Local service guide to health and social care - Wolverhampton ...

HEALTH & SOCIAL SERVICES
Local Service Guide
September 2006
Expert
help for
expert
patients
page 2
Wolverhampton City
Couple
kick
70-a-day
habit
page 9
Social
Services
boost star
rating
page 3
Your map to
health and care
Distribution 105,000
Your low-down on GPs, health services and social care offices in Wolverhampton

2 Health and Social Care – Guide to Services
Volunteer service
celebrates first
year of success
A NEW scheme to attract volunteers to befriend and
mentor youngsters in Wolverhampton has just
celebrated its first birthday.
Wolverhampton City Council launched the new
volunteer service during National Volunteer Week,
which runs from June 1 to 7 each year.
The council decided to run the scheme to give
children and young people extra support and have
someone act as an independent person for them to talk
to. It is also a chance for those volunteering to enrich
their lives while gaining experience with children and
young people referred to children and young people
services.
A year on and a number of volunteers have now been
recruited, trained and are ready to go. Volunteers are
recruited to work with both looked after children and
those not accommodated by the authority.
One woman who has been volunteering as an
independent person at one of the city's children's
resource centre, said: “My work so far has been a
valuable insight into the work that goes on in these
centres and how social care works as a whole.”
Volunteering has also spurred her on to pursue further
training for a career in social care.
Leona Davis who is the full-time volunteer
co-ordinator said: “If you're interested in befriending
young people who have been referred to the
Wolverhampton children and young people service or if
you're looking to gain valuable work experience with
children and young people this type of volunteering
could be an opportunity too good to miss.”
The service also recruits volunteers to become
volunteer drivers who provide vital transport for
children, young people and their families.
“We hope that this sort of service will have a positive
impact on the lives of city youngsters as well as those
who are choosing to give up their time,” Leona added.
“In return for their help, volunteers are given first rate
training, out of pocket expenses and regular meetings
throughout the year so they not only feel valued but
they feel part of a big family,” she added.
● Anyone who would like more information should call
volunteer co-ordinator Leona Davis on 01902 553955.
Direct access to service
helps people to combat
alcohol dependency
ALCOHOLICS in Wolverhampton can now get direct
access to treatment services rather than having to be
referred by their GP.
From October 1 the PCT’s Horizon House in Pitt
Street will act as a walk-in centre for anyone dependant
on alcohol who feels they need medical help to beat
their addiction.
Visitors will be assessed to decide the best treatment
and the appropriate service. The patient may then
receive counselling, community or home detox,
psychotherapy, medical assessments or access to the
inpatients service or residential rehabilitation
depending on their individual needs.
Treatment continues at Horizon House until stability
is achieved following which ongoing support and
intervention can be offered by one of the PCT’s partner
organisations.
Head of addiction services Pauline Tyler-Morell said:
“This reorganisation means people can come straight
to us rather than having to go to their GP to be
referred. People who should come along are those who
can’t stop drinking and suffer serious withdrawal
effects if they do not drink. It is not for people who
perhaps have other problems like turning up for work
late or phoning in sick because they have a hangover.”
● For more information on addiction services contact
Horizon House on 01902 444030.
Need a doctor out of
surgery hours?
RESIDENTS who need GP advice outside normal
surgery hours – from 6.30pm until 8am Monday to
Friday and anytime at weekends and Bank Holidays –
should call 0845 145 1800.
Out-of-hours GP services are provided by Wolverhampton
Doctors-on-Call which moves from Penn
Fields to a new city centre base at the end of
September 2006. At the time of going to press details
were not finalised but patients who need to see a GP at
the out-of-hours surgery will be advised by the service.
People can also call NHS Direct on 0845 4647 for
advice on a wide-range of health concerns. This 24-hour
telephone helpline operates every day of the year.
Local service guide to health and social care
Celebrating services for older people
FREE information on topics of interest
to older people and their carers will
be available in Wolverhampton to
celebrate the International Day of
Older Persons in September.
The event, organised by the Health
and Community Care Information
Service in King Street, will include
information about a wide range
services provided throughout the city
by Wolverhampton City Council and
Wolverhampton City Primary Care
Trust.
Informative displays will include
leaflets and advice on benefits,
education, care and carers, health
and social care services, leisure
opportunities, safety and employment
as well as details on other issues
relevant to older people and their
carers.
Exhibition stands will be open
between 10am and 3.30pm on
September 25 and 26 on the ground
floor of the Civic Centre, St Peter’s
Square and on September 28 and 29
in the piazza area (former fountain
area) of the Wulfrun Shopping Centre.
● For further details contact:
Health & Community Care
Information Service, 10 King Street,
Wolverhampton or call the service
on 01902 831831.
Courses help
improve life
MORE than 60 local people with longterm
illness have become “experts” in
their own condition in the 18 months –
thanks to an innovative course run by
Wolverhampton Primary Care Trust.
The Expert Patient programme, co-ordinated
by the patient advice and liaison service
(PALS) helps people develop confidence,
knowledge and skills to manage their illness
and improve their quality of life.
Free courses of six weekly sessions are run
throughout the year at venues across the city.
Each of the self-management sessions lasts
two and a half hours and covers topics
including managing symptoms and pain,
dealing with stress, depression and low selfimage,
healthy eating, developing coping skills
and relaxation techniques.
Maxine Bygrave, PALS co-ordinator, said:
“The aim is to inform and empower people
who have long-term illnesses or conditions
such as ME, MS, arthritis, asthma, diabetes
and heart disease and give them the confidence
they need to manage their health problems
better. This helps them to work with their GP,
consultant and other health professionals to
improve the quality of their life.”
She added that in addition to training 61
patients, three new volunteer tutors had been
recruited to help run the programme.
● Up to 16 people can be accommodated on
each course. For more information or to
book a place on the 2006/07 programme call
the PALS team on 01902 445378 or 445627.
Older population urged to make sure of
immunisations before onset of winter
WOLVERHAMPTON’S health services
are again looking to immunise the
city’s older population against
catching flu this winter.
The annual influenza immunisation
campaign usually starts in September
but this year’s will get underway later
due to a national delay in distributing
Flu and pneumonia jabs are protecting the
most vulnerable against serious ilness.
Working for patients... the PCT’s patient advice and liaison service (PALS)
team, Jenny Snead, left and Maxine Bygrave.
the vaccine to GP practices.
Free flu jabs are available to
anyone aged 65 or over, as well as
children and adults at risk of
complications of flu due to having a
chronic heart or chest complaint,
kidney or liver disease, diabetes or
lowered immunity due to disease,
medication or cancer
treatment. Anyone living in
a residential home or who
is the main carer of an
elderly or disabled person
is also eligible.
Unlike the flu jab,
immunisation against
catching pneumonia is a
once-in-a-lifetime injection
– and it saves lives.
Pneumonia is a serious
lung infection that causes
many deaths each year. It
can be a complication of flu
or can occur on its own.
Some people have to be
admitted to hospital and
most patients take weeks to
recover their strength and energy.
Common symptoms of pneumonia
are fever, a cough that brings up
phlegm, and trouble with breathing.
Dr Chris Weiner, consultant in
public health for Wolverhampton City
Primary Care Trust, said: “Pneumonia
is a very serious infection and can be
fatal.
“The pneumonia immunisation is a
very effective and safe way to prevent
infection and unlike the flu jab, which
has to be repeated every winter, it
usually needs to be given only once
in a lifetime.”
Anyone aged 65 or over as well as
children and adults who have a
chronic heart or chest complaint,
chronic kidney disease or diabetes, or
who have lowered immunity due to
disease or treatment are eligible for
free immunisation.
● Contact your GP practice to arrange
immunisation. For advice on how to
treat flu contact NHS Direct on 0845
4647 or visit the website
www.nhsdirect.nhs.uk

Quality rating is
up to two stars
WOLVERHAMPTON
Social Services star
rating for 2004/05
increased from one to two stars.
Independent inspectors at the
Commission for Social Care Inspection
(CSCI) found that most vulnerable
adults in Wolverhampton are being
served well with excellent prospects for
improvement. Our children’s services are
serving some well with promising
prospects for improvement.
Key achievements for adult services
include:
● Helped more older people and adults
with physical disabilities to live
independently in their homes
● Reduced the number of older
Wolverhampton residents waiting in
acute hospitals for social care services
● Incurred no fines for delaying the
discharge of older people from
hospital since the Delayed Discharges
Act was introduced over two years
ago
● The number of adults receiving Direct
Payments from the council to help
them buy their own care doubled.
Cabinet member for adults, Councillor
Helen King, said: “This is an
outstanding achievement and reflects the
hard work of staff across Social Services
in achieving better outcomes for the
people the council works with.
“The increased rating reflects our
absolute commitment to providing better
services for the people of
Wolverhampton year on year.
“This excellent star rating is a result of
real services improvement and means
more people helped to live in their own
homes and to keep their independence,
more people having a say and control
over how they want to be supported and
more people helped to leave hospital as
soon as they are ready.
“We will continue to strive to further
improve our services and ensure they are
among the best in the country as the
people of Wolverhampton deserve
nothing less.”
Key achievements for children’s
services include:
● Good fostering services
● Improved GCSE results for looked
after children
● Fewer children coming back on to the
Child Protection Register.
Councillor Christine Irvine, cabinet
member for children and young people
said: “The measures we are putting in
place in Wolverhampton to improve the
outcomes for the city’s children are
reflected in the star rating and inspection
verdict for social services. The verdict
now recognises our determination to
improve our services to all children and
young people and especially some of the
most vulnerable in the city.
“I would like to thank the staff for
Glen Mason, director for adults and community, cabinet member for adults,
Councillor Helen King and service user Nora Summers.
their hard work and commitment and I
know that they are determined to build
on this improvement and ensure that we
continue to improve and provide the best
possible life chances for our children and
young people.”
