthe company to track the number of printoutsfrom each center accurately.Modern Education realized it was in need of asolution that helped keep track of print volume,streamline and centralize printing processes, aswell as move towards greener operation.SolutionModern Education has been a customer of FujiXerox since 2002. According to Lee, Fuji Xeroxadopts a proactive approach in understandingcustomer needs. “The Fuji Xerox team came toour centers, investigated our production environmentand evaluated our printers/copiers devicesand usage volume, and suggested an effectivesolution,” said Lee.Deployed since January 2009, the documentmanagement solution for Modern Educationcomprises document management softwareApeosWare My Document Portal (AMDP), Docu-Works, a centralized Document ManagementSystem (DMS), and more than 20 multi-functiondevices including the FX ApeosPort-III C3300and FX ApeosPort-III C2200 models.BenefitsProcess streamlined – productivity and serviceslevel raisedThe Fuji Xerox solution has automated andstreamlined the printing processes at ModernEducation. Now tutors can easily upload theirprint requests and soft copies of documents tobe printed via a Web interface anywhere, anytime.After the electronic approval on the DMS, thedocuments will be stored in a centralized libraryfor printing. “From request to document deliveryto a center, it only takes two to three days now,”said Lee. “Students can have up-to-date notes,which are crucial to the current issues discussionin the newly introduced Liberal Studies.”Tutors never worry about missing hard copiesagain because the centralized library has softcopies of their documents. Besides, the centralizedlibrary allows tutors to instantly retrieve andrevise stored documents.As DocuWorks enables the seamless integrationof electronic documents of common formatssuch as Word, Excel, PowerPoint, PDF, jpeg,and tiff, tutors can create notes and presentationsthat best meet students’ needs.The centralized print processes and the easilyconfigured user and system settings on theAMDP and DMS also translate into time savingsfor administration workers. The thumbnailsof stored documents and tutors’ photos on thecolour graphical user interface of the AMDP attachedto the multi-function devices enable easypreview, efficient version control, and minimizedhuman error.Greener processesThe Fuji Xerox solution enables tutors andFor more information, please call 2513 2513Modern Education keeps track ofprint volume of every course withFuji Xerox solution.centers to order the exact amount of printouts,significantly minimizing wastage. Previously,Modern Education employees pre-printed extracopies to be placed in the centers. But theyeither ran out of copies without immediate replenishmentor left a certain amount of copiesunused.Without the need to submit hard copies ofdocuments for approval and manual copying,the education service provider saves not onlycost of paper purchase but also achieves greeneroperation.Effective cost and security controlThe Fuji Xerox solution allows ModernEducation to keep track of print volume of everycenter and every course. It also enables ModernEducation to authorize staff access to documentsand printing functions, allowing tighter securitycontrol of the company’s important asset. Allthese features result in remarkable cost savingsand effective operation management.Fast expansion enabledModern Education is expanding in GreaterChina, with the first learning center alreadyopened in Beijing in early June. “The industrystandardbased Fuji Xerox solution is easy todeploy in China while the easy-to-use graphicaluser interface of Fuji Xerox’s multi-function devicesminimizes training time and effort,” saidLee.Next stepModern Education plans to add email and e-faxto the Fuji Xerox solution for better communicationsbetween Hong Kong and China operationsas well as rapid delivery of scanned documentsto email accounts.“We will have 18 centers by end-Q3 in HongKong and we are looking into opportunities inTaiwan and Macau. I am sure the Fuji Xerox solutionwill continue to help us grow in a cost effectiveand green manner,” Lee concluded.