Attracting, Managing and Retaining a Multi-Generational Workforce

Attracting, Managing and Retaininga Multi-Generational WorkforceWhat Managers Need to Know Nowto Lead Four Generations

The landscape of today’s workplace is changing as fourgenerations come together for the first time.The dynamics that a multigenerational workforce imposes isalready challenging traditional workplace structures and willcontinue to reshape how we work together.Reaching beyond what we already know about diversity andpersonality styles, multigenerational diversity introduces anentirely new dimension that will require all generations torethink, learn, grow, and adapt to an already complex workenvironment.Emerging Generation X managers face the biggest challengeas they learn to attract, develop, retain, and motivate amultigenerational workforce.What You Will Learn• Factors and events that shaped each generation’s values,beliefs and measure of work ethic• How to effectively work with each of the four generationsas a peer, manager or subordinate.• Generational differences and strategies for dealing withthe conflict they create• Strategies for attracting, managing, developing andretaining workers across all generational cohortsAre you ready? Can you effectively adapt your thinking and approachto be effective with each generational cohort?By participating in this course you will acquire a deeperappreciation of each generation’s unique characteristics,behaviours, and their approach to work.

Attracting, Managing and Retaining a Multi-Generational Workforce Registration FormPlease complete this form and fax or mail with payment to the address below.Once registration and payment have been received, a confirmation e-mail with further details will be sent to you.PLEASE COMPLETE ALL FIELDSFirst name Last name Other nameMember Yes No Member numberEmployerEmployee titleEmployer address City Province Postal code Business telephoneBusiness faxE-mail (Mandatory)Your Course DetailsDate:*Location:** To view the current scheduled dates and locations, please visit www.insuranceinstitute.ca, click on the‘Management Development’menu on the left.Duration:1 dayTime:8:30 a.m. – 4:30 p.m.Institute Member Price: $ 225 (plus appl. taxes*)Non-Member Price: $ 299 (plus appl. taxes*)* For the total cost including taxes for each province, please visit www.insuranceinstitute.ca,select ‘Prices’ on the detailed course overview page.Mail or fax with payment (information) to:The Insurance Institute of Canada18 King Street East, 6th FloorToronto, OntarioM5C 1C4(Fax) 416-362-1126Payment ChoiceMoney order Personal cheque Company cheque Visa Master Card AMEXName as it appears on credit cardCard numberExpiry dateCurrent dateAmountSignatureInternal Use Only:M.O./Co. / Pers. / VISA / M.C. / AMEX Date Received Date processed Batch numberThe Insurance Institute of Canada Contact: Karen Bergin18 King Street East, 6 th Floor Learning & Development ConsultantToronto, Ontario M5C 1C4Insurance Institute of Canada1-866-362-8585 (e) kbergin@insuranceinstitute.ca(t) 416-362-8586 (f) 416-362-1126www.insuranceinstitute.ca