Achievements in adult social care during 2005/06 included:
Wolverhamton being the most improved social
care service in the West Midlands in terms of
performance. And we were the highest scoring
social care service in a regional audit on
performance management.
Telecare being launched – an alarm system to
give vulnerable people and their carers peace of
mind in their own home. The equipment
detects falls, inactivity, smoke, flooding, gas or
extremes in temperature. Alerts are triggered
either to the council’s 24-hour call centre or a
relative or carer.
A considerably improved performance on
acceptable waiting times for new assessments
for older people from 60 per cent in 2004/05 to
74 per cent in 2005/06. This indicator is used to
measure the timeliness of social workers
starting and completing assessments for service
users.
Issuing more carers’ emergency cards. Over 450
unpaid carers now have a card which gives
them peace of mind that the person they care
for would be contacted and looked after in the
event of them having an accident. Another
benefit for the card-carrying carer is they get
free admission to leisure facilities in the city
when accompanying the person they care for.
Opening 15 flats in Lord Street, Chapel Ash, for
people with a physical and/or sensory disability.
The scheme gives residents their own private
flat enabling them to maximise their
independence.
Opening Swan Bank, a new short breaks and
respite service for adults who have autism and
challenging behaviour. The service is a
partnership between the council’s learning
disability service and Golden Lane Housing. It
provides short breaks for carers of adults who
have profound learning disabilities and autism,
and can support up to four adults at any one
time.
A big improvement in the delivery of equipment
and minor adaptations against set timescales.
Our performance in 2004/05 was 85 per cent
and in 2005/06 this rose to 93 per cent for items
delivered within seven working days.
Maintaining a 100 per cent record of no fines for
delayed transfers of older people from hospital.
Adult social care has not had one blot on the
copybook for failing to put care arrangements
in place and on time for older people waiting
for suitable care services on leaving hospital
Nearly doubling the take up of Direct Payments
– a scheme which gives cash to vulnerable
people to buy their own personal care services.
The take up increased from 63 adults aged 18 or
over at 31 March 2005 to 125 at 31 March 2006.
Carrying out extensive horticultural work to the
garden area at Blakenhall Resource Centre to
create a new sensory garden.
Holding a range of consultation events in all
service areas enabling clients, carers and
partner agencies to share their opinions, and
make suggestions on service developments. For
example a Choices conference was attended by
over 100 people, a Carer Forum by around 70
carers and special carer “question time”
sessions by nearly 150 carers.
Commissioning 15 additional self-contained
units of temporary accommodation for priority
homeless applicants, thus providing a more
appropriate and more cost effective alternative
to a hostel with shared facilities which was later
closed.
Improving performance on 75 per cent of the
adult social care national performance
assessment framework (PAF) activity indicators.
Seven performance indicators went up either
one or two bands.
Improving our “helped to live at home”
performance for all adult social care groups.
Developing a series of strategies setting out
how the council and its partners will work
together to meet the needs of adults in the city
over the next three years.
Opening Bridge Court, the council’s eighth Very
Sheltered Housing Scheme for older people.
Bridge Court has self-contained flats each with a
bedroom, living room, bathroom and kitchen. A
care team provides round the clock personal
care and support for individual tenants. Social
club facilities are available to give people the
chance to take part in social activities, keep fit
and follow their hobbies. There is also a café
where people can buy meals. Bridge Court is
part of a bigger development programme
including Waterside House, a care home with
resource centre for people with dementia in
Moat House Lane, Wednesfield.
Establishing a Framework Partnership
Agreement between the city’s council and the
primary care trust to deliver better outcomes
for the people of Wolverhampton and make
better use of resources.
Extending services provided by the Carelink
alarm service to enable Asian older people
making emergency calls to speak to specialist
officers in an Asian language.
Increasing the quality of services available to
older people with dementia and memoryrelated
needs at Blakenhall Resource Centre.
Extending and refurbishing the EKTA Day
Centre for Asian elders. Additional specialist
staff have been recruited to meet the growing
needs of Asian elders in our community. As a
result, more rehabilitation services are now
provided in the centre, which promotes
independence of service users and supports
them in their rehabilitation programmes.
Establishing a 10-strong tenancy sustainment
team to support vulnerable adults and help
prevent homelessness.
Strengthening links between older and young
people in the city through an inter-generational
project which involved youngsters from the city
interviewing older people about their memories
of the war and producing a video. This project
was highly commended by the Imperial War
Museum.
Health and Social Care – Guide to Services 3
Children’s
services
progress
included:
The city has gained a
national reputation for
effective collaboration in
14-19 education
including working with
training providers,
employers, voluntary
organisations, college
and university as well as
all the schools in
Wolverhampton.
The percentage of
learners gaining five A* –
C GCSE’s or equivalent at
age 16 has been rising at
three times the national
rate since 2002.
Children looked after by
the council also have
improved GCSE results.
55 per cent of children
gained one GCSE A* – G
or equivalent. Up five per
cent on last year.
More young people
leaving council care are
in some form of
education or
employment. 74 per cent
of young people who are
looked after at age 17
were engaged in training,
education or
employment at age 19.
The Youth Offending
Team has continued to
perform well in a wide
range of areas – from
assessing young people,
to interventions to
reduce offending
behaviour and to
developing imaginative
restorative justice
schemes – this has been
recognised by a move up
a grade in the
Government's scoring
system for YOTs placing
our YOT in the second
highest category.
The council has a
continued consortium
approach with other local
authorities to promote
adoption and has a
sustained campaign to
recruit new foster carers.
In total there are 169
foster carers in
Wolverhampton, and in
the past year alone 16
new foster carers have
been recruited.
Over 99 per cent of
secondary school
applicants obtained a
place in one of their
preferred schools. And
over 99 per cent of
primary school
applicants obtained a
place in one of their
preferred schools.The
council has successfully
secured over £15m to
provide two new-build
schools in Bilston
(Stowlawn and Green
Park) with community
facilities.The council is
also due to complete St
Judes primary school a
new school to replace
existing infant and junior
buildings.
Eight Children’s Centres
were open by spring
2006, with a further two
due to open later in the
year.
The council has won
three national ICT in
Schools awards
recognising a number of
successes. For instance,
80 per cent of Year 6
classes in the city now
have an interactive
whiteboard in their
classroom.
Local service guide to health and social care

4 Health and Social Care – Guide to Services
The new Phoenix Primary Care Centre at Parkfields replaces an outdated
health centre on the same site.
Patients benefit from ground-breaking facilities
Healthcare all
under one roof
WOLVERHAMPTON’S Gem
Centre for Children and Young
People is fast becoming the jewel
in the PCT’s crown as patients
discover the benefits of accessing
a multitude of care services under
one roof.
Since the £5.9m centre opened in
April 2006, closer links between
health services have been forged on a
daily basis and young patients have
been getting treatment more quickly
and easily than before.
Rather than having to make several
journeys, people up to the age of 19
can have appointments for more than
one service co-ordinated and simply
move from one department to another
to receive treatment for problems
ranging from hearing difficulties to
intense physiotherapy.
The centre brings together
community paediatrics, specialist
children’s nursing, child and adolescent
mental health services, hearing
services, school nursing, physiotherapy,
occupational therapy and speech and
language therapy. It also acts as a home
for the new child development centre
and the social services team for young
people with disabilities.
Chris Webb, general manager for
children, young people and families
said: “In the last few months we have
planted the seeds for services to
develop and work more closely
together over the coming years
making the delivery of our treatment
better and better for the patient.
Wendy Wallis, left, from the Parent Partnership, Wolverhampton City
Council talks about the service with Tracey Oliver.
Local service guide to health and social care
The Gem Centre has brought community health, social care and education services for children and
young people with specialist needs together for the first time in Wolverhampton.
“Because of the nature of
outpatient work in the past we would
have to send people all over
Wolverhampton to get different
assessments and treatments.
But in the Gem Centre a child can
be seeing a physio one minute and
then be with an occupational therapist
the next.”
Jane Sellar, superintendent
physiotherapist, said: “We previously
had an office at West Park
Rehabilitation Hospital and a
treatment room at Red Hill Street
clinic and although the various
services worked closely together
there was no getting away from the
fact they were geographically
separate.”
“Now everything is together at the
Gem Centre we have much more
space.”
Patient 12-year-old Frances Ray
from Tettenhall who uses the centre
for physiotherapy said: “I come to the
centre for treatment on the stretches
on my legs. The treatment areas are
much bigger and more welcoming
than they were at West Park and it’s
good to know there are different
services there for me.
“The gym areas are more private
and the disabled parking bays are
much bigger which makes it easier to
get inside the building.”
The Gem Centre was given its
name to reflect “how precious
children and young people are.”
The theme is continued through the
building with different coloured areas
named sapphire, emerald and ruby.
The state-of-the-art centre is the
Five-year-old Megan Baynham checks out physiotherapy at the Gem
Centre with physiotherapist Pat Escott and Caroline Dunn, clinical
specialist physiotherapist.
second to be built in a 25-year
public–private partnership to improve
community health and social services
facilities across the city.
Another ground-breaking
community healthcare facility – The
Phoenix Primary Care Centre –
opened its doors on schedule in
December 2005 and already has
demonstrated that it is boosting
front-line services for patients.
The multi-purpose Phoenix centre
in Parkfield Road replaced an
outdated health centre on the same
site and provides a large range of
services under one roof.
The name of the centre was chosen
by residents to reflect the fact that the
centre is situated next to Phoenix Park.
The centre provides a base for GPs,
district nurses and health visitor teams,
dental services, physiotherapy and
chiropody, as well as multi-purpose
treatment facilities, a pharmacy and
commumity meeting rooms.
