The Internationalisation of PTT Telecom: A Cultural Perspective - Free

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268differences and use them strategically to balance the distribution of power in itsrelationship with KPN.Strategies of Dutch KPN employeesSeeking information from other Dutchexpatriates, easy absorptionEstablishing personal networks inDutch expatriates circles and KPNKeeping western punctualityEstablishing personal networks in bothDutch and Indonesian subcultureUsing middlemen for conflicts andmaintaining connectionsFeeling guiltyUsing Dutch management stylesAvoiding religious discussionsAvoiding stressing ethnic differencesAvoiding political discussionsEstablishing personal networks in bothIndonesian and Dutch communitiesDistancing from Indonesianmanagement styleInternalising the Indonesianperception of timeSpeaking Bahasa IndonesiaUsing causal conversation to exchangeinformationEstablishing Indonesian personalnetworksRejecting Dutch expatriate circleStrategies of resistance of IndonesiansStressing colonial historyStressing the smallness of theNetherlandsConnecting cultural unity and identityto telecom businessIsolating the Dutch managers frominformal networksNot using formal channels ofcommunicationNot taking any initiativesLetting the Dutch manager waitHaving no time for an appointmentSpeaking Dutch to stress the content ofa speechSpreading gossipUsing personal networks to blockdecisionsStressing of Muslim religionUsing Dutch employees for difficultmessagesWorking early in the morning and latein the evening at officeMaking vague who is in real powerUsing personal networks to obtaininformationCreating a negative image of theDutchFigure 20. Strategies of Dutch KPN employees and Indonesian employees to cope withcultural differencesKan deze figuur precies nog op even pagina?
269PART IVCONCLUSIONS
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iiiINTERNATIONALISATION,COOPERATION
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1CONTENTSPreface 7Glossary 8List of
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47.2 Managing Cultural Diversity in
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7PrefaceStudying cultural anthropol
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9UBNWTOUnisource Business NetworksW
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11 INTRODUCTIONThe study presented
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cultural strategies. Most literatur
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6share several common characteristi
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The central question in the third s
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11within PTT TELECOM. Anthropologis
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Finally, in chapter ten the conclus
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the way in which societies look at
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The second perspective on cross-cul
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23ethnocentrism. This concept as we
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25members of a group. Ethnic groups
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27experiences to produce individual
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usiness than their American counter
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The concept of a culture with an un
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33which control is very difficult,
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35different forms of globalisation
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link distant localities in such a w
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39Well, sometimes I think the idea
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41strategy offers a clear organisat
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43competitor. (2) The management cu
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cooperation between three Dutch dev
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47industry. Exploration of the tele
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49support and obtained free access
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justice to the holistic character o
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53village community of the Westland
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55anthropologists tend to study ecc
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advisors do this in a much shorter
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59changed. The freedom of publishin
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61To provide feedback to the object
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63Preliminary investigation in the
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653.5 Internal and External Validit
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67experience also difficulties in i
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69PART IITHE CONTEXT
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72Technological innovations, which
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74create their own global private n
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76strategies to restructure and to
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78From an idealistic model perspect
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80telecom market can be divided int
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82of the most important consequence
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84TISA that increasingly contribute
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86the domestic countries of the PTO
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88Telecom. The non-European activit
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90be very successful in Latin Ameri
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92internationalisation that exclude
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94possible for all Dutch citizens,
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96three objectives could be reached
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98With the privatisation the diffic
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100To execute these strategies and
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102defined the desired characterist
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104departments and pieces of a jigs
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1062,229 people in 16 countries (An
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108department also meant dealing wi
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110telecom markets. KPN employees
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112International Support consists m
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114The focus of this training is on
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1166 THE INDIVIDUAL STRATEGIES OF K
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118The train is full of people who
