04 08 2013 - Desert Mountain Club Career Site

-44.1%-57.7%April 8, 2013 | Vol. 8, Issue 15Members were asked: Based on your most recent service delivery experiences with the employees of Desert Mountain,how likely are you to recommend DMC to a friend or family member, on a scale of 0 to 10?2013 4DX Survey SummaryMarch 2013Respondents10 4289 1468 447 236 155 254 63 72 41 60 1TOTAL = 70520.6%6.2%2.1%3.3%1.0% 0.5% 0.8% 0.1%0.8%3.5%60.6%10-Highly Likely9876543210-Less LikelyWILDLY IMPORTANT GOAL:“STRIVE TO INCREASE MEMBERLOYALTY to 70% NPS”Net Promoter Score HistoryMarch 2013 71.9%March 2012 51%March 2011 66%July 2009 25%IntegrityTeamworkSpirit to ServeFinancial ResponsibilityInnovateFunTo show our appreciaon for exceeding the WIG, Jayme andTraci will be coming around to all the clubhouses this weekwith raffle ckets. Recite all six Core Values and you willreceive a raffle cket for a chance to winone of ten $100 Costco gi cards!Winning numbers will be drawn on Friday, April 12 andannounced in the April 15 Mountain Top!Ten (10) $100 Costco GiCards will be Awarded!*You do not need to be a Costcomember to use it.Agronomyteams learna newroune tokeep bodieslimber andaccidentfree.THE AGRONOMY DAILY A.M.STRETCH GETS A BOOSTA Special Note from Mary BremsYAC CoordinatorTeamwork from many departmentsprovided our youngestmembers with lasng memories!Thank you to the many rock starswho helped make Spring BreakCamp and the Spring Carnival asuccess at Sonoran last week. Withaendance of close to 40 childrenin camp each day and over 300children aending the carnival, thehelp was very much needed! Thechildren were full of smiles andlaughter all week! We had stafffrom numerous departmentshelping out to make the week afun-filled success. Here's a glimpseof the many departments thatworked together with the DesertMountain can-do atude: SonoranYAC, Spa/Fitness/Tennis, F&B,Golf, Engineering and even HR! Ican sll hear the kids saying "Mr.Miguel, where are you?!" as theyran and hid from Mr. Miguel’s(Moreno) “snake” on theplayground. Thanks to everyone!Miguel Moreno and his “snake”Eva Dy takes a quick break for a photoNapoleon Guardacasa walks The TrailsMiguel, Sadie LeCheminant & Kai Davisplay some golf

March Winners!You’ve won a $25 gift card!HAPPY BIRTHDAYMonday, April 8Sergio Zambrano-Zarate, CHIR Equip Op IITuesday, April 9Juan Mancillas Velazquez, REN DishwasherMarcus Maggiore, CG Kitchen SuperZachary Baker, OLW Outside ServicesCourtney Wagner, OLW Asst GC Super IWednesday, April 10David Marnez, COCH Equip Op IElizabeth Gillenwater, Fitness InstrThursday, April 11Jose Guerrero, OLW Mechanic IIFriday, April 12Andres Salgado Cuevas, COCH Equip Op IISaturday, April 13Anvar Aliyev, OLW Equip Op ISunday, April 14Kathy Wyckoff, Dir of Member SvcsMichael Malachuk, CHIR ServerJennifer Tucker, Golf InstrMonday, April 15Rogelio Valles Ramirez, GER GreenskprHAPPY ANNIVERSARYMonday, April 8 & Tuesday, April 9No AnniversariesWednesday, April 10Hugo Gamez, OLW Irrigaon Tech I, 1 yearDavid Chesley, CG Dishwasher, 3 yearsThomas Conley, OLW Player Asst, 17 yearsFriday, April 12Miguel Bojorquez Garcia, CHIR Greenskpr, 1 yearDennis Bestland, APH Lead Cook, 13 yearsSunday, April 14Khun San Maran, CHIR Greenskpr, 2 yearsVa Sum, CHIR Greenskpr, 2 yearsMonday, April 15Michael Joseph, OLW Outside Svcs, 1 yearAlex Hill, CG Server, 2 yearsStop by HR to pick up your $15gi card or (2) movie passes inHR within 30 days.Presciliano GalvezOLW Irr Tech IIEliud RosalesOLW Equip Op IIThaung MungGER GreenskprJob Hotline480.595.4150Asst Chief EngineerAsst Golf ProGreenskeepersNight CleanerNight Housekeeping SuperTwitter@DesertMtnJobsIn the process of gettingnew scorecards propertywide, Maryann Krusniak,Marketing ProductionCoord., played a HUGErole in assisting the ChiricahuaGolf ProfessionalTeam in printing andcutting our temporaryscorecards for several months. The arrival ofthe new scorecards took longer than anticipatedand Maryann was able to help us with printingcards every week with a very fast turnaround.We couldn't have done it without her help!Thank you on behalf of the Chiricahua GolfStaff!-Patrick O’Hara, CHIR Asst Head Golf Pro-Tom VanHaaren, CHIR Head Golf ProWe would like torecognize ChristopheHermine, Director ofClub Ops, and ChefMichael Hoobler,Executive Chef, asManagers of the Week.Since arriving to Desert Mountain inOctober, Christophe has been a greataddition to the Executive team, aswell as Food & Beverage. Christopheis showing the F&B team numerousways to run a great business byteaching us new techniques in aprofessional and mentoring manner.Christophe has added a special touchto our dining operations, as well asour member events.$25Earlier this week, JoseEsquivel, CG OutsideServices, was performinghis normal range dutieswhen he came upon ablue valuables pouch thatwas left on the rangewith no one else around.After surveying the scene and unable to findanybody to whom the pouch belonged, heimmediately turned it into Lisa Abel at theRangehouse. She contacted me and we wereable to find the rightful owner and get it backin his hands. As it turns out, the pouch hadall of the member's credit cards, cash and hiswatch. Thanks, Jose, for providing thissuperior service and acting with Integrity.Job well done!-Tanner MarlattCG Asst Head Golf ProChef Hoobler has justrecently joined DesertMountain and has alreadyprovided the members witha WOW factor in foodpresentation at our specialevents, including the Sedardinner and Easter Brunch.Both of these gentlemen are trueprofessionals and great additions toDesert Mountain.-Jermain Baird, Dir of Restaurants-Bill Sychtysz, CHIR Restaurant Mgr-Josh Gilchrist, APH Restaurant Mgr$25Save the DateTuesday, April 91:00-2:00pm@ @ HR HR Training Training RoomRoomWelcome AboardThursday, April 118:30am-4:00pm@ HR Training RoomPeak PerformerLuncheonWed, April 1711:30am-1:30pm@ Constantino’sCompleted Non-ExemptReviews and PAFs dueto HRSunday, April 21Jim FlickPerformance CenterDedication CeremonyWednesday, May 8Day of the Stars BanquetNEW DATE **Thursday, May 9**10:30am-2:00pm@ @ Sunset Sunset TerraceTerraceTHANK YOU $25ScholarshipApplicationDeadlineas selected byThawng Hnin,COCH Greenskeeperin a blind drawingMustafa KonnievRENFrom: David CanetLisa AbelCG/RangehouseFrom: Nicole ForbesPedro MunozLANDSCFrom: Monte VarahJessica EspinozaACCTGFrom: Robin PeacockFriday, May 31azfoundation.org