Food Server-F&B Runner - Sample Task List - Dr. Daniel G. Fuchs

Hotels & ResortsStandard Operating ProcedureFood & BeverageUpdate: 23.06.08 / DHR-CO-FBS-SOP-081Food Server-F&B Runner - Sample Task ListTimeMorningAfternoonEveningNight ShiftTaskDusting of all granite tops.Preparing of service equipment for breakfast.Set up of tables.Pick up flower arrangements.Switch music and light on, open curtains, switch on air-condition etc.Cream, milk and sugar bowl is ready to set on the table. (If applicable).Refill condiments.Folding of napkins.Collecting and transfer of garbage.Preparing of service equipment for lunch service.Delivery of fruit baskets to the room.Set tables for lunch. Set promotion cards on table (if applicable).Brush-off cushion, send dirty cushions to laundry and receive new ones.Refill sugar bowls.Clean coffee machine(s).Clean pantries.Folding of napkins.Set tables for dinner.Refill oil lamps, set on trays (ifapplicable).Clean all menus including kid's menus.Switch music and light on, open curtains, switch on air-condition etc.Clean and polish all operating equipment and store neat and tidy according to stock.Brush off all cushions.Relocate tables for deep-cleaning the floor.Returning of all flower arrangements.Check room service log book, collect and clear all trays on every floor.Refill condiments for room service.Refill salt & pepper shaker and clean opening with a toothpick daily.Polish juice glasses fro breakfastserviceClean tables and set for breakfastCollect door knob menus (ifapplicable)Set milk and creamer container on trays© This material is copyright protected and is property of Daniel G. Fuchs and Stephan Faessler. Reproduction without permission is prohibited. 1

Hotels & ResortsStandard Operating ProcedureFood & BeverageUpdate: 23.06.08 / DHR-CO-FBS-SOP-081Food Server-F&B Runner - Sample Task ListOverall service assignments:Monday:Tuesday:Wednesday:Thursday:Friday:Saturday:Sunday:All windows in the restaurants to be cleanedAll wine cooler and wine cooler stands to be cleanedClear and clean all cabinets/service stations and resetneatlyDeep cleaning of all pantries and wine fridgesDeep-cleaning of all refrigerators and bread warmerDeep-clean of all service equipment (Cutlery etc)Deep-clean of service station, tables andchairsAttend every pre-shift briefing and training, attend English classes.Refill service stationeries before breakfast, lunch and dinner.Polishing glasses and cutlery during the day.All guest floors are checked every two hours, and after every room service delivery.Only Room Service Associates and Captains can take Room Service orders.Daily dutieshygiene:Hostess:Every shift is responsible to keep pantries clean during day andshift changeChecking of in-house guests, walk-ins and non-BF included hotelguests during breakfast.© This material is copyright protected and is property of Daniel G. Fuchs and Stephan Faessler. Reproduction without permission is prohibited. 2