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SESSIONS How to manage the differences between the sales andmarketing view <strong>of</strong> a forecast when incorporating businessknowledge as market intelligence“ Forecasting and Demand Planning Metrics:Five Burning Questions” 4European Demand Planning ManagerSupply Chain & LogisticsH.J. HEINZRRound-Table Discussion: Pharmaceutical/HealthcarePFIZER CONSUMER HEALTHCARE CANADA“ Move Your Sales and Operations Planning(S&OP) from Tactical Supply/Demand 3Volume Balancing to a Full Rolling IntegratedBusiness Management Process”When sales and operations activities are not aligned andintegrated, small problems can quickly escalate into largeissues, which can adversely affect a company’s performance.As each area <strong>of</strong> the firm jostles for position to satisfy its ownpriorities, valuable time and resources are wasted, ultimatelyleading to poor business performance. Many companies areimplementing S&OP and looking for more ways to improve existingpractices. In doing so, they implement a series <strong>of</strong> meetingsor attempt to deploy a forecasting process so Sales will committo the supply chain—<strong>of</strong>ten without much success. In thatenvironment, nearly all will fail to engage management on apermanent basis and, hence, the opportunities for an effectiveprocess disappear. Having originated the term and practice <strong>of</strong>Sales & Operations Planning (S&OP) in the early 1980s, wepositioned S&OP as the rolling business management process,now re-branded as ‘Integrated Business Management.’ In thissession, we will show you how to address these concerns byproviding an outline <strong>of</strong> the current best practice model,referencing client examples, and addressing challenges regularlyfaced for achieving success.You will learn: How to gain maximum benefits from using ‘IntegratedBusiness Management/Sales and Operations Planning’ Why all functions in business greet this process with enthusiasmand commitment once they understand the benefits Why the Executive Team can use the process to really managethe business in an integrated mannerRegional President, EAME LLPOLIVER WIGHTThis presentation will explore the answers to five questions onreporting demand planning metrics: (1) Does Mean AbsolutePercent Error (MAPE) provide a realistic score? (2) How doesManagement interpret this measure? (3) How does the metricinfluence behaviour and results? (4) How should demand planningbest utilize this metric? and (5) What is a good score? Thissession will include a discussion on each question presentedby each speaker. This session will include a discussion on eachquestion presented by us. There also will be constructivedialogue about how other companies / participants perceivethe above five questions.You will learn: More about Demand Planning Metrics and their implications Our perspective on the above five burning questions How other companies / participants perceive the five issuesDirector, Demand/Supply PlanningSenior Manager, Demand PlanningDEL MONTE FOODSRound-Table Discussion: TechnologyMICROSOFT“ Forecasting Precision—The Impact <strong>of</strong> RadioFrequency Identification (RFID)” 5With the arrival <strong>of</strong> vast amounts <strong>of</strong> real time RFID data, the forecasterhas access to a large repository <strong>of</strong> information. Thisdata needs to be assessed using a time relevance point <strong>of</strong> viewbecause some data will have immediate use whilst otherpieces may not be applicable for as long as five years. We willlook at what is needed to identify the time relevant informationfrom RFID to provide greater real time precision.You will learn: How to sift RFID data for relevance What sort <strong>of</strong> data is available for a forecaster to use How to implement forecasting agilityEMEA Manufacturing Industry ArchitectMICROSOFT2006 Supply Chain Forecasting Conference | Europe To Register, please call: +1 516 504 7576 or visit: www.ibf.org/0605.cfm5

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