Both the Gem and Phoenix centres
were funded through a Local
Improvement Finance Trust (LIFT)
initiative called the Health Care
Improvement Partnership
(Wolverhampton City & Walsall) Ltd.
This is a partnership between
Wolverhampton and Walsall’s primary
care trusts and local authorities and
their private sector partner GSL (UK)
Ltd/ Babcock & Brown.

Children’s Community
Health Services
Gem Centre, Wednesfield
0845 111 0457
Child Health appointments
and records 01902 444269
Children’s Hearing Services
01902 444360
Textphone 01902 444320
Community Children’s Nursing
01902 444700
Community Learning Disability
Team for Children & Adolescents
01902 444076
School Nursing 01902 444161
Children’s Consultant Community
Paediatrician 01902 444341
Citizens’ Advice Bureaux
01902 572200/572201/572205
Community Intermediate
Care Team 01902 445886
Contraception & Sexual Health
Snow Hill Centre,
26A Snow Hill, City Centre: 01902 444444
Dental Services
Salaried Primary Dental Care
01902 444182
Dental Access Centre
Bilston Health Centre 01902 444111
Dental Practices see pages 6-8
District Nursing Service
Contact your GP practice or health centre.
Family Doctors (GPs)
For family doctors in your locality see pages
6-8. If you need medical care when your
surgery is closed call the out-of-hours GP
service on 0845 145 1800, or call NHS Direct
on 0845 46 47.
Foot Health and Chiropody
Service 01902 444044
Health Visiting Service
See your local page for details
Hearing Services
Children’s See above for details
Adults 01902 444055
West Park Rehab. Fax 01902 444056
Hospital Textphone 01902 444057
Hospitals in Wolverhampton
New Cross Hospital 01902 307999
Penn Hospital for Mental Health
01902 444141
West Park Rehabilitation Hospital
01902 444000
Wolverhampton Eye Infirmary
01902 307999
Mental Health Services
Child and Family Service
Gem Centre, 0845 111 0457
Wednesfield,
Inpatients 01902 444141
Addiction Services
Horizon House, Pitt Street 01902 444030
Psychological/Psychotherapy
Services
Clevelands 01902 445991
Liaison Psychiatry
Penn Hospital 01902 445810
Day Services
Brooklands 01902 444572
Mental Health Teams
See your local page for details
Mental Health Resource Centres
The Croft 01902 553823
Corner House 01902 553382
Early Intervention
Bond House 01902 445386
Home Treatment
Brooklands 01902 445854
Assertive Outreach
Brooklands 01902 444527
Memory Clinic
Penn Hospital 01902 445794
Mobility
The Maltings Mobility Centre,
The Maltings, Herbert Street
Prosthetics 01902 444041
Wheelchair Service 01902 444042
NHS Direct
NHS Direct 0845 46 47
Textphone 0845 606 4647
NHS Direct online www.nhsdirect.nhs.uk
Occupational Therapy Service
Adults 01902 444350
Children 01902 444253
Older Adults (65+) 01902 444060
Learning Disabilities 01902 572572
Mental Health 01902 445839
Social Services 01902 553666
Pharmacies
See pages 6-8.
Psychological Services
Clinical and Counselling
Psychology Service
Gem Centre, 01902 444323
Wednesfield
Physical Health Psychology
Whitmore Reans Health Centre,
Lowe Street 01902 444487
Adult Mental Health Psychology
Clevelands 01902 445937
Older Adult Psychology
Penn Hospital, Penn Road 01902 444132
Adult Learning Disability
Psychology Pond Lane 01902 444326
Neuro-rehab Psychology
West Park Rehabilitation Hospital
01902 444970
Physiotherapy Service
Adults 01902 444282
Children 0-19 years old 01902 446290
Resource Centres
for Older People
Blakenhall, Haggar Street 01902 553547
Bradley, Lord Street 01902 553543
Warstones, Warstones Drive 01902 553419
Woden, Vicarage Road 01902 553494
Specialist Community
Rehabilitation Service 01902 444723
Speech & Language Therapy
Children/Adults 01902 444363
Stop Smoking Service
0800 073 4242
Health and Social Care – Guide to Services 5
Health and social care in Wolverhampton – leaflets available
Outreach service takes information
to locations across Wolverhampton
HEALTH information services are
taking to the road to visit large GP
practices, health centres, hospitals, the
Gem Centre and Phoenix Primary Care
Centre as part of a commitment to give
the people of Wolverhampton as much
information as possible closer to where
they live.
The Health and Community Care
Information Service has launched a
special outreach programme from its
city centre base at 10 King Street.
The outreach sessions will be staged
at regular intervals once demand has
been assessed, and will offer the same
huge range of information and advice
as that offered at King Street.
Topics covered by the service include:
● Health promotion
● Healthy living
● Smoking cessation
● Alcohol and addiction services
● Help to reduce the risk of heart attack
and stroke.
There is also advice on other specific
issues, such as aids and adaptations,
home improvements and health
through warmth initiatives, as well as
information on local care-related
organisations such as the Alzheimer’s
Society and contact details for self-help
groups and support networks.
The King Street service is open
Monday to Friday 9am to 4.30pm.
For information and advice on
health problems call NHS Direct on
0845 4647
Textphone 0845 606 4647
The telephone helpline is nurse-led and
available 24-hours, every day of the year
Health and social care in Wolverhampton – main contact numbers
COUNCIL SERVICES FOR
CHILDREN & YOUNG PEOPLE
Assessment and
Child Protection 01902 555392
Children and Families Locality
Team – South West 01902 553100
Children and Families Locality
Team – South East 01902 551601
Children and Families Locality
Team – North East 01902 553166
Looked After Children
& After Care Service 01902 553001
Children with Disabilities Team
01902 550911
Fostering and Adoption in
Wolverhampton 0800 073 0189
ADULT SOCIAL SERVICES
Assessment Teams
Community Learning
Disabilities Team 01902 572572
Textphone 01902 556757
Physical and Sensory
Disability Service 01902 553652/3
553919
Hospital Social
Work Team 01902 307999
Textphone 01902 695763
Sector Teams
See your local page for details
Other Numbers
Emergency Duty Team 01902 552999
Textphone 01902 553929
(for emergencies only when other offices are closed
in the evenings, weekends and bank holidays)
Carer Support Team 01902 553409
Textphone 01902 553404
Community Equipment Service
01902 553666
Helpline 01902 553648
Textphone 01902 553677
Complaints and Compliments
Social Services
Brian Gamble, complaints 01902 553203
and client relations officer
Email: brian.gamble@wolverhampton.gov.uk
Textphone 01902 553221
Wolverhampton PCT 01902 444204
Customer services 01902 444207
Email: customer.services@wolvespct.nhs.uk
Patient Advice and Liaison 01902 445378
Local service guide to health and social care

6 Health and Social Care – Guide to Services
Health and social care contacts in North East Wolverhampton
• Bushbury • FAllings PArk • Heath Town • Low Hill • Oxley •
Dentists
Mr Aulak & Associates
88 Old Fallings Lane, 01902 733369
Wolverhampton
Mr Cadman 01902 780300
498 Stafford Road, Oxley
Mr Cope 01902 728391
Electra House, Victoria Road, Fallings Park
Mr & Mrs Ilyas 01902 398755
472 Stafford Road, Oxley
Dr Gibbons & Associates
Dene Hollow, 01902 732487
Neachells Lane, Wednesfield
Mr Gill 01902 732444
46 Griffiths Drive, Ashmore Park
Mr Holden 01902 723400
21 Raynor Road, Fallings Park
Mr Hussain 01902 731734
74 Lichfield Road, Wednesfield
Mr Raby 01902 780643
9/10 Three Tuns Parade, Fordhouses
Mr Singh & Associates
108 Cannock Road, 01902 722222
Wednesfield
District Nursing Service
Primrose Lane Health Centre 01902 444031
Family Doctors (GPs)
*denotes female doctor
Dr Agrawal 01902 731330
Tudor Road Surgery, Heath Town
Drs Barry & Hickman 01902 731902
97 Blackhalve Lane, Wednesfield
Drs Bilas & Thomas 01902 731250
75 Griffiths Drive, Wednesfield
Dr Christopher 01902 456211
Heath Town Medical Centre, Chervil Rise
Dr Currie* 01902 731904
The Health Centre, Alfred Squire Road,
Wednesfield
Drs Dhillon & Paul 0845 6750586
39 Ashfield Road, Fordhouses
Branch Surgery 0845 6750587
Pendeford HC, Whitburn Close
Dr Fowler 01902 783103
470 Stafford Rd, Oxley
Dr Ghosh 01902 305322
279 Prestwood Rd, Wednesfield
Branch Surgery 01902 423559
Waterloo MC, 41 Dunkley Street
Drs Grandhi* & Grandhi
85 Northwood Park Road, 01902 831500
Bushbury
Branch Surgery 01902 831700
139, Neachells Lane, Wednesfield
Dr Kainth 01902 731583
Primrose Lane HC, Primrose Lane,
The Scotlands
Drs Kehler, Aung & Naz*
Keats Grove Surgery, 0845 6750602
17 Keats Grove
Dr Khan 01902 731319
Low Hill Medical Centre 191 First Ave
Dr Linnemann* 01902 739973
60 Cannock Road, Wednesfield
Drs Luckraft, Parkes, Stoves,
Lakha* & Burnett
The Health Centre, 01902 575010
Alfred Squire Road, Wednesfield
Dr Mahay 01902 731195
Poplars MC, 122 Third Ave, Low Hill
Dr Maji 01902 398111
68 Marsh Lane, Fordhouses
Branch Surgery 01902 398008
Pendeford HC, Whitburn Close
Dr Mittal & Kharwadkar
Probert Road Surgery, Oxley 0845 6750582
Drs Peacock, Jones* 01902 454242
Grinsted & Sinha
The Surgery, Woden Road
Drs Rahman & George
Ashmore Park HC 01902 732442
Griffiths Drive
Branch Surgery 01902 735327
Featherstone Surgery, South Crescent,
Featherstone
Dr Ryan 01902 728861
Low Hill Medical Centre, 191 First Ave
Drs Saini & Mehta 01902 496065
62 Church Street, Bilston
Dr Taheri 01902 788177
Pendeford Health Centre,
Whitburn Close
Drs Walker, Morgans, Luis, Ball*,
Ilyas*, Prasad* & Pillay 01902 721021
81 Prestwood Road West, Wednesfield
Branch Surgery 01902 782719
Bushbury Health Centre, Hellier Road
Dr Wariyar 01902 307400
19 Raynor Road, Fallings Park
Dr Winiewicz* 01902 731839
30-32 Ruskin Rd, The Scotlands
Health Centres
Bushbury: Hellier Road 01902 444006
Heath Town: Chervil Rise 01902 444029
Low Hill: 01902 444600
Steps to Health, Showell Circus
The Scotlands: Primrose Lane
01902 444031
Local service guide to health and social care
• Wednesfield North • Wednesfield South •
Huge range of leaflets available
Social Services leaflets/booklets
How to order – For copies of any of the
leaflets below e-mail:
social.services@wolverhampton. gov.uk
stating which leaflets you want and your
postal address. Information is available on
request in a variety of other languages,
Braille, large print and audio tape.
