Hiab method

Special reportCargotec’s road showgathered a large groupof key customers andauthorities from the HongKong area.Cargotec in Hong Kong:Focus on after-sales servicesCargotec Asia Limited andits authorised dealer forHong Kong and Macau,Ever Win Harvest Limited,held the first productpromotion road showand “Hiab Loader CranesHandling Contest” in HongKong on 25 April 2010.There were more than 200 guests, includingthe Grab-Mounted Lorries Association, TruckMerchants’ Associations, and several key customersattending the event. On the same day,Cargotec delivered the dealership certificateto Ever Win Harvest Limited. Cargotec andEver Win Harvest have been working togethersince then to provide comprehensive salesand after sales services to customers in theregion.Service from the heartIn order to provide excellent services to customers,Cargotec will cooperate only withquality partners. Cargotec’s dealer in theHong Kong and Macau market, Ever Win HarvestLimited, has over 60 years experience ofassembling Hiab equipment. They also provideprofessional maintenance service to themarket.According to Mr. Sam Chau, Director ofEver Win Harvest, they serve customers withheart and offer bespoke services: “For the onroadload handling industry, even a small accidentcan be fatal. Therefore, we have becomeused to assembling equipment that meetsall of the strictest safety requirements. In allhonesty, over all those years, there have beenfew complaints about our assembling of products.I believe that is the reason we have beenable to keep so many loyal customers for morethan half a century.”From equipment sales to afull-service providerProvision of excellent sales and after-salesservices is essential for enhancing the10 Hiab Method