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Guidelines for Dance Parties - Division of Local Government - NSW ...

Guidelines for Dance Parties - Division of Local Government - NSW ...

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<strong>Guidelines</strong> <strong>for</strong> <strong>Dance</strong> <strong>Parties</strong>3. COMMUNITY CONSULTATION AND ORGANISING TICKETS,TRANSPORT, WATER ETCCOMMUNITY CONSULTATIONGood management practices will help ensure that the dance party runs smoothly andsuccessfully and will help you avoid penalties, court orders, accidents and life threateningsituations.It is a good idea to provide the community with in<strong>for</strong>mation about the dance party during theplanning stage. Having a contact number where the public can find out more about the intendedevent helps promoters to keep people in<strong>for</strong>med and stop unfounded negative perceptionsdeveloping about the dance party. If a development application is required by Council, communityconsultation may be part <strong>of</strong> the standard application process.Promoters should also consider the option <strong>of</strong> having a complaints procedure so that anycomplaints made by patrons or surrounding residents can be responded to properly. If patronshave a consumer complaint about the dance party and are dissatisfied with the promoter’sresponse, they can contact the Department <strong>of</strong> Fair Trading on 13 32 20. The Department’shead <strong>of</strong>fice is at 1 Fitzwilliam Street, Parramatta and the nearest Fair Trading centre can befound in the Telstra WhitePages Telephone Directory.For more details on developing a community consultation process, please read the Department<strong>of</strong> <strong>Local</strong> <strong>Government</strong>’s ‘Major and Special Events: A Guide <strong>for</strong> Promoters and Councils’.TICKETSTicketing arrangementsMoney <strong>for</strong> advance ticket sales received by venue operators or independent booking outletsshould be held by them in trust to cover refunds if the per<strong>for</strong>mance is cancelled.Patrons should be entitled to a full refund or ticket exchange option if:◆◆the main attraction/event is cancelled or re-scheduledthe main attraction/star per<strong>for</strong>mer(s) is/are cancelled and substitute(s) arranged.Promoters could consider not selling tickets until after Council approval has been obtained.Alternatively, tickets could state that the event is awaiting Council approval and may becancelled and the money refunded if Council approval is not granted. These options helpguard against problems if Council fails to approve the dance party after tickets have alreadybeen sold.11

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