Alternatively ring our leaflets hotline for
adults 01902 555439 and for children,
young people and their families 01902
554174.
You can also write to us free of charge at
the address below. Please mark your
envelope Public Information Request.
The freepost address is: Wolverhampton
City Council, Social Services, FREEPOST
MID30466, Wolverhampton, WV1 1BR
Children, young people and their families
leaflets
• A general guide to children’s services
• What is an assessment?
• Helping disabled children and their
families
• Short-term break scheme for carers of
children with a disability
• Adoption in Wolverhampton
• Fostering in Wolverhampton
• Looked After Children Service
• Family Support Service
• Child protection investigations,
conferences and register
• Promises to children in care – a guide for
young people
• Becoming a volunteer
• Direct Payments for carers/parents of
young people with a disability
• Understanding Your Teenager
Adults Leaflets
• Community care – can we help?
• What is a community care assessment?
• Charges for home support services
• Direct Payments
• Going into residential or nursing care
• Help for deaf/blind people
• Help for people who are blind or visually
impaired
• Help for people who are deaf or hearing
impaired
• Support for people with physical disabilities
• Home care services
• Information on resource centres for older
people
• Blakenhall Resource Centre
• Bradley Resource Centre
• EKTA Day Centre
• Warstones Resource Centre
• Woden Resource Centre
• Day services (Woden)
• Emergency assessment bed (Woden)
• Respite unit for frail older people
(Woden)
• Drop in centre (Woden)
• Rehabilitation units at resource centres
• Residential homes for older people
• Underhill House residential home
• Dale House residential home
• Merry Hill House residential home
• Nelson Mandela House residential home
Carers Leaflets
• Benefits guide for parents/carers of
children under 16 with a disability
• Benefits guide for young people over 16
with disabilities
• Carer support in Wolverhampton
Oxley: Probert Road 01902 444022
Pendeford: Whitburn Close
01902 444025
Wednesfield: Alfred Squire Road
01902 444001
Ashmore Park: Griffiths Drive
01902 444016
Health Visiting Service
Contact your GP practice or health centre
Mental Health Teams
Adults 01902 444600
North Sector, Steps to Health, Low Hill
Older Adults (65+) 01902 444047
North East, Brooklands Parade
Pharmacies
(EC) denotes emergency contraception
Alpha Pharmacy (EC) 01902 782017
468 Stafford Road, Wolverhampton
Boots the Chemists 01902 731350
2 Blackhalve Lane, The Scotlands
Boots the Chemists 01902 722592
Bentley Bridge Retail Park, Wednesfield
Boots the Chemists 01902 731802
98 High St, Wednesfield
Brickley A Ltd (EC) 01902 732747
88 Griffiths Drive, Ashmore Park, Wednesfield
Co-op Pharmacy (EC) 01902 781844
Pendeford Health Centre, Whitburn Close
Co-op Pharmacy 01902 731134
1 Raynor Road, Fallings Park
Co-op Pharmacy 01902 782135
490 Stafford Road, Oxley
Essington 01902 739645
Dispensing Chemists (EC)
129 Long Knowle Lane, Wednesfield
• Carer’s assessment – a brief guide
• Carer support – emergency card scheme
• Carer support – short term break scheme
• Extra money for carers aged 65 and over
Other leaflets
• Learning Disability Team (Adults)
• Better Care Higher Standards 2004/5
• Homes for adults with learning disabilities
• Helping you make the right choices –
outreach services
• Making a complaint
• Wolverhampton Employment Team
• Adult protection policy
• Home Support+
• Choosing a place to live
• Direct Payments
• People with mental health needs
• Mental health resource centres
• Recovery House
• Access to your Social Services files
• Adult abuse – protecting vulnerable adults
• Benefit rates 2005/06
• Complaints and compliments
• The emergency social work service
• Social Services performance results
• Social Services in Wolverhampton – a
general guide
• Supporting People – a question and
answer guide
Charters
• Better Care Higher Standards
• Summary of Better Care Higher Standards
• Supporting Carers in Wolverhampton
• Summary of Supporting Carers in
Wolverhampton
• A Change for the Better. Social care
services for older people.
Fallings Park Pharmacy
212 Bushbury Road, 01902 731151
Fallings Park
H N Pharmacy 01902 731310
124 Cannock Road, Wednesfield
J Docter Pharmacy 01902 732059
295 Wood End Road, Wednesfield
73 Stubby Ln, Wednesfield 01902 606738
Lloyds Pharmacy (EC)
181 Wednesfield Road, 01902 456286
Wolverhampton
Lloyds Pharmacy (EC) 01902 782411
18 The Broadway, Bushbury
Lloyds Pharmacy 01902 731342
18 High Street, Wednesfield
Lloyds Pharmacy (EC)
58 High St, Heath Town 01902 733450
Meerapharm (EC) 01902 789334
331 Bushbury Lane, Wolverhampton
Morrisons Pharmacy 01902 397921
Morrisons Supermarket,
Pendeford District Centre
Poonian Pharmacy 01902 783446
663 Stafford Road, Fordhouses
The Co-operative Pharmacy
8 Showell Circus, Low Hill 01902 732029
Social Services North East
sector team for older people
Covering Ashmore Park,
Bushbury, Fordhouses,
Heath Town, Low Hill, Oxley,
Pendeford Park, Scotlands
and Wednesfield
Alfred Squire Road, 01902 553600
Wednesfield
Textphone: 01902 553602

Health and social care contacts in South East Wolverhampton
• Bilston East • Bilston North • Blakenhall • East Park •
Dentists
Mr Bhandal & Associates
Woodcross Lane, Coseley 01902 885003
Mr Brown & Mr Turner
7 Wellington Rd, Bilston 01902 491009
Mr Burnette & Associates
52 Church Street, Bilston 01902 491539
Dr Lowe 01902 674172
90 Dovedale Road, Ettingshall Park
Mr Ratra 01902 405566
218 Wellington Rd, Bilston
Mr Shoja-Assadi & Associates
140 Goldthorn Hill 01902 335960
Mr Singh & Associates
158 Dudley Road, 01902 450445
Wolverhampton
Dental Access Centre
Bilston Health Centre, 01902 444111
Prouds Lane
District Nursing Service
Bilston Health Centre 01902 444003
Family Doctors (GPs)
*denotes female doctor
Dr Chakrabarti 01902 340200
14 Ednam Road
Drs Hall, Hibbs*, Johnson*,
Latunji, Meredith* & Narhlya
Parkfield Medical Centre, 01902 342152
255 Parkfield Rd
Branch Surgery
Woodcross Health Centre, 01902 675588
Woodcross Lane, Bilston
Dr Julka & Venkataramanan
Grove Medical Centre, 0845 6750603
175 Steelhouse Lane
Drs Kainth & Kainth* 0845 6750591
All Saints Surgery, 17 Cartwright St
Dr Kanchan 01902 491888
1 Shale Street, Bilston
Dr Krishan 01902 784784
60 Cromwell Road, Bushbury
Branch Surgery
Tyburn Road, East Park 01902 351666
Dr Lal 01902 491323
Bradley Medical Centre,
83-84 Hall Green Street, Bradley
Dr Mandal* 01902 444080
Bilston HC, Prouds Lane
Dr Motwani 01902 494464
67 Wellington Road, Bilston
Dr Mudigonda 01902 490100
Bilston Health Centre, Prouds Lane
Drs Noble*, Khan, Das Gupta,
Rafiq, Guest* & Agarwal
Duncan Street Primary Care Centre,
Blakenhall 01902 459076
Drs Pahwa & Pahwa* 01902 339283
130a Park Street South, off Goldthorn Hill
Branch Surgeries
Woodcross HC, 01902 676588
Woodcross Lane, Bilston
Bilston Health Centre, 01902 491410
Prouds Lane
Drs Rangel & Kyi 0845 0724613
Caerleon Surgery, Dover St, Bilston
Drs Ravindran & Ram
East Park Medical Centre, 01902 455422
Jonesfield Crescent
Dr Sharma 0845 0724608
Bilston Health Centre, Prouds Lane
Dr Suryani 01902 491659
Hill Street, Bradley
Dr Tadros 0845 6750594
33 Dilloways Lane, Portobello
Dr Bagary 01902 444004
Bradley HC, Wallace Road, Bilston
Woodcross Health Centre, 01902 444028
Woodcross Lane, Bilston
Health Centres
Bilston: Prouds Lane 01902 444003
Bradley: Wallace Road 01902 444004
Brooklands: Brooklands Parade
01902 444032
Woodcross: Woodcross Lane
01902 444028
Phoenix Primary Care Centre
Parkfield Road – opening early 2006
Health Visiting Service
Contact your GP practice or health centre
Mental Health Teams
Adults
South East Sector, The Croft,
Greencroft, Bilston 01902 553823
Older Adults (65+)
Blakenhall 01902 575152
Pharmacies
(EC) denotes emergency contraception
Andersons Chemist
311 Dudley Road, 01902 342000
Wolverhampton
Boots the Chemists
100A Church Street, Bilston 01902 491654
Boots the Chemists 01902 404670
Bilston Health Centre, Prouds Lane (EC)
Bradley Chemist 01902 492986
83 Hall Green Street, Bradley
Brooklands Pharmacy (EC)
48 Brooklands Parade, 01902 351186
Wolverhampton
Central Pharmacy 01902 665528
Overfield Drive, Sedgmoor Park, Bilston
Co-op Pharmacy
Morrisons Supermarket, 01902 491300
Bilston
Co-op Pharmacy 01902 495225
Co-op Superstore High Street, Bilston
Co-op Pharmacy 01902 459979
425 Dudley Road, Wolverhampton
Health and Social Care – Guide to Services 7
• Ettingshall • Spring Vale •
Inspection shows carers and service users are well provided for
Top marks for mental
health services in city
WOLVERHAMPTON’S
integrated mental health
service has excelled in a
number of areas including
carer support, access to
interpreting services and outof-hours
care in a new national
joint Healthcare Commission
and Commission for Social
Care Inspection review of
community mental healthcare.
