Nursing Innovation and Excellence - Baptist Health South Florida

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Today more than ever, nurses play a pivotal role in healthcare — making critical decisions that affectand improve patient care. Baptist Health remains committed to supporting and advancing the nursingprofession. Our organization provides nurses with opportunities to enjoy rewarding careers — fromentry-level positions that offer exceptional training and support to advanced positions that offerchallenges and growth. Yet, we remain always mindful of the need to provide an environment thatfosters a balance between the personal and professional lives of everyone in our organization.On behalf of the chief nursing officers of Baptist Hospital/Baptist Children’s Hospital, South MiamiHospital, Doctors Hospital, Homestead Hospital, Mariners Hospital and Baptist Outpatient Services, wehope you will find this review of nursing at Baptist Health South Florida both informative and inspiring.Sincerely,Deborah S. Mulvihill, R.N., MSN, FACHECorporate Vice President and Chief Nursing OfficerBaptist Health South FloridaBaptist Health’s Nursing LeadersBack row, left to right: Becky Montesino, R.N., Baptist Hospital of Miami; Denise Harris, R.N., Baptist OutpatientServices; Kathy Sparger, R.N., South Miami Hospital; Deborah Mulvihill, R.N., Baptist Health South Florida.Front row, left to right: Cheryl Cottrell, R.N., Mariners Hospital; Sandy Hyatt, R.N., Doctors Hospital; Gail Gordon,R.N., Homestead Hospital.BAPTIST HEALTH 3 NURSING REPORT
A CULTURE OF QUALITY60%Baptist Health South Florida,with its not-for-profit, faithbasedmission, has createdand embraced a culture of qualityand safety through patient- andfamily-centered care. Nowhere isthis more evident than in nursing,the backbone of Baptist Health’sfive hospital campuses and10 outpatient centers.Nursing excellence is a traditionthat has driven Baptist Healthfor decades. In fact, in 1998 ourlargest hospital, 680-bed BaptistHospital, was the first in Floridato be honored by the AmericanNurses Credentialing Center’sMagnet Recognition Program.In 2008, 460-bed SouthMiami Hospital celebrated Magnetredesignation, while BaptistHealth’s remaining hospitals —Homestead, Doctors and Mariners— launched a rigorous, two-yearcampaign that will culminatewith Magnet applications.2009 National Quality MeasuresA founding member of theNational Patient Safety Foundation’sStand Up for Patient Safetycampaign, Baptist Health is workingto engage patients in newways to foster safe care. One wayis by including patients and familymembers on our Quality andPatient Safety Steering Council,which implements improvementprojects across the organization.Increasingly, consumersnationwide have access to bothobjective data and patients’opinions about the quality of carehospitals give. These nationalquality indicators show BaptistHealth’s leading role in highquality,safe and evidence-basedhealthcare, with a special doseof compassion and caring — ahallmark of our organization.A few highlights from 2008-2009 include:■ Baptist Health joined theNational Quality Forum, aprivate not-for-profit organization,to help set nationalpriorities and goals in qualityand patient safety improvementthrough performancemeasurements, public reportingand pay for performance.■ Baptist Health hospitals scoredmore than twice as high asother hospitals in Miami-Dadeand Monroe counties onpublicly reported nationalquality measures establishedby the Center for Medicareand Medicaid Services.■ The National Database ofNursing Quality Indicators(NDNQI), which is designed tomeasure the role of the nursingworkforce, also showed thatBaptist Health hospitals typicallyscore above the median.■ Baptist Health hospitals alsocame out on top for patientsatisfaction, according to boththe federal government’sconsumer survey and those ofPress Ganey, the national leaderin patient satisfaction measurement.Overall, patient satisfactionscores for nursing hit highmarks, with inpatient, urgentcare and outpatient surgerydepartments achieving scoresabove Press Ganey’s 90thpercentile. Outpatient surgeryranked in the 99th percentile.50%40%According to data compiled by the federal government, 53 percent of BaptistHealth’s quality measures are in the top 10 percent of all hospitals nationally —better than all of the U.S. News & World Report’s Honor Roll hospitals.30%20%10%0%BAPTIST HEALTH SOUTH FLORIDA53%UNIVERSITY OF PITTSBURGH MEDICAL CENTERMAYO CLINIC, ROCHESTERMASSACHUSETTS GENERAL HOSPITALBARNES - JEWISH HOSPITALSTANFORD HOSPITALVANDERBILT UNIVERSITY MEDICAL CENTERDUKE UNIVERSITY MEDICAL CENTERUNIVERSITY OF MICHIGAN HEALTH SYSTEMJOHNS HOPKINS HOSPITALOHIO STATE UNIVERSITY HOSPITALUCSF MEDICAL CENTERUNIVERSITY OF WASHINGTONMEDICAL CENTERBRIGHAM & WOMEN’SHOSPITALBAPTIST HEALTH 4 NURSING REPORTYALE - NEW HAVENHOSPITALCLEVELAND CLINICHOSPITAL OF THEUNIVERSITY OFPENNSYLVANIAMETHODISTHOSPITALNEW YORK -PRESBYTERIANHOSPITALNYUMEDICAL CENTERRONALD REAGANUCLA MEDICALCENTERMOUNT SINAIMEDICALCENTER
Page 1 and 2: NURSING ANNUAL REPORT2009Nursing In
Page 3: A MISSION OF CARINGIam proud to sha
Page 7 and 8: WORKFORCE DEVELOPMENT AND PROFESSIO
Page 9 and 10: Ozzie Drago, R.N.Baptist Outpatient
Page 11 and 12: Annual Summit for Nursing Leaders:
Page 13 and 14: BAPTIST HEALTH 12 NURSING REPORT
Page 15 and 16: TRIM =PerformanceImprovementOn beha
Page 17 and 18: specific locations, enablingnurses
Page 19 and 20: overall direction for the individua
Page 21 and 22: Fabienne Goutier, R.N.Homestead Hos
Page 23 and 24: COMMUNITY OUTREACHBaptist Health re
Page 25 and 26: Murielle Pariente, R.N.Doctors Hosp

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