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Services for Public Librariesw w w . e b s c o . c o mYour solution for serials managementPublic librarians have perhaps the most challengingrole of all information professionals. Librarians inpublic libraries today must be part technology expert,part material reviewer and buyer, part teacher/trainerand much more. Being responsible for filling theinformation needs of a diverse range of patrons witha limited budget demands that you be resourceful,thrifty and wise. EBSCO can help. EBSCO has longbeen the leader in providing efficient subscriptionservices for public libraries and maintains thatleadership role in today’s electronic environment. Weassist public librarians around the world with all theirsubscription needs — both electronic and print.Highlights:• Order all the periodicals you need, includingdirectories and other continuations, from onereliable source• Access a full yet affordable range of services• Utilize a proven, efficient claiming system• Manage your complete collection online with theEBSCONET ® Subscription Management System.Benefits:• Receive resolution to questions and issues duringyour business hours• Avoid gaps in service and renewal delays due toour efficient ordering process• Receive a Magazine Location List showing titlesWe’re Available for YouWe provide ongoing support through our dedicatedcustomer service teams located in 32 Regional Officesaround the world. EBSCO personnel are an active presenceat library conferences and within local chapters of librarythe libraries in your system order to assist inresource sharing• Save time on shelving and claiming with ourinexpensive Spine Labels• Take advantage of EBSCO’s in-service workshopsand complimentary Web-based training.organizations, including the American Library Association(ALA) and the Public Library Association (PLA).EBSCO’s Public Library division is under the direction ofVice President and General Manager Stan Terry, who staysin constant contact with leaders in the library community.EBSCO sponsors the Small and/or Rural Public LibraryService Award that honors a U.S. public library serving apopulation of 10,000 or fewer. A plaque and $1,000 honorariumare presented each year at the ALA Annual Conference to thelibrary chosen for excellent service to its community. To apply,visit https://cs.ala.org/PLA/pLAAWARDS/index.cfm.

Services for Public Librariesw w w . e b s c o . c o mEBSCONET ® Subscription Management SystemThe EBSCONET ® Subscription Management System is a Webbasedtool that helps library staff take control of the entiresubscription process, including orders, claims, renewals ande-journal management. You have online access to the mostcurrent title data and order information and the ability to manageuser access to your account. Continual enhancements ensureEBSCONET, offered in 17 languages, is the most comprehensivetool available to efficiently manage your electronic and printsubscriptions.Continuations and Standing Orders TitlesConsolidate your continuations and standing order titles withEBSCO and gain greater control over annuals, directories andthe other continuations you need on your shelves. Once ordered,the publisher will ship the item directly to you when it becomesavailable, and we will invoice you monthly for all items shipped.EBSCO provides specialized reports to help you manage thesetitles as part of your overall serials collection.The EBSCO Missing Copy Bank ®If you’re missing an issue of a publication, the EBSCO Missing CopyBank ® (MCB) probably has it on file. The MCB is a one-to-twoyearbackfile of more than 2,000 popular serial titles. EBSCONETcustomers can search for needed issues and order them online.Claiming SystemWe can assist with any necessary claims for missing or damagedissues. File your claims through EBSCONET or mail or e-mailthem to EBSCO for processing. With EBSCONET you can addnotes to individual claims for internal tracking purposes or to passinformation to your Regional Office, and view a publisher’s claimingpolicy prominently displayed for easy reference. An interactiveClaim Checker ® allows you to work claims anytime and providescurrent publisher information to assist in claim decisions.Spine Label ProgramShelving popular periodicals is easy with EBSCO’s Spine LabelProgram. For only 79 cents per set for each periodical on order,you’ll receive a full year’s supply of labels. EBSCO has pre-printedspine labels for more than 2,400 titles. You can also request labelsfor titles not already included in our spine label program. Spinelabels can be used on check-in cards to quickly identify issues thathaven’t arrived.Spanish Title ListThis free, helpful booklet includes more than 4,000 periodicalsavailable through EBSCO that are published in Spanish orboth Spanish and English. It is organized by Dewey DecimalClassification to help librarians identify titles by subject areas.Serials CatalogsPeriodicals for Public Libraries contains information on the titlesmost often ordered through EBSCO by public librarians worldwide.It greatly assists librarians by narrowing their selection of titles tothose most appropriate. An inclusive Electronic Media Catalog isavailable online at www.electronic-media-catalog.com that providesinformation on titles produced online and in other electronicformats.The EBSCO Sample Issue & Book ProgramThe EBSCO Sample Issue & Book Program includes briefdescriptions of available periodicals and books to help librariansunderstand exactly what they are ordering before placing theirorder. At library conferences and on the Web (www.ebsco.com/sip),you can review publications, request free sample issues or findmore information about titles of interest.EBSCO Book ServicesEBSCO Book Services, www.ebscobooks.com, offers Web-basedordering for millions of book titles, both fiction and non-fiction.Invoicing and reporting options help you manage and track bookpurchases, while the simple ordering system, fast delivery andcompetitive prices appeal to users. Convenient payment and freeshipping options are available. Bulk discounts on orders of 25 ormore of the same title can save your library money.EBSCOhost ® Research DatabasesEBSCO Publishing is a leading producer of electronic referencedatabases for public libraries. A wide range of bibliographic andfull-text databases is available via EBSCOhost ® , our powerfulWeb-based search and retrieval system. EBSCOhost now offersapproximately 250 databases, including some of the world’s bestknownsecondary databases.EBSCO is constantly enhancing its existing research databases,while developing new unique collections. For a list of availabledatabases for public libraries, visit www.ebscohost.com and clickPublic Libraries.© EBSCO Industries, Inc.Printed in the U.S.A. (0407)EBS-272519033