The city achieved a maximum
score for use of the Mental Health
Act, carer support, information to
carers and service users, access to
interpreting services, access to
independent advocacy, out-ofhours
provision, crisis and contingency
planning and the numbers
of service users provided with
home support.
Overall, the integrated Wolverhampton
primary care trust and
local authority mental health
service has been given a score of
two – showing that performance
meets the minimum requirements
and the reasonable expectations of
patients and the public. The
maximum overall score that could
be achieved was four.
Angela Hossack, head of health
and social care mental health
services for Wolverhampton, said:
“More than 100 areas were
assessed in this new review
undertaken jointly by the
Healthcare Commission and the
Commission for Social Care
Inspection. We are very pleased to
have achieved maximum scores
for a wide range of areas of client
care. However, a number of areas
requiring further development
have been identified and these can
be grouped into the following
sections – enhancing the
workforce, suicide prevention
across the city, interface with
primary care services and social
inclusion. We acknowledge these
challenges as priorities and actions
are underway to ensure
improvements.”
The HCC/CSCI review is a new
national programme of assessment
of NHS and local authority mental
health services.
New awareness-raising support
service in response to demand
A LOCAL Hearing Voices Network is being set
up in Wolverhampton in response to demand
from voice-hearers and their carers.
The new service, which aims to raise awareness
of voice-hearing, help people develop
ways of coping and enable them to share
their experiences, officially launches on
September 14 to coincide with World Hearing
Voices Day.
The launch will be followed by forum
meetings on the third Tuesday of each month
to provide information and support for voice
hearers, their carers and families as well as
information for staff from the health, social
care and the voluntary sector.
Emily Robins, an occupational therapist in
mental health, Wolverhampton City Primary
Care Trust said: “The Hearing Voices Network
in the UK has developed to become part of an
international network and aims to destigmatise
voice-hearing, leading to greater
tolerance and understanding. We are
establishing a local network to fill a gap
identified by local service users and their
carers who felt there was a lack of support for
people who hear voices and for their carers.”
Around 75 per cent of people claim to have
heard voices at some time, often when under
extreme stress. Hearing voices is both
ordinary and extraordinary and can be
mundane, helpful, amusing, disabling,
depressing and terrifying. What can be more
extraordinary is other people’s response – and
this has a major effect on the voice-hearer’s
ability to cope. The network will launch with
events on September 14 in the Wulfrun Centre
(café piazza) and September 16 (Queen’s
Square). Forum meetings will be held from
10.30am to noon at the city centre Voluntary
Sector Council, 16 Temple Street on:
Oct 17 Topic: medication.
Nov 21 Topic: voice-hearing experiences
Dec19 Topic: Coping with Christmas
and relaxation techniques
For more details contact Emily or colleague
Maggie on 01902 445880.
East Park Pharmacy
15 Hollington Rd, East Park 01902 451127
Lloyds Pharmacy 01902 401315
45 Church Street, Bilston
Mervyn Pharmacy 01902 408108
1 Mervyn Place, Bradley
C G Murray & Son (EC)
128 Childs Avenue, 01902 883711
Coseley
Mayfield Pharmacy
Mayfield Medical Centre, 01902 575115
272 Willenhall Road
Portobello Chemists 01902 630081
19 New Street, Portobello
Supercare Pharmacy
135 Dudley Road, 01902 871011
Wolverhampton
Superdrug Pharmacy
1 Market Way, Bilston 01902 405842
Social Services South East
sector team for older people
Covering Bilston, Blakenhall
and East Park
Dudley Road, Blakenhall 01902 553635
Textphone: 01902 553637
Local service guide to health and social care

8 Health and Social Care – Guide to Services
Health and social care contacts in South West Wolverhampton
• Graiseley • Merry Hill • Park • Penn • St. Peter’s •
Dentists
Mr Acquaye 01902 421704
182/183 Newhampton Road East,
Whitmore Reans
Mr Adey
NHS orthodontic service only
89 Tettenhall Road 01902 420075/420393
Miss Athwal & Miss Sandhar
47/48 Dudley Street, 01902 428457
City centre
Mr Baker 01902 426640
Beechwood House, 7 Summerfield Road,
Mr Chuhan & Mr Tambra
38 Victoria Street, 01902 428429
City centre
Mr Cowley & Mr Dignum
3 Bhylls Lane, 01902 380084
Merry Hill
Mr Gibson & Associates
39 Tettenhall Road 01902 425801
Mr Hull & Associates 01902 425397
27 School Street, City Centre
Dr Kimberlin 01902 341991
142 Penn Road
Mr Kimpton & Mr Dhody
2 Bhylls Lane, Merry Hill 01902 766287
Dr Layne 01902 420654
82 Tettenhall Road
Mr Pugh & Associates
NHS orthodontic service only
7 Park Road West 01902 421291
Mr Sahba 01902 758475
NHS orthodontic service only
Faircroft, High Street, Tettenhall
Dr Shaw & Mr Pannell
428 Penn Road, Penn 01902 338278
Dr Sund & Dr Donnellan
57 Coalway Road, Penn 01902 335275
Dr Titley & Associates
20 Stubbs Road, 01902 341227/341770
Pennfields
Mr Webb & Mr Yip 01902 753197
100 Tettenhall Road
Mr Wells & Mr Gupta
65 Pendeford Avenue, 01902 754525
Tettenhall
District Nursing Service
West Park 01902 445886
Rehabilitation Hospital
Family Doctors (GPs)
*denotes female doctor
Drs Bush, Gee, Axon* & Noonan*
2a Coalway Road, Penn 01902 333408
Drs Cowen, Manley & Guest*
119, Coalway Road, Penn 0845 0724614
Drs Crossley, Watson*, Crossley*,
Richardson*, Burns & Stone*
40 Thornley Street 01902 688500
Dr Cuthbert 01902 575001
Warstones Health Centre, Pinfold Grove
Drs DeRosa & Williams*
Warstones HC, Pinfold Grove 01902 575012
Dr Ghosh
Waterloo Medical Centre, 01902 423559
41 Dunkley Street
Drs Leung, Sidhu* & Obi
35 Lea Road, Pennfields 0845 6758583
REPAIRS of hearing
aids at West Park
Hospital, Bilston
Heath Centre and
Alfred Squire Road
Health Centre in
Wednesfield are now
being carried out on
an appointments
basis, replacing the
old drop-in system.
Patients asked for
the changes, saying
they would rather be
able to book an
appointment than
just turn up at a
session and wait.
Bookings for
repairs at all clinics
can be made by
contacting hearing
services, West Park
Hospital on 01902
444055, minicom:
01902 444057 or fax
01902 444056.
Dr Murray 01902 422677
80 Tettenhall Road
Drs Passi* & Handa 01902 424118
Leicester St Medical Centre,
Whitmore Reans
Branch Surgery 01902 424859
130 Owen Road, Pennfields
Drs Vij, Vij* & Rikhi* 01902 421679
Whitmore Reans HC, Lowe St
Branch Surgery 01902 789080
Pendeford Health Centre,Whitburn Close
Drs Walton, Duncan, Wagstaff,
Shaw*, Patel*, Roberts & Lennox*
104 Castlecroft Road, 01902 761644
Castlecroft
Branch Surgery 01902 422037
24 Tettenhall Road
Drs White, Glover, Burell,
Samra*, Forrest, Strieder*
& Boosha 01902 331166
Penn Manor Medical Centre, Manor Road
Dr Whitehouse* 01902 575123
199 Tettenhall Road
Drs Wilkinson*, Pickavance*
& Quance 0845 6750589
The Newbridge Surgery, 255 Tettenhall Rd
Drs Wilson, Jackson, Ashton,
Bright & Smissaert 01902 444551
Lower Green HC, Lower Street, Tettenhall
Branch Surgery 01902 444560
Wood Road Health Centre, Tettenhall Wood
Health Centres
Penn Fields: Upper Zoar Street
01902 444026
Lower Green: Lower Street
01902 444017
Tettenhall Wood: Wood Road
01902 444560
Warstones: Pinfold Grove
01902 444023
Whitmore Reans: Lowe Street
01902 444018
Local service guide to health and social care
Look out for our
repairs clinics
HEARING aid clinics run by
volunteers from Wolverhampton
Support for Deafened People
offer replacement batteries,
retubing and general advice to
hearing aid users.