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120on the non-stop KLM flight KL 25
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122colleague, a couple of years you
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124project therefore needs to be co
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126decided to ask the new Czech pro
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128position every 1.3 years while V
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130reflects the taboo that an emplo
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132does get caught in the traffic j
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134organisation to promote the proj
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136KPN is a very political organisa
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138The fear of losing their jobs as
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140carries a suitcase containing a
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142learnt from previous experiences
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144
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146
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149Telecommunication Provider’. H
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151fair in Geneva. 49 The strategic
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153UnisourceCarrierServicesFigure 1
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155In order to create synergy withi
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157communicate with and they are ab
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159In this rivalry cultural differe
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161and the relevant persons have si
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163colleagues. There seems to be a
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165‘Everywhere in the world the s
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167Spanish employees do not speak E
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169own cultural identity. Olving (1
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171this, yes I want this done’. T
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173American telecom market is furth
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175There is exaggerating compassion
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177The business hours in Unisource
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179moved to Spain together with the
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181formally understood the competit
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1838 UNSUCCESSFUL CROSS-CULTURAL CO
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185The colonial relationship with t
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187Siemens machine out of there, bu
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189international activities. The ac
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191In the light of these observatio
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193gets into his white Toyota. Slow
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195With the new CEO of Setel, consu
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197response; ‘I have not come her
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199It is thus not difficult to imag
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201the order at the front desk hims
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203addition to holding their offici
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205first reconstructed the network
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207live in expensive expatriate sub
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209company Werkspoor BV, which was
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211afraid of the growing domination
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213internationalisation and its cro
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215divided. 78 The decentralisation
Page 233 and 234: 217they were the product of a small
Page 235 and 236: 219loss of the participation was th
Page 237 and 238: 221track end. The situation was muc
Page 239 and 240: 223Kumpra nos patrimonioBendemi, be
Page 241 and 242: 225Perceiving Curaçao as Dutch ter
Page 243 and 244: 227Dahoko, who now works for the KP
Page 245 and 246: 229private companies is through Ker
Page 247 and 248: 231Dutch, we are forgiving, our rel
Page 249 and 250: 233KPN had learned from its experie
Page 251 and 252: 235and listen to their stories, exp
Page 253 and 254: 237It is only ten kilometres to the
Page 255 and 256: 239colleagues and talk about small
Page 257 and 258: 241For the Dutch who speak Bahasa I
Page 259 and 260: 243While Indonesians tend to see KP
Page 261 and 262: 245an important role in Indonesia (
Page 263 and 264: 247Personally, I tend to pipe down
Page 265 and 266: 249country’s people. Java has alw
Page 267 and 268: 251the Citra Graha building to pray
Page 269 and 270: 253the breaking of the fast at abou
Page 271 and 272: 255From their own perspective they
Page 273 and 274: 257finally reach an agreement after
Page 275 and 276: 259manage her housekeepers, how to
Page 277 and 278: 261The activity Leo likes most is s
Page 279 and 280: 263have a good relationship with al
Page 281 and 282: 265from the TNT Post Group. This co
Page 283: 267however, stimulates the selectio
Page 287 and 288: 27110 CONCLUSIONS AND IMPLICATIONST
Page 289 and 290: 273Which strategies of cross-cultur
Page 291 and 292: 275dependency of the Antillean econ
Page 293 and 294: 277Indonesian government connected
Page 295 and 296: 279behaviour and actions of the ind
Page 297 and 298: 281In summary, the change in the or
Page 299 and 300: 283Uncertainty avoidance 53 48Mascu
Page 301 and 302: 285strategies. The lengthier and mo
Page 303 and 304: 287anthropological corporate resear
Page 305 and 306: 289international expansion of Weste
Page 307 and 308: 291diversity in professional cultur
Page 309 and 310: 293own work situation participants
Page 311 and 312: 295⋅Develop a cultural and politi
Page 313 and 314: 297Caby, L. and C. Steinfield (1994
Page 315 and 316: 299Koot, W. (1994). Ambiguïteiten
Page 317 and 318: 301Putten, E.J. van der (1996). Een
Page 319 and 320: 303Annex IIn the contract the durat
Page 321 and 322: 305Step IIObjectiveExploring the Du
Page 323 and 324: 307December 1995 till December 1997
Page 325 and 326: 309between the Netherlands Antilles
Page 327 and 328: 311The newspaper Jakarta PostResear
Page 329 and 330: 313wordt een tweetal afdelingen ges
Page 331 and 332: 315In dit hoofdstuk wordt de contex
Page 333 and 334: 317om met de nieuwe internationale
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319makamba’s (Nederlanders) (schu
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321zakenrelaties, familie relaties
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323Curriculum VitaeAlfons van Marre
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