info@tvh.com

LARGEST STOCKSome figures:ı 450,000 stock items (SKU);ı More than 16,000,000 known partnumbers (cross references);ı More than 100,000 m 2 warehousingfacilities in Europe.TECHNICAL SUPPORT& KNOWLEDGEInformation Service DepartmentCustomers can contact TVH for anytechnical information they might requireand for a search on each individualreplacement part. Our InformationService Department consists of morethan 40 technicians with many years ofexperience in all makes of U.S., Asianand European brands. TVH hasknowledge of more than 16,000,000known references and has access toa complete, up-to-date library on alltypes of equipment.QUALITYQuality Control DepartmentTVH creates cost-effective productsspecific to customers’ needs and tracksthe quality performance of vendors.The acceptance of parts and assembliesis based on engineering specificationsand performance. TVH applies reversedengineering.Supplier rating & sourcingTo be able to continuously offer thebest quality to customers, TVH usesan extensive system to rate existingsuppliers and to source new productsfrom new suppliers. All suppliers arerated on:ı Product quality (equal to OEM inuse, life cycle and dimensions, withwarranty on all parts)ı Packaging of the goods (packagingfitted for transportation, with minimalrisk of damage)ı Overall supplier reliability (ontimedeliveries, response time toquestions, pricing and availability ofthe products, …)30