Volunteer clinics are available at
the following times and venues:
Monday: Tettenhall Wood Health
Centre, Wood Road, 12.30-2pm.
Bushbury Health Centre, Hellier
Road, 1.30-3pm.
Rupert Street Hard of Hearing
Club, Tettenhall, 7.30-9.30pm.
Rupert Street Hard of Hearing
Club, Tettenhall, 3-4pm (second
and fourth Monday of the month).
Albrighton Health Centre, Shaw
Lane, 1.30-2.30pm (third Monday
of each month).
Tuesday: Perton Health Centre,
Coleridge Drive, Perton, 10.30am-
12noon (first and third Tuesday in
each month).
Ashmore Park Health Centre,
Griffiths Drive, 11.30am-1pm.
Wednesday: Health Information
• Tettenhall Regis • Tettenhall Wightwick •
Health Visiting Service
Contact your GP practice or health centre
Mental Health Teams
Services are available to take a look at hearing aids and make sure they
are working properly.
Centre, 10 King Street, 10.30am-
12.30pm.
Thursday: Bilston Health Centre,
Prouds Lane, 9am-12noon.
Phoenix Primary Care Centre,
Parkfield Road, 2-3.15pm.
Lower Green Health Centre, Lower
Street, Tettenhall, 2-3.30pm.
The Hand in Hand Volunteer
Bureau, Church Road,
Wombourne, 2-3pm.
Friday: Primrose Lane Health
Centre, Primrose Lane, Low Hill,
Adults 01902 553382
South West Sector, Corner House RC,
300 Dunstall Road
Older Adults (65+) 01902 444123
South West, Coalway Road
Pharmacies
(EC) denotes emergency contraception
Alliance Pharmacy 01902 342119
8 Trysull Road, Bradmore
Alliance Pharmacy 01902 761014
92 Windmill Lane, Castlecroft
Alliance Pharmacy 01902 342181
Fiveways, 233 Trysull Road, Merry Hill
Alliance Pharmacy 01902 713974
Waitrose Store, Penn Road,
Wolverhampton
All Saints Pharmacy (EC)
91-93 Vicarage Road, 01902 453720
Wolverhampton
Asda Pharmacy 01902 778106
Asda Store, Waterloo Road
Boots the Chemists (EC)
40-41 Dudley St, 01902 427145
City Centre
Bridgnorth Road Pharmacy Ltd
41 Bridgnorth Rd, Compton 01902 753325
Co-op Pharmacy
248 Jeffcock Road, 01902 341300
Pennfields
The Co-operative Pharmacy (EC)
Avion Centre, 01902 420600
Whitmore Reans
M.E.J. Hingley & Co 01902 421132
179 Lea Road, Pennfields
10.30am-12noon.
Warstones Health Centre, Pinfold
Grove, Penn, 10-11.30am.
Bilston Health Centre, Prouds
Lane, 1.45-3.45pm.
Pendeford Health Centre,
Whitburn Close, 2.30-3.45pm
(alternative Fridays).
Elliotts Lane Health Centre,
Codsall, 10am-noon
(alternative Fridays).
For further details 01902 444055,
minicom 01902 444057.
Lloyds Pharmacy (EC)
323/325 Penn Road, 01902 330515
Wolverhampton
Lloyds Pharmacy 01902 444565
Health Centre Lower Street,
Tettenhall
Lloyds Pharmacy (EC)
42 School St, City Centre 01902 424380
Malik A G 01902 426823
50 Newhampton Road West
Millstream Pharmacy
1A Clark Road, 01902 423743
Wolverhampton
Newbridge Pharmacy
325 Tettenhall Road, 01902 752868
Newbridge
Penn Care Pharmacy (EC)
48 Warstones Road, Penn 01902 336591
Rexall Chemist 01902 340101
204 Penn Road, Wolverhampton
Staveley Chemist (EC)
212 Staveley Road, 01902 421789
Whitmore Reans
Superdrug Pharmacy
Superdrug Store, 01902 313654
65-67 Mander Square
Tettenhall Wood Pharmacy
12 School Road, 01902 747647
Tettenhall Wood
Upper Green Pharmacy (EC)
5 Upper Green, Tettenhall 01902 751353
Social Services South West
sector team for older people
Covering Aldersley, Dovecotes,
Claregate, Graiseley, Merry Hill,
Penn, Springfield, Tettenhall,
Tettenhall Wood, Whitmore
Reans and Wightwick
Beckminster House, 01902 553700
Birches Barn Road, Penn Fields
Textphone: 01902 553931

Drop in to stub
it out for good
F REE
help, support and
advice is on hand in
Wolverhampton to help
people quit smoking – and
stub out the habit for good.
Weekly drop-in quit smoking
sessions are held at venues
throughout the city and residents
are urged to sign up.
The sessions are hosted by
PCT experts who can offer
support and guidance.
People also get the chance to
discuss their situation with fellow
“quitters” and support one
another on the way to smoke-free
lifestyles.
All attendees are also entitled
to two weeks free Nicotine
Replacement Therapy – such as
chewing gum or patches – to
help them succeed, subject to
satisfactory health history.
Currently, the drop-in sessions
are held:
Monday 1–4pm, Bilston Health
Centre, Prouds Lane
Wednesday 4.30–6.30pm, Flat
10E on the West Park
Rehabilitation Hospital site.
Thursday 10.30am–1pm and
Friday 2–4pm, Health and
Community Care Information
Service, 10 King Street (behind
JJBs in the city centre)
No appointments are necessary.
For further information on the
drop-in sessions or other services
available telephone the
Wolverhampton stop smoking
service on 0800 073 42 42.
The drop-in sessions and other
stop smoking initiatives in the
Wolverhampton area key into the
Department of Health's ongoing
'Don't give up giving up'
campaign.
It was launched in December
1999, as part of the Government's
initiative to encourage 1.5 million
people to give up smoking by
2010.
It spells out the physical costs
of smoking which include
wheezing, lack of energy, poor
concentration, reduced fertility,
pregnancy risks, as well as lung
cancer, stroke or heart attack.
Financially as well, smoking
can make a real hole in the
pocket.
At today's rates, a 20-a-day
smoker will spend £31,025 over
the next 20 years.
Holidays you
could have
enjoyed; savings
you could have
built up; a home,
car or important
possessions you
could have owned;
toys and
experiences you
could have brought
for your children.
Other advice is
available through
the NHS Smoking
Helpline on
0800 169 0 169.
Helpline advisers
provide advice and
information
tailored to callers'
requirements.
The NHS
Smoking Helpline
is open between
7am and 11pm
every day for
information
requests and
referrals, with
unlimited access
from 10am to
trained advisers
giving one-to-one
advice and
support.
Advisers can
also send callers a
free 'Giving up for
life' booklet, which
is packed with
practical tips and
advice for giving
up, key smoking
facts and real-life
stories.
A year after
calling the
helpline, nearly a
quarter of callers
have successfully
given up.
Recently, the
new warnings on
cigarette packs
have caused an
increase of 12 per
cent in call levels.
For those worried about
smoking during pregnancy, the
NHS Pregnancy Smoking
Helpline 0800 169 9 169 offers
specialist advice on how to give
Lily and Ivan Blount, who kicked their joint 70-a-day habit after attending a
Wolverhampton City PCT quit smoking course.
up smoking before, during or
after pregnancy.
Included in this service is a
dedicated call-back programme,
which offers callers periodic
follow-up calls during pregnancy
and also post-natal. Lines are
open daily from noon–9pm, or
visit the website:
www.givingupsmoking.co.uk
Benefits to health and wealth as
seasoned smokers kick the habit
RETIRED grandparents Lily and Ivan
Blount once smoked 70-a-day between
them and spent their savings on
bringing cheap cigarettes back from
foreign holidays.
But after attending a Stop Smoking
drop-in programme in Wolverhampton
last year they have kicked the habit for
good.
Neither former fuel injection engineer
Ivan and domestic help Lily have lit up a
cigarette since February 11 2005.
Ivan, 60, and Lily, 63, enrolled on a
five-week course in the city centre after
ringing the NHS Stop Smoking Helpline
and taking the plunge.
Ivan said: “We used to live for a
smoke. Now we have a new lease of life.
We feel better in ourselves, the health
benefits are marvellous and financially
we are so much better off than before.
“We were even able to fund another
holiday in the sun with the money we
saved and now we don’t bring back any
cigarettes we have a lot more spending
money.”
Lily said: “Ivan was the first to say he
was going to stop smoking but I
thought it was unfair for him to try and
do it alone. So I also took the plunge
and decided to quit.
“My friends and family at first said
‘there’s no way you’ll keep that up’ but I
decided enough was enough. So I took
the stash of 3,000 cigarettes I had at the
house and got rid of them there and
then. Since then neither of us have had
a cigarette and haven’t wanted one.”
Health and Social Care – Guide to Services 9
On the road to recovery after a heart attack.
Rehab helps
heart patients
HEART patients in Wolverhampton are
being put on the road to a speedy
recovery by a specialist community
cardiac rehabilitation programme.
Since it was launched in October 2005
around 700 patients have benefitted from
the tailored programme that helps to get
them back to full health after a heart
attack or heart surgery.
