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US Ambassador to the Philippines Visits Sutherland Global Services in Davao City;
Sutherland Reaffirms Commitment to the Region
DAVAO CITY, PHILIPPINES – JULY 17, 2009 -- Sutherland Global Services, a leading multinational
Business Process Outsourcing (BPO) provider, welcomed Kristie A. Kenney, US
Ambassador to the Philippines, to its Davao Delivery Center. The Ambassador’s party included
distinguished officers from the USAID office who were welcomed by Sutherland Vice President and
Country Manager, Craig Bauwens along with Davao Operations Director, Ranjit Ebenezer, and other
local Sutherland executives and employees.
Commenting on the occasion, Ambassador Kenney said, “I am amazed with your commitment and
growth you have experienced in this part of the country. I am happy to visit Sutherland here in Davao
City where you employ talented young Filipinos and give them amazing career opportunities.” During her
visit to the operations center, the Ambassador met with the employees.
Sutherland has grown its Davao operations to over 1,500 employees in the last year and a half – its third
largest delivery center in the country. The center handles a variety of front and back office business
processes supporting the clients representing the Information Technology, Communications and Retail,
Banking & Finance industries. Sutherland’s Davao Delivery Center is equipped with state-of-the-art
infrastructure, connectivity, employee recreational areas and a secured working environment.
Commenting on the global financial crisis affecting US companies and the Philippines, Ambassador
Kenney said, “You help make American companies become stronger. You provide excellent service to
the customers of these American firms and in doing so help these companies and the American economy.
With delighted customers, companies continue to survive this financial crisis, develop new products,
continue to be more successful, and create more jobs, both back home and here in Davao.”
“On behalf of Sutherland, I thank the Ambassador for visiting our center and engaging with our
employees. We are honored and inspired with her presence in our Davao Delivery Center. We are
committed to investing in our provincial growth model, our operations here in Davao and in the rest of the
region. I invite more American, European and Asian companies to our delivery centers, meet our
employees, engage with them and experience how they can provide a better customer experience”, said
Sutherland Vice President and Country Manager Craig Bauwens.
“The sustainability and scalability of talent here in Davao and in the rest of the country is remarkable.
The performance of our operations in the Philippines has been impressive. Four years ago we started with
100 employees and we now have over 8000 employees in the country” he added.
About Sutherland Global Services
A global Business Process Outsourcing (BPO) and IT Enabled Services Company, Sutherland Global
Services offers an integrated set of front and back office services that support the entire customer
lifecycle. By combining highly trained people with state-of-the-art technology and proven business
methodologies, Sutherland collaborates with clients to help them excel in their industry while maximizing
their customers’ lifetime value. Having started operations in 1986 in Rochester, New York, Sutherland
now employs over 24,000 professionals offering Right Sourced seamlessly blended services from its 24

delivery centers in the United States, India, the Philippines, Canada, Mexico and Bulgaria. Sutherland is
the largest independent BPO Company with a strong commitment to a diverse workforce.
For more information please visit www.sutherlandglobal.com.
Media Contact:
Robert Barclay (North America and Europe)
Sutherland Global Services
585-354-1878
Robert.Barclay@SutherlandGlobal.com
Prabhu S (Asia Pacific)
Sutherland Global Services
944-404-0748
Propr.Prabhu@gmail.com