The programme, funded by a £110,000
award over three years from the British
Heart Foundation and the Big Lottery
Fund, encourages patients to adopt a
healthy lifestyle once they have left New
Cross Hospital.
After an initial assessment, patients
considered suitable for the programme
are introduced to exercises in a
community-based programme and offered
the use of a gym at three different sites
around the city.They exercise in a circuit
style programme on equipment such as a
treadmill, weights and an exercise bike.
Patients attend the exercise sessions
twice a week for between six and eight
weeks and they also have access to a
stress management course, run once a
week over four weeks.
In addition patients can be referred to a
psychologist if required and they can also
take advantage of the smoking cessation
programme run by the Wolverhampton
stop smoking service.
Part of the community project is
bringing education to patients. Patients
attend a one day course near to where
they live which are held monthly on four
different sites. It includes explanations of
their conditions such as how to change
their lifestyle, advice on exercise,
medications and diet.There is also an
Asian education day for Punjabi speakers.
The cardiac rehabilitation programme
has been so successful it is hoped to
introduce new activities, such as t’ai chi in
the future.
Community cardiac rehabilitation sister
Joanne Charles said: “Many of our
patients have told us that as a result of
the rehab programme they have never felt
so fit, and it encourages them to adopt a
healthy lifestyle. Several have gone on to
join their local gym after completing the
rehab programme or attend our
community-based long term exercise
classes.”
Joanne added: “Nationally it has been
shown that rehab programmes like the
one in Wolverhampton can help reduce
the chance of dying from a further cardiac
event by 25 per cent.”
Local service guide to health and social care

10 Health and Social Care – Guide to Services
AN ambitious five year housing support
plan developed by Wolverhampton City
Council to help vulnerable people live
independently is making great strides,
including savings of nearly £200,000.
The Supporting People five year strategy –
now one year into implementation – has already
made a difference to citizens’ lives by:
● Increasing the number of supported units for
women escaping domestic violence
● Joint working with Sandwell, Dudley and
Walsall to develop a new service for people
with chaotic lifestyles, mental health needs and
complex needs
● Developing a new service for homeless people
in consultation with service providers which
will be put out to tender next year
Over the past year the strategy for Supporting
People concentrated on reviewing the range and
quality of services across all the different groups
of service users and this review has resulted in
saving £196,000.
Progress has also been made in reducing the
number of contracts to 45.
The Supporting People team will focus on the
following areas in the next year to:
● Increase ‘floating support’ so the service is
more flexible
● Give high priority to addressing any gaps in the
service
● To commission more services.
Timetable of
Free led walks
■ Would you like to get out
walking and make new
friends? Come and join us
for a walk. Everyone is
welcome.
■ Children under 16 years
must be accompanied by
an adult.
■ Walks may be subject to
change or cancellation.
■ Do arrive 10 minutes before the start time
and wear sensible shoes – towpaths and
parks may be muddy. Some of our walks are
not wheelchair/pushchair friendly.
■ Refreshments available at walks marked*
For details call Barbara on
01902 444601
or email barbara.howells@wolvespct.nhs.uk
For details of walks co-led by Vidya,
Asian community walking developer, call:
01902 445992
The Supporting People Strategy is reviewed
annually and brings together housing, health,
social care and probation as well as service users
and the independent sector to plan for the
delivery of seamless housing-related support
services.
Councillor Helen King, cabinet member for
adults said: “The Supporting People service
offers vulnerable people the opportunity to
improve their quality of life by providing a
stable environment enabling them greater
independence.
Local service guide to health and social care
How each £1 of PCT money is spent
Management
Primary care prescribing (cost of drugs prescribed by GPs)
Primary care services (services provided by GPs and opticians)
Other
“Services include sheltered and supported
housing, hostels and refuges with advice given
to people about how to manage living on their
own including help with managing their money,
cooking and safety in the home.
“The contribution that this service and our
staff who run the service is making to peoples’
lives is tremendous. I am delighted that this
ambitious strategy is helping our most
vulnerable citizens get their lives back on track
by supporting them to live independently.”
The programme funds high quality housing
Hospital and community health services
(cost of services provided in hospitals and in the community)
41p General hospital services
9p Mental health services
8p Community health services
4p Accident & Emergency services
3p Learning disability services
3p Maternity services
2p Other services
(eg direct access to radiology, pathology, grant to Compton Hospice)
and related support services running alongside
existing care services.
In Wolverhampton Supporting People funds
over 25 support providers, delivering more than 70
support services to over 12,000 vulnerable people.
The programme’s wide range of services
include supported tenancies, learning disability
network and supported tenancy provision,
homelessness and tenancy support provision,
sheltered housing and support services for those
who are victims of domestic violence, rape and
sexual abuse.
WALKING FOR HEALTH IN WOLVERHAMPTON
DAY TIME AREA MEETING PLACE LEVEL OF INTENSITY
MONDAY 2pm HEATH TOWN The Sports Centre, Chervil Rise Easy to moderate
Call Barry on 556650 for details 1-2.5 miles
TUESDAY 10.30am BANTOCK PARK* Bantock Park, Finchfield Rd, Bradmore Easy to moderate
Call 444601 for meeting point details 1-1.5 miles
TUESDAY 10am GOLDTHORN PARK Ednam Road, corner of Rosemary Crescent (by roundabout) Easy 1-2 miles
TUESDAY 11am SPRINGVALE PARK* Car park at Springvale Park, Farm Lane, off Dovedale Road, Moderate to more
Ettingshall Park difficult 1-2 miles
WEDNESDAY 9.30am BRADLEY* St Martin’s church hall, Slater Street, Bradley Moderate 1-1.5 miles
WEDNESDAY 12.45pm GRAISELEY Graiseley Recreation Centre car park, Poole Street, Graiseley Moderate 1-2 miles
WEDNESDAY 2pm BILSTON* Bilston Community Centre, Prouds Lane Easy to moderate
0.5-1.5 miles
THURSDAY 10.30am PENN Dr Cowen’s surgery, 119 Coalway Road, Penn Easy to moderate
(at rear entrance) 0.5-1.5 miles
THURSDAY 11am WEST PARK* Kingsland Road entrance to West Park Easy 1 mile
FRIDAY 10am PHOENIX PARK* Phoenix Primary Care Centre, Parkfield Road
(former Parkfields Health Centre)
Easy 1.5-2 miles
FRIDAY 2pm WILDERNESS Wilderness Garden, Boundary Way, Warstones Easy to moderate
GARDEN* (next to Highfields School) 1-2 miles
FIRST SATURDAY 11am NORTHYCOTE FARM* Café at Northycote Farm, Underhill Lane, Bushbury Moderate to more
of the month difficult 2-3 miles
SATURDAY 10am PENDEFORD* YMCA 15-25 Catisfield Crescent, Pendeford Moderate
Every 2 weeks Call Sylvia Simpson, YMCA on 756839 for details 1-2 miles
LAST SATURDAY 11am COMPTON* Tea rooms. Compton Hospice, Compton Road Moderate to more
of the month difficult 2 to 3 miles
SUNDAY 10.30am WEST PARK* Tea rooms, West Park, Connaught Road entrance Easy 1-3 miles
SUNDAY 2pm EAST PARK Changing rooms by the children’s play area in East Park Easy 1-2 miles
FOR INFORMATION ON WALKING/WALKING FOR HEALTH www.bilstonwalking.org.uk
11p
11p
2p
6p
70p

Expert advisors reassure private foster carers
PEOPLE who care for young
people under private fostering
arrangements are eligible for the
same kind of support and guidance
as that offered to foster
carers recruited by the local
authority.
The term “private fostering”
applies to young people under
16 (or under 18 if they have a
disability) who have lived for 28
days or more at the home of a
person who is not their parent,
grandparent, aunt, uncle, sister
or brother.
These young people usually
come from overseas to access
education or health services in
the UK, while those from this
country may have left home due
to divorce, separation or other
types of family upheaval.
There are around 10,000 boys
and girls in England being cared
Videos showcase
caring services
TWO video/DVDs have been created to promote
social care services run by Wolverhampton City
Council.
Staff and service users at EKTA, a social services-run day
centre in Penn Fields, are the stars of a ground-breaking new
video/DVD aimed at promoting the service to Asian elders,
their families and carers.
And a new video/DVD to help people who have recently
become the carer of a relative or friend has also been
produced and which can be viewed on the council’s website.
Both videos/DVDs have been created with the help of
digital media students from the University of
Wolverhampton.
The carer video/DVD is aimed at carers to highlight the
support on offer from the council’s carer centre in Queen
Street and to make carers aware they do not have to cope
alone and that other people are experiencing, or have
experienced, similar situations.
The video/DVD features a sign language actor and
showcases the range of services available to carers in
Wolverhampton. It is intended to be of use also to
professionals who may not have a detailed understanding of
the role of carers.
The EKTA day centre film has been produced in English
with subtitles, plus voice-overs in Punjabi, Hindi and
Gujarati for older people from the Asian community who do
not speak English.
Cabinet member for adults, Councillor Helen King, said:
“We chose to use students from the university as it gives
them valuable experience on their course. The quality of
both productions is terrific and we have got the videos at a
fraction of the cost of using a professional production
company.
”I would like to thank the students who did all the hard
work as well as the service users and staff who took part.
They have produced two excellent pieces of work that will
benefit local carers and Asian elders.”
Phil Nichols, award leader in video digital media at the
University of Wolverhampton, said: “We are always pleased
to put our students to work on a real-life project, so I was
delighted to have been given this opportunity to work with
the council.
“Given the track record of
these particular students, I was
confident the videos would do
the job and be something that
many potential service users
would find helpful and
informative.”
● Carers can order a free
copy of the video/DVD by
either visiting the council
website at
www.wolverhampton.gov.uk or
by contacting Sarah Sprung on
01902 553409 or by email at
sarah.sprung@wolverhampton
.gov.uk
● Only a limited number of
the EKTA day centre
video/DVDs have been
produced as they are intended
for social workers and
community care assessors to
show to potential clients. For
more information, call Phil
Nichols on 01902 322935 or
Jas Kakkar on 01902 553778.
for under private fostering
arrangements. In order to ensure
their welfare, Social Services
require private foster carers to
complete a notification form.
Their suitability as a private
foster carer is then assessed and
the usual checks carried out.
In Wolverhampton Gail Deeley,
designated social worker for
private fostering, is responsible
for visiting private foster carers.
Schools scoop accolades
MANY of Wolverhampton’s
teachers, pupils and school
nurses are celebrating their
hard work towards achieving
Healthy Schools status.
The Mayor of Wolverhampton
praised 16 schools for
reducing rates for childhood
obesity, teenage conception,
sexually transmitted infections
and for tackling substance
misuse and bullying. Teachers
also received certif-icates
awarded by the Depart-ment
of Education and Skills for
their excellent teaching of
Personal and Social Health
Education (PSHE) in their
school, while a number of
school nurses were congratulated
for completing the Sex
and Relationships (SRE) comp-
Gail said: “There is no reason
for private foster carers to be
suspicious about this
notification process.
“It is designed to ensure they
receive the same support and
advice as carers who foster for
the local authority.”
To obtain a notification form
phone 01902 553166 or contact
your local social services office,
see pages 6-8 for details.
Sarah Sprung pictured behind the camera shooting a film to help new carers. The
stars of the film are, left to right, Kimberley Rose, Helen Nicholls and Parvena
Sharma.
onent of the PSHE course.
Nine school nurses in the city
have now achieved this
nationally-recognised
qualification with a new batch
about to embark on the
course.
At a special event, pupils
from some of the successful
schools presented the work
they had developed to make a
difference to their own health
and well-being:
● Whitgreave infants demonstrated
how they start their
day with yoga practice.
● Coppice secondary pupils
performed a dance based on
the issues of difference and
diversity.
● Penn Hall special school
pupils revealed how PSHE
lessons had helped them.
The event included
workshops to give people
more bright ideas of how to be
healthy at school.
So far, the Wolverhampton
Healthy Schools team has
validated 33 per cent of the
city’s schools as being healthy.
The target is to increase this
figure to at least 50 per cent
before Christmas 2006. Almost
90 per cent of all schools in
Wolverhampton are currently
working with the team to gain
Healthy Schools status and the
team is keen to encourage
more schools to get involved.
For more information on the
scheme contact Emma Balchin,
Healthy Schools adviser, on
01902 555931.
Health and Social Care – Guide to Services 11
A book of pictorial and verbal
memories collected thanks to an
intergenerational project.
Memories
of wartime
A NEW booklet featuring the
memories of local people about their
real-life experiences of the Second
World War, has been published thanks
to an innovative project organised by
city council staff.
The booklet – Lest We Forget –
features stories and photographs of
what life was like during the war and
was produced by Wolverhampton
school pupils who interviewed and
videoed older people and also sat in
on their reminiscence sessions.
The inter-generational project was
set up by adult social care staff and
involved pupils from Deansfield,
Heath Town, Highfields and Parkfields
schools who worked with older
people in sheltered housing, resource
centres and local day care centres
across the city.
The students gathered the
fascinating material for the booklet by
interviewing older people, or writing
down memories recalled during storytelling
sessions. A handful of the
stories were also videoed.
The project is an example of
ongoing work by agencies in the city
to help bridge the gap between the
generations.
Growing success
WOLVERHAMPTON’S young
offenders are repaying society by
producing vegetables for charitable
causes on their award nominated
allotment.
Small groups of supervised young
people have been growing and
donating food to soup kitchens,
residential and medical care services
and recently received a
commendation for the quality and
upkeep of the allotment.
The youngsters also learn lifestyle
tips as part of the scheme which
provides exercise, advice and
information on a healthier diet.
Head of the council's Youth
Offending Team (YOT), Sally Nash,
said: “The project is part of our
restorative justice work and is a way
of enabling young people to take
responsibility for their actions and
make a positive contribution to
society.”
WOLVERHAMPTON
Stop Smoking service
HELPING YOU BREAK THE HABIT
0800 073 4242
Local service guide to health and social care

12 Health and Social Care – Guide to Services
Making a
difference
PEOPLE involved in
fostering in Wolverhampton
get a great deal of
satisfaction and personal
fulfilment. They know they
are making a real difference
for the young people they
look after, a real difference
for society and a real,
positive difference in their
own lives.
While it is not always easy,
fostering is always rewarding.
Most carers say they get a great
sense of achievement from
providing foster care to children
and young people.
Foster carers also have the
opportunity to turn fostering into
a paid career with opportunities
for traning and gaining
professional qualifications.
With more than 200 children
every year needing foster care in
Wolverhampton, there are
almost as many different kinds
of fostering as there are carers to
care and children to be cared for.
Long-term carers look after an
individual child or children from
the same family from when they
enter care right up to the time
they are ready to leave home.
But whenever possible,
Fostering in Wolverhampton
tries to keep children with their
families, which means that
there is always a need for shortterm
carers.
Keeping families together
Short-term carers look after a
child while their situation at
home is put right, or the child’s
long-term needs are established.
This can take anything from a
few days to several years.
In shared care, a carer looks
after a child with disabilities for
a fixed period, on a regular or
occasional basis. By giving the
family of a child with
disabilities a break, shared
carers can make all the
difference in keeping that
family together.
There’s also out-of-hours
fostering – a type of fostering
emergency service in wich the
carer is on a 24-hour stand-by,
ready to take children at a
moment’s notice.
These are just some of the
different types of fostering
available. With recognised
training programmes leading to
professional qualifications and
a financial reward system
which properly recognises
people’s experience and
achievements, fostering offers
an alternative way of earning a
living with much more than just
job satisfaction.
● To find out more, call
Fostering in Wolverhampton on
0800 0730 189.
Ask Debbie... council expert answers
frequently-asked fostering questions
Debbie works for Fostering in
Wolverhampton. Here, she answers
some of your most frequently asked
questions about foster care.
What’s the difference between adoption
and fostering?
Adoption means taking a child into your
home permanently and legally as part of
your family.
Fostering usually means offering a
temporary home to children until they
either return to the family home or move
on to live with a relative, adopter or
long-term foster carer.
Is my house or flat suitable?
The most important ingredient in fostering
is you.
So long as your home is welcoming and
safe, children won’t care how big it is or
whether you own or rent it.
A home has to be clean, but needn’t be
spotless or freshly decorated.
Am I too old, or too overweight?
Foster carers are usually aged from their
mid 20s to their 60s – although some of
our best carers didn’t start fostering till
they were in their 50s.
And don’t be
worried that you’re
too overweight to be a
foster carer.
There is no weight
limit – if your doctor
thinks you’re fit
enough to foster, so
do we!
Can I foster if I
smoke?
Many carers smoke –
although you must
agree to smoke well
away from young
children.
Can I foster if I’m not
married?
Many carers are single
people or unmarried
couples. Some have
their own children –
some don’t.
Do I have all the abilities needed?
Few foster carers start out with all the
skills they need.
Our preparation course will equip you
with most of the basic skills and you will
continue to receive training throughout
the time you foster.
It’s also worth remembering that you
begin by fostering the least challenging
children.
Can I cope with a child who behaves
badly?
You’ll be amazed at what you can do! Your
preparation course will help you to deal
with most things.
There are practical ways we can help,
like offering the child day care services or
short breaks with another carer (respite)
and by providing individual support.
Can I cope emotionally?
Again, you’ll learn to cope as you go on.
There will be times when you’ll be upset –
perhaps when a child you are fond of
moves on.
Just remember two things: fostering is
fun and personally rewarding… and your
fostering social worker and other foster
carers will always be there to support you.
Can I meet the child's cultural needs?
Every attempt is made to match the racial,
language, cultural, dietary and religious
needs of a child with a suitable carer.
When this isn’t possible you may be
asked to foster a child from a different
background to your own.
Can I afford to look after another child?
You’ll receive a weekly payment for each
child in your care.
This varies according to the age of the
child or young person and is intended to
cover the costs of food and clothing,
household items, personal care, pocket
money and travel costs.
These payments don’t usually affect any
benefits you receive or tax you pay.
On top, you can get extra payments
through our funding system – these reflect
your experience and any extra training
you’ve completed.
Extra payments are made on the child's
birthday and at Christmas and there is
also payment for two weeks holiday.
Extra items you may need such as
bedding etc are provided.
Contact
Social Services
Social Services Department,
Wolverhampton City Council,
Civic Centre, St Peter’s Square,
Wolverhampton, WV1 1RT.
Tel: 01902 556556
Textphone: 01902 554086
Email: social.services@
wolverhampton.gov.uk
Website:
www.wolverhampton.gov.uk
Children &
Young People
Wolverhampton City Council,
Civic Centre, St Peter’s Square,
Wolverhampton, WV1 1RR.
Tel: 01902 556556
Textphone: 01902 555554
Email:
educ.mail@wolverhampton.gov.uk
Website:
www.wolverhampton.gov.uk
Contact the PCT
Chief Executive’s Office,
Wolverhampton City Primary Care
Trust, Coniston House, Chapel Ash,
Wolverhampton,
WV3 OXE.
Tel: 01902 444888
Fax: 01902 444877
Textphone: 01902 444883
Website:
www.wolverhamptonhealth.nhs.uk
Written and published by Wolverhampton City PCT and Wolverhampton City Council. Editorial Services, Wolverhampton Press Bureau. Printed by PCP.
Picture posed by models.